123 jobs voor customer satisfaction manager gevonden

Drive success as our Key Account Manager – join the winning team!Bloo.Loc is a young High Tech company with headquarters in Hasselt and R&D office inLeuven, Belgium.

.You manage your pipeline and take charge of the end to end sales cycle.You look for new opportunities with existing customers.You keep an eye open for new opportunities and new clients.

.You manage your pipeline and take charge of the end to end sales cycle.You look for new opportunities with existing customers.You keep an eye open for new opportunities and new clients.

As a Customer Service Officer, you will directly interact with clients.You are the image of professionalism of the company and has a direct impact on customer satisfaction and loyalty.

Client Details

Our client stands proudly as one of Europe's foremost transportation leaders, delivering excellence and innovation in the industry.

Description

• Sales and post-sales support: deliver product/service sales via phone with expert advice for customers, and efficiently manage post-sales documentation to drive organisational goals.
• Issue resolution & customer satisfaction: provide timely and quality responses to customer inquiries, ensuring customer relations adhere to defined standards and responsiveness.
• Knowledge enhancement: continuously refine and expand professional skills and technical expertise in Customer Service to leverage them effectively within the organisation.

We specialize in providing cutting edge solutions tailored to the unique needs of the healthcare industry worldwide.From integrated campaign management to the latest in marketing automation technologies, we offer a comprehensive 360° suite of services.Jobomschrijving.

• Providing leadership, direction and management for the branch
• Direct all operational aspects such as distribution operations, customer service, human resources, administration, marketing and sales
• Identify current and prospective sales and expansion opportunities
• Conducting regular sales and operations meetings
• Briefing employees on current sales goals, promotions, and other relevant information
• Develop forecasts, financial objectives and business indicators, manage budgets, allocating branch funds
• Research regional market conditions, to identifying opportunities
• Meet business goals and metrics, identify areas for improvement, propose corrective actions
• Share knowledge and insights with other branches from the Group and headquarters
• Coordinating with other branches to plan promotional activities and achieve goals
• Address customer and employee satisfaction issues promptly
• Resolving customer problems as needed
• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
• Increasing brand awareness for the company within the community
• Complying with all applicable laws and regulations for the industry

Our client is a leading European parking management company, operating in multiple countries with a focus on providing convenient, safe, and innovative parking solutions for both individuals and businesses.

Jobomschrijving

• Responding to customer inquiries and issues promptly.
• Assisting with orders, bookings, and problem resolution.
• Ensuring customer satisfaction through effective communication and support.
• Providing feedback to management on customer issues and suggestions for improvement.
• Continuously updating knowledge of products, services, and policies to better assist customers.
• Processing refunds, exchanges, or adjustments to orders as needed.

In this role, you will be responsible for overseeing the order-taking process, ensuring and supporting smooth operations, and leading an experienced team of order management professionals.

You will work in close collaboration with a wide range of different stakeholders (plant managers, sales managers, management, clients…).

This is a new role in the company.The further development and completion of the function might evolve in line with your personal skills.

Order Management: Manage the end-to-end order-taking process, from order receipt to fulfillment, ensuring accuracy, timeliness, and customer satisfaction.

Team Leadership: Lead and motivate a team of five order management specialists, providing guidance, coaching, and support to ensure team success.

ERP Expertise: Utilize your strong knowledge of ERP to optimize order processing, troubleshoot issues, and implement process improvements.

Change Management: Participate in change management initiatives related to order management processes, ensuring smooth transitions and adoption of new procedures.

Customer Satisfaction: Collaborate with other departments to resolve customer issues and inquiries promptly, aiming to exceed customer expectations.

Performance Metrics: Monitor and develop key performance indicators (KPIs) related to order management and work with the team to achieve and exceed targets.

Process Improvement: Continuously evaluate and enhance order management processes for efficiency and accuracy.

Documentation: Maintain accurate records and documentation related to orders, ensuring compliance with company policies and industry regulations.

Reporting: Generate reports and provide insights to upper management on order management performance and trends.

Join a team recognized for leadership, innovation and diversity.Honeywell Building Technologies is looking for a RQB Coordinator..

Role description  .The Head of Service Management is a pivotal position entails overseeing customer experience, project management, and service delivery managers within our organization.

A customer service job involves assisting customers with their inquiries, concerns, and complaints to ensure a positive experience.

Bedrijfsomschrijving

Our client is a leading European parking management company, operating in multiple countries with a focus on providing convenient, safe, and innovative parking solutions for both individuals and businesses.

Omschrijving

• Responding to customer inquiries and issues promptly.
• Assisting with orders, bookings, and problem resolution.
• Ensuring customer satisfaction through effective communication and support.
• Providing feedback to management on customer issues and suggestions for improvement.
• Continuously updating knowledge of products, services, and policies to better assist customers.
• Processing refunds, exchanges, or adjustments to orders as needed.

About the Company:.We deliver sustainable energy solutions to homes and businesses, installing solar panels, charging stations, and other technologies.

Our client is located in the center of Brussels and very easy to reach by public transport.They have more than 50 years of experience in breakdown assistance on our Belgian roads and are also active in travel assistance abroad, medical assistance in Belgium.JobomschrijvingAs a Sales Support Associate B2C for the Care Team :.

At Paulig, we believe every meal counts.As an international player in the food and beverage industry and as a house of iconic brands, we can make an impact that counts – and careers that matter..

.Maintain & develop allocated existing small customers into medium customer and maintain & develop medium sized customers & determine which have the potential to become major customers.

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Jobomschrijving

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

Customer servicemedewerker.Your Responsibilities:..Serve as the first point of contact for our customers, offering assistance both over the phone and through email..

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

Nallian is a fast growing tech scale up that is already considered one of the leading players in the international air cargo industry when it comes to enabling collaboration.Our solutions empower the different parties in the supply chain to work better together by coordinating their activities and sharing data.

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders.You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

 .The Head of Professional Services at Trust.

As a Customer Success, the focus is on promptly addressing customer inquiries to ensure a positive and satisfying experience.Effective communication and problem-solving skills are key for success.

Client Details

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Description

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

The Engine Owner is in a transversal role and in charge of a portfolio of engine shop visit projects for which he manages the associated internal and external customer relationship through the entire service process: from customer request, through service package proposal, project operational steering, to service delivery and lessons learned, in order to ensure final and internal customer satisfaction over the full spectrum of aspects of the requested service (scope of work, compliance to specs, cost, profitability, turn time, quality, customer support,…).

As a Sales Support Associate B2C for the Care Team :..

BedrijfPour une entreprise de la région de Louvain La Neuve, nous sommes actuellement à la recherche d'un(e) employé(e) pour le département Customer Service FR/NL/EN. Essential Functions:..

BedrijfPour une entreprise de la région de Louvain La Neuve, nous sommes actuellement à la recherche d'un(e) employé(e) pour le département Customer Service FR/NL/EN. Essential Functions:..

As a Sales Support Associate B2C for the Care Team :..