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Customer service representative

Synergie Bornem in RUMST
Vaste jobs
Online sinds 6 dec. 2025
Handle all customer interactions related to service failures, recovery actions and support services, ensuring a professional and customer-focused approach Build strong relationships with a defined customer portfolio and act as backup for Customer Service colleagues when required Identify issues and contribute to problem-solving and process improvement initiatives Collaborate proactively with internal stakeholders and departments to guarantee the smooth delivery of customer orders Process, adjust and retrieve orders while providing immediate order confirmations to customers Manage the daily dropship operations for Parts Distribution Centers within the Global Logistics Network Ensure all required documentation is complete and transferred to logistics partners to secure timely and accurate deliveries Monitor and manage orders according to Customer Service KPIs (e.g., open pick lists, order intake, scheduled orders) Respond promptly to customer information requests across all communication channels (calls, emails, faxes) Provide status updates to customers regarding orders, backorders and shipments by running and interpreting relevant system queries Invoice customers based on agreed terms and ensure accurate and complete monthly billing of shipped parts Support CSR colleagues in resolving complex issues and help implement recovery plans at minimal additional cost Serve as a flexible backup for other Customer Service team members when needed