927 jobs voor customer experience manager gevonden

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

• Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
• Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
• Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).
  

Coach the members of the Squad

• Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
• Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
• Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.
  

Understand customer and market needs.

• Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
• Through research, surveys or other techniques compare and track improvements to evolve the user experience
• Reflect the needs of the customer in the Squad
• Identify required competencies
  

Define the Minimum Viable Product (MVP).

• Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
• Prioritize the order in which functionalities are processed based on commercial value and customer needs
  

Define and manage the backlog of functionalities.

• Define the backlog of functionalities to be developed.
• Prioritize the order in which functionalities are processed based on commercial value and customer needs
• Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
• Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.
  

Assist the B2B customer.

• Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
• Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase
  

Measure, maintain and manage the user experience

• Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
• Collect feedback from customers
• Use performance indicators to identify areas for improvement and adj.

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

• Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
• Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
• Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).
  

Coach the members of the Squad

• Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
• Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
• Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.
  

Understand customer and market needs.

• Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
• Through research, surveys or other techniques compare and track improvements to evolve the user experience
• Reflect the needs of the customer in the Squad
• Identify required competencies
  

Define the Minimum Viable Product (MVP).

• Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
• Prioritize the order in which functionalities are processed based on commercial value and customer needs
  

Define and manage the backlog of functionalities.

• Define the backlog of functionalities to be developed.
• Prioritize the order in which functionalities are processed based on commercial value and customer needs
• Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
• Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.
  

Assist the B2B customer.

• Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
• Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase
  

Measure, maintain and manage the user experience

• Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
• Collect feedback from customers
• Use performance indicators to identify areas for improvement and adj.

Scope of Position: Carefully reviewing documents such as: Import and Export declarations, packing lists, commercial invoices Certificates of Origin, Transportation Dicuments, Custom Clearance forms, Licence and permits and Compliance Records..

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

Tekst.ai is looking for a Customer Onboarding Manager.Our mission is to shape the industry standard of processing and classifying human communication using AI technologies, providing a unique user experience in navigating conversational data at scale.

Super opportunité pour un profil Ingénieur, orienté clients et expérimenté en gestion de projets techniques YOUR NEW COMPANY.For one of our leading Belgian clients active in monitoring electrical networks, we're seeking a Project Deployment Engineer to help them improve their electricity monitoring solutions for Transmission and Distribution utilities.

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders.You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

The role is inclusive of, but not limited to :

• Providing help and support to customers and franchisees' requests
• Looking for opportunities to offer upselling services
• Support management in the selling of new franchises in Belgium
• Following-up on customers and franchisees' orders, supplies and invoices
• Assisting with other commercial and administrative activities for the office

Het bedrijf specialiseert zich in de veiligheid, het welzijn en bescherming op de werkvloer in België, Nederland en Frankrijk.Dit zodat elke werknemer veilig en comfortabel zijn werk kan doen en 's avonds gezond en wel thuis kan komen.

In this role it is your objective to provide the best "user experience" to the B2B and B2C customers who use or want to use our products and services, to ensure the highest possible recruitment and retention rate of those customers, and to ensure high quality customer service by ensuring that their needs and expectations are met and by following up on the services provided.

About the job

Your main duties will include:

• Define the objectives for customer satisfaction and the resulting customer service strategy.
• Monitor the various defined KPIs and coordinate with the various internal teams on action plans to achieve the results.
• Coach a multidisciplinary team / Squad in a functional way.(e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, Service Manager, Solution Manager, 2nd Line expert,)
• Collaborate and consult with customers to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, platform shipping manager light, etc.)
• Manage daily operational issues across sales/service channels to ensure quality of service for mail and packages.
• Support customers during the integration process (on-boarding), whether it is launching a new customer or implementing an additional product/service for an existing customer.
• Improve & Develop self-service and digital capabilities so that our customers can use our products in a user-friendly and efficient manner.
• Define and implement clear and efficient processes to resolve customer problems and complaints quickly and satisfactorily

In this role it is your objective to provide the best "user experience" to the B2B and B2C customers who use or want to use our products and services, to ensure the highest possible recruitment and retention rate of those customers, and to ensure high quality customer service by ensuring that their needs and expectations are met and by following up on the services provided.

About the job

Your main duties will include:

• Define the objectives for customer satisfaction and the resulting customer service strategy.
• Monitor the various defined KPIs and coordinate with the various internal teams on action plans to achieve the results.
• Coach a multidisciplinary team / Squad in a functional way.(e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, Service Manager, Solution Manager, 2nd Line expert,)
• Collaborate and consult with customers to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, platform shipping manager light, etc.)
• Manage daily operational issues across sales/service channels to ensure quality of service for mail and packages.
• Support customers during the integration process (on-boarding), whether it is launching a new customer or implementing an additional product/service for an existing customer.
• Improve & Develop self-service and digital capabilities so that our customers can use our products in a user-friendly and efficient manner.
• Define and implement clear and efficient processes to resolve customer problems and complaints quickly and satisfactorily

.Safran Aircraft Engine Services Brussels.

.Are you an energetic, customer oriented Service Account Manager with experience in refrigeration technology?Do you get energy from a dynamic work environment and do you have organizational talent?Then we would like to get to know you!.

In this role, you will be responsible for overseeing the order-taking process, ensuring and supporting smooth operations, and leading an experienced team of order management professionals.

You will work in close collaboration with a wide range of different stakeholders (plant managers, sales managers, management, clients…).

This is a new role in the company.The further development and completion of the function might evolve in line with your personal skills.

Order Management: Manage the end-to-end order-taking process, from order receipt to fulfillment, ensuring accuracy, timeliness, and customer satisfaction.

Team Leadership: Lead and motivate a team of five order management specialists, providing guidance, coaching, and support to ensure team success.

ERP Expertise: Utilize your strong knowledge of ERP to optimize order processing, troubleshoot issues, and implement process improvements.

Change Management: Participate in change management initiatives related to order management processes, ensuring smooth transitions and adoption of new procedures.

Customer Satisfaction: Collaborate with other departments to resolve customer issues and inquiries promptly, aiming to exceed customer expectations.

Performance Metrics: Monitor and develop key performance indicators (KPIs) related to order management and work with the team to achieve and exceed targets.

Process Improvement: Continuously evaluate and enhance order management processes for efficiency and accuracy.

Documentation: Maintain accurate records and documentation related to orders, ensuring compliance with company policies and industry regulations.

Reporting: Generate reports and provide insights to upper management on order management performance and trends.

• Providing leadership, direction and management for the branch
• Direct all operational aspects such as distribution operations, customer service, human resources, administration, marketing and sales
• Identify current and prospective sales and expansion opportunities
• Conducting regular sales and operations meetings
• Briefing employees on current sales goals, promotions, and other relevant information
• Develop forecasts, financial objectives and business indicators, manage budgets, allocating branch funds
• Research regional market conditions, to identifying opportunities
• Meet business goals and metrics, identify areas for improvement, propose corrective actions
• Share knowledge and insights with other branches from the Group and headquarters
• Coordinating with other branches to plan promotional activities and achieve goals
• Address customer and employee satisfaction issues promptly
• Resolving customer problems as needed
• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
• Increasing brand awareness for the company within the community
• Complying with all applicable laws and regulations for the industry

Ken jij de logistieke flow van een bestelling als de beste?Ligt klantvriendelijkheid in je natuur?Denk je graag in oplossingen ipv problemen?Solliciteer dan nu !

Senior business to business communications manager executing international omni channel campaigns to dealers and customers to increase truck brand loyalty and promote products on behalf of dealers .Tasks & Responsibilities ▪ Developing and executing retail omni channel customer campaigns, increasing brand loyalty and creating a customer pull to buy spare parts via our dealers and TRP stores ▪ Managing operationally the activities of our external marketing agency.

As a Customer Experience Officer, you enhance satisfaction through journey mapping, feedback analysis and strategic development.You foster a customer-centric culture and ensures effective issue resolution.

Client Details

My client is a fictional company specialising in media creation and innovation.With a dynamic team of creative professionals, they strive to push the boundaries of storytelling and media production.Their mission is to deliver engaging and innovative content that sparks enthusiasm and engagement from their audience.

Description

Main tasks of a Customer Experience Officer :

• Customer Journey Mapping
• Customer Feedback and Surveys
• Technology Integration
• Problem Resolution

Role description  .The Head of Service Management is a pivotal position entails overseeing customer experience, project management, and service delivery managers within our organization.

The project manager we are looking for is responsible for the launch (customer qualifications and start of manufacturing) of one of the new contracts to manufacture composite parts;..

Voor onze klant in regio Kortrijk zijn we op zoek naar een.Customer Service Manager.Deze functie kadert zich in groei van de onderneming.Onze klant situeert zich in de sector van groene energie..

Our client based in Brussels is looking for an enthousiastic Product owner to join their tech Team...Our client has developed a financial reward app and they are looking actively for a product owner to strenghen their team...

Nallian is a fast growing tech scale up that is already considered one of the leading players in the international air cargo industry when it comes to enabling collaboration.Our solutions empower the different parties in the supply chain to work better together by coordinating their activities and sharing data.

.Maintain & develop allocated existing small customers into medium customer and maintain & develop medium sized customers & determine which have the potential to become major customers.

Delivering customer support, promptly addressing inquiries and feedback, collaborating with sales and technical teams, managing office supplies, and contributing to team business development in Diegem.

Client Details

Our partner, a leading player in the IT sector, particularly in the dynamic field of 'internet of things', is looking to enhance its Sales Team with a new sales support Specialist.If you're passionate about working in IT, here's why you'll thrive in this role.

In this role, you'll embrace expanding responsibilities and cutting-edge technology, propelling your career forward in a thriving environment where company growth offers stability and attractive benefits.

Description

Responsibilities:

• Offer customer support via phone and tickets, ensuring high levels of satisfaction and loyalty.
• Address and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
• Maintain a comprehensive understanding of the products, services, and procedures to provide accurate solutions.
• Collaborate with sales and technical teams to improve the customer experience and resolve complex issues.
• Manage office supplies inventory, ensuring adequate stock levels and organization.
• Participate in shaping and executing office policies and procedures.

Key responsibilities Within shipping and logistics proactive communication and information flow towards our customers is the key in ensuring transparency end to end..Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e solutions and service offers, answering customer requests via email, telephone or chat .

Key responsibilities Within shipping and logistics proactive communication and information flow towards our customers is the key in ensuring transparency end to end..Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e solutions and service offers, answering customer requests via email, telephone or chat .