852 jobs voor customer support manager gevonden

Delivering customer support, promptly addressing inquiries and feedback, collaborating with sales and technical teams, managing office supplies, and contributing to team business development in Diegem.

Client Details

Our partner, a leading player in the IT sector, particularly in the dynamic field of 'internet of things', is looking to enhance its Sales Team with a new sales support Specialist.If you're passionate about working in IT, here's why you'll thrive in this role.

In this role, you'll embrace expanding responsibilities and cutting-edge technology, propelling your career forward in a thriving environment where company growth offers stability and attractive benefits.

Description

Responsibilities:

• Offer customer support via phone and tickets, ensuring high levels of satisfaction and loyalty.
• Address and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
• Maintain a comprehensive understanding of the products, services, and procedures to provide accurate solutions.
• Collaborate with sales and technical teams to improve the customer experience and resolve complex issues.
• Manage office supplies inventory, ensuring adequate stock levels and organization.
• Participate in shaping and executing office policies and procedures.

Nallian is a fast growing tech scale up that is already considered one of the leading players in the international air cargo industry regarding enabling collaboration.Our solutions empower the different parties in the supply chain to work better together by coordinating their activities and sharing data.

Robert Half is momenteel op zoek naar een Customer Support and Office Management Specialist (M/V/X) voor een firma in Diegem.

De firma is actief in high end home automatization.

* Als customer support and office management specialist ben je verantwoordelijk voor het verlenen van uitstekende klantenservice via verschillende communicatiekanalen, waaronder telefoon, e-mail en chat.
* Je behandelt vragen, klachten en verzoeken van klanten op een professionele en vriendelijke manier.
* Je ondersteunt ook bij administratieve taken zoals orderverwerking, facturatie en algemene kantoorwerkzaamheden.
* Daarnaast speel je een belangrijke rol in het assisteren van het sales team en het bieden van algemene operationele ondersteuning.
* Je bent tevens verantwoordelijk voor het reilen en zeilen van het kantoor.Denk aan het bestellen van kantoormateriaal, communicatie met de poetsploeg,…

Jouw nieuwe functie Als Sales Support & Customer Service heb je een uitgebreid takenpakket waarbij je administratieve ondersteuning zal bieden aan de Key Accountmanager en dagelijks in contact staat met één van de grootste klanten van het bedrijf.Als sales support sta je in contact met hun ivm foto's voor folders en producten, banners, samples, … en zorgt dat alles tijdig geleverd wordt volgens de afgesproken deadlines.Je behandelt vragen over promoties, checkt de stockvoorraad en lost dagdagelijks problemen op.

In this role, you will be responsible for overseeing the order-taking process, ensuring and supporting smooth operations, and leading an experienced team of order management professionals.

You will work in close collaboration with a wide range of different stakeholders (plant managers, sales managers, management, clients…).

This is a new role in the company.The further development and completion of the function might evolve in line with your personal skills.

Order Management: Manage the end-to-end order-taking process, from order receipt to fulfillment, ensuring accuracy, timeliness, and customer satisfaction.

Team Leadership: Lead and motivate a team of five order management specialists, providing guidance, coaching, and support to ensure team success.

ERP Expertise: Utilize your strong knowledge of ERP to optimize order processing, troubleshoot issues, and implement process improvements.

Change Management: Participate in change management initiatives related to order management processes, ensuring smooth transitions and adoption of new procedures.

Customer Satisfaction: Collaborate with other departments to resolve customer issues and inquiries promptly, aiming to exceed customer expectations.

Performance Metrics: Monitor and develop key performance indicators (KPIs) related to order management and work with the team to achieve and exceed targets.

Process Improvement: Continuously evaluate and enhance order management processes for efficiency and accuracy.

Documentation: Maintain accurate records and documentation related to orders, ensuring compliance with company policies and industry regulations.

Reporting: Generate reports and provide insights to upper management on order management performance and trends.

At Axians Audiovisual in Roeselare, we are looking for a Support Assistant for our Support & Managed Services department.Our audiovisual department with projects you can admire in the building of the NATO and the European Commission, is located in Roeselare.

Project Assistant – Customer Support Function

• You are responsible for the helpdesk and the management of support requests
• You ensure the administrative follow-up of the interventions, from the request till its closure
• You are responsible for part of the department's administration
• You manage the planning and organisation of our technicians
• You are actively involved in the financial management of the contracts
• You work closely with the Team Manager and the Project Engineer to manage invoicing
• You daily prepare offers in collaboration with the Project Engineer

Do you have knowledge of electricity and mechanics?Do you have strong administrative and communication skills?Are you customer oriented?Then you might be the technical sales support we are looking for!

Our client's mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a.healthier world.

Stap in het avontuur van onze partner gespecialiseerd in waterbehandeling en word een perfect tweetalige customer service support (m/v/x) op hun locatie in Groot Bijgaarden of Ghislenghien!🌊.

Onze partner, een pionier op het gebied van waterbehandeling, zet zich in om innovatieve oplossingen te bieden die de kwaliteit van leven van zijn klanten verbeteren.Met een rijke geschiedenis en diepgaande expertise legt onze partner de nadruk op voortdurende innovatie om te voldoen aan de diverse behoeften van onze klanten.Gericht op waarden zoals duurzaamheid, integriteit en uitzonderlijke service, streeft het naar het opbouwen van duurzame relaties met partners en klanten.Het toegewijde team van onze partner verbindt zich tot operationele uitmuntendheid en gaat de uitdagingen aan die gepaard gaan met complexe watergerelateerde vraagstukken.JobomschrijvingStap in het avontuur van onze partner gespecialiseerd in waterbehandeling en word een perfect tweetalige customer service support (m/v/x) op hun locatie in Groot Bijgaarden of Ghislenghien!

Computacenter Belgium is looking for an Senior IT Support Engineer IntroductionYou will provide technical support at one of our key customer’s sites.The customer is based near Brussels North train station.You will work at a Tech.

The role is inclusive of, but not limited to :

• Providing help and support to customers and franchisees' requests
• Looking for opportunities to offer upselling services
• Support management in the selling of new franchises in Belgium
• Following-up on customers and franchisees' orders, supplies and invoices
• Assisting with other commercial and administrative activities for the office

Ben jij op zoek naar een uitdagende en afwisselende administratieve job in een bedrijf in de interieur sector?

Robert Half kijkt uit naar een Customer Support Officer (m/v/x) op fulltime basis.

Dit bedrijf is gelegen regio Aalst en is makkelijk bereikbaar met de wagen.

Jouw rol als Customer Coördinator:

• Je ondersteunt de vertegenwoordigers inzake het opmaken van offertes, marketing materiaal etc.;
• Je bent verantwoordelijk voor het tijdig en accuraat verwerken van orders;
• Je staat dagelijks in contact met je collega's van sales en interieurvormgeving alsook de klanten en leveranciers;
• Je hebt interesse in de interieursector en volgt regelmatig opleidingen en team meetings.

??Werken bij onze klant betekent leven in het hart van de actie!Je wordt aangemoedigd om initiatieven te nemen, nieuwe ideeën voor te stellen en deel te nemen aan projecten binnen hechte teams Deel uitmaken van dit avontuur betekent ook:.??

As our Sales Assistant, you provide administrative support both internally and externally (customers) to insure customer satisfaction.You report to a Senior Key Account Manager..Your key responsibilities consist of the following:.Customer support.

The Inside Sales Representative works in team with the external sales representative.It is his/her responsibility to ensure excellent service and customer communication for a fixed territory or customer's base.

The Inside Sales Representative works in team with the external sales representative.It is his/her responsibility to ensure excellent service and customer communication for a fixed territory or customer's base.

CTG Belgium is looking for Experienced IT Support Engineers to strengthen our Support Team for projects in the regions Antwerp, Brussels and Ghent.Our Support Team, a solution focused group of highly skilled technicians, is active in classical ITIL support environments as well as in Dev.

Als Customer Support Medewerker ben je het eerste aanspreekpunt van klanten met vragen over hun systeem.Daarnaast ben je verantwoordelijk voor verkoopadministratie en ondersteuning...Je biedt klantenondersteuning via chat, e mail en telefoon.

We are recruiting for a Technical Educator Lead to join our Education team.This role is field based and will cover Belgium and North France.

About the role …
Acting as a true ambassador and influencer this role will inspire our customers through our education delivery.The role supports all customer channels and is critical to supporting our stores across Belgium and North France and full service sales team to deliver growth in our customer base.The role holder is responsible for working with the design team in providing briefs for content that can be used in delivery of both internal training and customer education.

Key Responsibilities …

• Develop & manage the Technical Educator team in CE to deliver both online & offline education to our customers and internal colleagues ensuring the team execute our education and brand education programme
• Accompany the Technical Educators periodically to ensure standards and education offerings are adhered to.
• Take a lead role in the delivery of events, conducting demonstrations and creative stage work as required.
• Provide educational support to our key customers to increase their confidence in our technical offering, with the specific aim of growing our colour business
• Provide face to face and digital educational to support our product offering and to increase technical awareness and understanding
• Deliver educational support to our full service and stores customers to increase their confidence in our products and increase sales - with the specific aim of growing our colour business in Win Win products in stores
• To work alongside the Education Design Lead and Technical Educator Lead UK to develop and implement a centralised testing panel for relevant hair and electricals products for selected hairdressers to test and feedback in the UK&I & CE markets.
• Responsible for Quality Assuring French translations for the Education Design team.

We are located in BrucargoJobomschrijvingScope of Position: Carefully reviewing documents such as: Import and Export declarations, packing lists, commercial invoices Certificates of Origin, Transportation Dicuments, Custom Clearance forms, Licence and permits and Compliance Records After review, you can help ensure compliance with customs requirements and minimize the risk of delays or penalties related to international trade Furthermore: Customer Service, Support after hours, Monitor and action outstanding T1, Import or Export documents.Major Duties:.

We are recruiting for a Technical Educator Lead to join our Education team.This role is field based and will cover Belgium and North France.

About the role …
Acting as a true ambassador and influencer this role will inspire our customers through our education delivery.The role supports all customer channels and is critical to supporting our stores across Belgium and North France and full service sales team to deliver growth in our customer base.The role holder is responsible for working with the design team in providing briefs for content that can be used in delivery of both internal training and customer education.

Key Responsibilities …

• Develop & manage the Technical Educator team in CE to deliver both online & offline education to our customers and internal colleagues ensuring the team execute our education and brand education programme
• Accompany the Technical Educators periodically to ensure standards and education offerings are adhered to.
• Take a lead role in the delivery of events, conducting demonstrations and creative stage work as required.
• Provide educational support to our key customers to increase their confidence in our technical offering, with the specific aim of growing our colour business
• Provide face to face and digital educational to support our product offering and to increase technical awareness and understanding
• Deliver educational support to our full service and stores customers to increase their confidence in our products and increase sales - with the specific aim of growing our colour business in Win Win products in stores
• To work alongside the Education Design Lead and Technical Educator Lead UK to develop and implement a centralised testing panel for relevant hair and electricals products for selected hairdressers to test and feedback in the UK&I & CE markets.
• Responsible for Quality Assuring French translations for the Education Design team.

A Sales Support Lead position has just opened within a company active in the industrial sector in Brussels.As a Sales Support Lead, you will work in a very versatile position, within a human scale company that is active internationally and is a leader on its market.

Tasks of the Sales Support Lead:

• Assist the Sales team with any support work such as: calling customers monthly to check their needs with them for the rolling forecast, proactively following up in writing on smaller quotes (during peak season from March to July)
• Collection and analysis of results
• Handle market surveys by phone and analyze the answers and report the conclusion and /or recommendations
• Validate new prospects by calling them and communicate details to Marketing dept.and Sales team
• Reporting to the Sales Support Manager on the projects and actions of the Sales Support team
• Organization, coordination and marketing support during events and trade shows
• Organization of business trips for Area Managers (booking of flights, hotels, car rentals, transfers and visit appointments) and follow-up of expense notes
• Take off work from customer service representatives to allow them to take care of most of the order management of regular and recurring unit orders
• Creation of credit notes

Bij Axians Audiovisual in Roeselare zijn we op zoek naar een Support Assistant voor onze Support & Managed Services afdeling.In Roeselare zit onze audiovisuele afdeling met projecten die je onder andere in het NATO gebouw en de Europese Commissie kan bewonderen.

Project Assistant – Customer Support.Functie

• Je bent verantwoordelijk voor de helpdesk en het beheer van de support-aanvragen
• Je zorgt voor de administratieve opvolging van de interventies, van de aanvraag tot de afsluiting ervan
• Je bent verantwoordelijk voor een deel van de administratie van de afdeling
• Je beheert de planning en de organisatie van de techniekers
• Je bent actief betrokken bij het financieel beheer van de contracten
• Je werkt nauw samen met de Team Manager en de Project Ingenieur om de facturatie te beheren
• Je stelt dagelijks offertes op in samenwerking met de Project Ingenieur

• Technical lead for the Vestas site team, act as an interface between the Customer and the Vestas site team and Offshore Technical Support / Offshore Engineering.
• Handling stopped turbines on daily basis in a shift plan, partial working on weekends
• Support Supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive maintenance before generation impacted with a target for improving LPF at site
• Be primary point of contact between Offshore Technical Support / Offshore Engineering and Vestas site team to ensure continuity of discussions.
• Advanced remote troubleshooting
• Support on Technical planning tasks with ERP System (SAP)
• On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues
• Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager.
• Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
• Creating, updating, and maintaining guides (VGAs) for Service Technician
• Providing timely responses and supporting the Service and Construction organizations
• Handling requests in ticketing systems
• Ensuring technical knowledge is shared within the team

Your responsibilities?As a Sales Support Officer you have a dual function.On the one hand you are responsible for preparing quotations for our customers.

• Technical lead for the Vestas site team, act as an interface between the Customer and the Vestas site team and Offshore Technical Support / Offshore Engineering.
• Handling stopped turbines on daily basis in a shift plan, partial working on weekends
• Support Supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive maintenance before generation impacted with a target for improving LPF at site
• Be primary point of contact between Offshore Technical Support / Offshore Engineering and Vestas site team to ensure continuity of discussions.
• Advanced remote troubleshooting
• Support on Technical planning tasks with ERP System (SAP)
• On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues
• Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager.
• Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
• Creating, updating, and maintaining guides (VGAs) for Service Technician
• Providing timely responses and supporting the Service and Construction organizations
• Handling requests in ticketing systems
• Ensuring technical knowledge is shared within the team

The Inside Sales Representative works in team with the external sales representative.It is their responsibility to ensure excellent service and customer communication for a fixed territory or customer’s base.