As a Key Account Manager, you will focus on a select number of identified key/strategic clients and work to embed and grow business opportunity from a global SGS Clinical Research perspective.You will act as the point of contact between the client and the SGS Clinical Research Organization.
Your key responsibilities are:
- Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.
- Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
- Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
- Collaborate with cross-functional teams to ensure seamless delivery of services and exceptional customer experience.
- Identify upselling and cross-selling opportunities within existing clients to maximize revenue generation.
- Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
- Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
- Manage contract negotiations, renewals, and pricing discussions in collaboration with the SGS business development & support team
- Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
- Work collaboratively with SGS colleagues across the organization to ensure they are engaged and aligned to the account strategy and support new business opportunities within clients.