212 jobs voor customer journey gevonden

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

Your mission as Customer Succes Advisor in Brussels is to contribute to an easy, fluid and efficient journey for all the customers.In collaboration with other departments (customer service, operations, sales) you create a strong relationship with the customers .

As a Customer Experience Officer, you enhance satisfaction through journey mapping, feedback analysis and strategic development.You foster a customer-centric culture and ensures effective issue resolution.

Client Details

My client is a fictional company specialising in media creation and innovation.With a dynamic team of creative professionals, they strive to push the boundaries of storytelling and media production.Their mission is to deliver engaging and innovative content that sparks enthusiasm and engagement from their audience.

Description

Main tasks of a Customer Experience Officer :

• Customer Journey Mapping
• Customer Feedback and Surveys
• Technology Integration
• Problem Resolution

Your mission as Customer Succes Advisor in Brussels is to contribute to an easy, fluid and efficient journey for all the customers.In collaboration with other departments (customer service, operations, sales) you create a strong relationship with the customers.

Wij zijn op zoek naar een enthousiaste Customer Service collega!Meer specifiek noemen wij het in onze organisatie een Customer Onboarding Specialist..

At Sonova Retail Belgium, we're not just about selling hearing aids; we're dedicated to empowering individuals to embrace life's every moment with crystal clear sound.As the top player in the Belgian market, we're on a relentless quest for bright minds and passionate souls to join our mission.Today we are looking for a Marketing Communications Manager to oversee marketing strategies in Belgium and Luxembourg.

Voor een projectontwikkelaar zijn wij op zoek Naar een digital marketeer.Jij bent geboren voor de digitale (marketing )wereld en hebt een passie voor lifestyle en wonen.Je bent een echte goal getter en van extra leads en sales genereren krijg jij een boost.

Werk je mee aan de toekomst van betalen?Stel jij de klant centraal en draag je graag bij aan het verbeteren van customer en employee journeys?

Wij zijn op zoek naar een enthousiaste Customer Service collega!Meer specifiek noemen wij het in onze organisatie een Customer Onboarding Specialist.Ben jij een resultaatgerichte professional met een passie voor klanttevredenheid en commerciële groei?Haal je energie uit outbound klantencontact via jouw uitstekende communicatieve vaardigheden?Dan zijn wij op zoek naar jou!Als Dexis ambassadeur leg je met trots en plezier contact met klanten, waarbij je onze diensten vol enthousiasme en overtuiging vertegenwoordigt.Je motivatie en energie haal je uit het pro actief benaderen en verder helpen van de potentiële klanten.Als Customer Service Advisor speel je een cruciale rol in de commerciële groei van DEXIS Belgium.

Je focust op volgende resultaten:..

Jij bent geboren voor de digitale (marketing )wereld en hebt een passie voor lifestyle en wonen.Je bent een echte goal getter en van extra leads en sales genereren krijg jij een boost.

Online tuincentrum.be blijft groeien en zoekt een webshopbeheerder. Ben je gebeten door E commerce en zijn software en wil je een gebruiker een optimale beleving brengen ? Lees dan vooral verder !

Als Junior marketing data analyst voor Customer & Marketing Service Center werk je aan efficiënte processen en IT systemen voor data gedreven marketing tools en een state of the art customer data platform.Doel: klantendata optimaal gebruiken voor gepersonaliseerde customer journeys.

Jouw takenpakket bestaat uit verscheidene onderdelen :..Je bent het eerste aanspreekpunt voor de klanten, en blinkt uit van enthousiasme..Via telefoon, e mail, of chat vragen beantwoorden over de producten en bestellingen.

For our client based in VEURNE we are looking for a DRIVER CE INTERNATIONAL..Our customer is responsible for animal feed and plant based food products such as bread, biscuits, chocolate, chips, pasta and breakfast cereals.

For our client based in VEURNE we are looking for a DRIVER CE..Our customer is responsible for animal feed and plant based food products such as bread, biscuits, chocolate, chips, pasta and breakfast cereals.

BEDRIJFOnze klant is sinds 1878 een familiaal houtbedrijf met een breed spectrum aan activiteiten. Zo zijn ze importeur, groothandel én fabrikant. Hout krijgt op verscheidene manieren een meerwaarde.

ContextAre you passionate about Sales & Marketing and is your analytical thinking on point?Good news, the department Audience & Workflow Management within Go To Market Optimization & Innovation is looking for colleagues to take on a role of Audience & Workflow Expert.Our department plays a big role within the development and implementation of all commercial and administrative campaigns for all segments of the bank.

Tekst.ai is looking for a Customer Onboarding Manager.Our mission is to shape the industry standard of processing and classifying human communication using AI technologies, providing a unique user experience in navigating conversational data at scale.

Ignite Your Career in Customer Service!.Are you passionate about delivering exceptional service and creating positive customer experiences?

Join us in elevating Customer Experiences: Step into a role where every interaction matters, and your dedication shapes the success of our customer service.This is not just a job: it's a chance to be an essential part of our team, creating positive impacts daily Seize this exciting opportunity and join us as a Customer Service Representative – where your journey towards professional growth begins!JobomschrijvingIgnite Your Career in Customer Service!.

Roles & ResponsibilitiesWe believe security and privacy should be a right, accessible for everyone.We add it, by design, to all our services and solutions.We empower organizations to establish future ready secure work environments...

Als Customer Service Agent (D2C) ben je deel van het Customer Service team dat instaat voor de support aan onze eindconsumenten.Dit voor onze brand, retail én partner websites.

Robert Half is op zoek naar een Customer Service Agent voor een grote internationale logistieke speler.Je komt terecht in een familiale cultuur waarbij werknemertevredenheid centraal staat.

Onze klant is bereikbaar met het openbaar vervoer en wagen.

De verantwoordelijkheden voor deze functie zijn:

• Verantwoordelijk voor de volledige customer journey van onze klanten;
• Klanten van a-z doorheen alle fases van hun klantendossier te begeleiden;
• Op een klantvriendelijke en proactieve manier vragen, opmerkingen en klachten beantwoorden en terugkoppelen naar de klant;
• Samenwerken met andere interne en externe diensten;
• Rekening houden met bedrijfsprocedures en een zorgvuldige administratie vooropstellen.

Hellermann.Tyton B.V.is one of the 38 sales organizations of the globally operating Hellermann. Tyton group.Hellermann.

BEDRIJFOnze klant ontwikkelt, ontwerpt en produceert verpakkingsoplossingen in karton.

Onze klant groeit en bloeit: zij zijn de grootste leasemaatschappij in Europa!Zij zijn trots op hun mensen, die elke dag weer de verwachtingen van hun klanten overtreffen en prachtige resultaten neerzetten.