Customer Care Officer IT/ENG/DUTCH V/X/M
JOB TALENT
in
HASSELT
Online sinds
13 maart 2024
-
Vaste jobs
For a multinational client in Hasselt, we are looking for a motivated Customer Service Officer who speaks Italian, Dutch and English.
The company operates a multicultural and multilingual support platform dedicated to assisting customers with their broken-down vehicles or lorries promptly.
Joining our team means working closely within a small, supportive group led by a team lead and backed by helpful colleagues.Expect to engage with a diverse range of individuals, each with their own unique stories and backgrounds.Most importantly, every day presents opportunities for personal and professional growth, ensuring you continuously learn and expand your skill set.
Responsabilities:
- Handle inbound phone calls and emails, addressing customer inquiries and liaising with relevant parties.
- Gather and verify information for accuracy and completeness.
- Provide technical support and coordinate with workshops as necessary.
- Keep all stakeholders updated on progress and developments.
- Monitor and enforce agreements with involved parties.
- Ensure timely resolution of contract-related issues.
- Work night shifts for three nights per week.