159 jobs voor digital customer experience manager gevonden

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

Work environment..Within the FPS Policy and Support, The Directorate General for Simplification and Digitalization (DG SD) is the federal administration responsible for innovation, digital transformation and e government...

Dropsolid designs, builds, hosts, evolves and creates powerful websites with results.Combined in a digital ecosystem with at its base a CMS (Drupal), marketing automation (Mautic), personalization (Apache Unomi), and even AI.

Responsibilities Study, specification, design and verification of high-quality digital and mixed-signal ICs Write digital specifications for mixed-signal ICs, make area and power estimations Technical team lead for the digital content of mixed-signal ASICs including interaction with customers, suppliers and the internal ASIC development team Lead, attend and present at project/review meetings worldwide Coach junior engineers in design, verification and testing of integrated circuits and improve their level of technical expertise and knowledge of the total business Work together with international customers and communicate efficiently to successfully complete the project Write documentation

Senior business to business communications manager executing international omni channel campaigns to dealers and customers to increase truck brand loyalty and promote products on behalf of dealers .Tasks & Responsibilities ▪ Developing and executing retail omni channel customer campaigns, increasing brand loyalty and creating a customer pull to buy spare parts via our dealers and TRP stores ▪ Managing operationally the activities of our external marketing agency.

To strengthen our Digital Operations team, CTG Belgium is looking for an Atlassian Consultant to implement and integrate the Atlassian Tool Stack (Jira Service Management, Jira Software and Confluence amongst others) at customers  .As an Atlassian Platinum partner, CTG delivers innovative services and projects to improve business processes at our clients and drive digital transformation  .

Key responsibilities Within shipping and logistics proactive communication and information flow towards our customers is the key in ensuring transparency end to end..Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e solutions and service offers, answering customer requests via email, telephone or chat .

Key responsibilities Within shipping and logistics proactive communication and information flow towards our customers is the key in ensuring transparency end to end..Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e solutions and service offers, answering customer requests via email, telephone or chat .

We willen ons team versterken met een digitaal profiel voor de functie "Project Manager Bancassurance".Je gaat deel uitmaken van een team van projectleiders bij de afdeling "Digital & Data" van Belfius Bank en wordt verantwoordelijk voor verzekeringsprojecten Leven en/of niet Leven. .

Job description:.Empower decision-making: Collaborate with business stakeholders to enable data-driven decisions, translating business objectives into measurable KPIs within digital omnichannel projects Data transparency: Collect, analyze, and visualize data, ensuring transparency for stakeholders to support strategic decisions and provide insights on the end-to-end customer journey Innovative reporting: Create and automate digital reporting, managing data quality, and continuously improving dashboards to refine insights Team collaboration: Work closely with cross-functional teams, proactively monitoring data to identify improvements and suggesting enhancements for the digital customer experience

Organisation and department descriptionFor Whise, a company that develops a Saa.S for the real estate sector, we are looking for a Customer Support Analyst; .

In this role it is your objective to provide the best "user experience" to the B2B and B2C customers who use or want to use our products and services, to ensure the highest possible recruitment and retention rate of those customers, and to ensure high quality customer service by ensuring that their needs and expectations are met and by following up on the services provided.

About the job

Your main duties will include:

• Define the objectives for customer satisfaction and the resulting customer service strategy.
• Monitor the various defined KPIs and coordinate with the various internal teams on action plans to achieve the results.
• Coach a multidisciplinary team / Squad in a functional way.(e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, Service Manager, Solution Manager, 2nd Line expert,)
• Collaborate and consult with customers to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, platform shipping manager light, etc.)
• Manage daily operational issues across sales/service channels to ensure quality of service for mail and packages.
• Support customers during the integration process (on-boarding), whether it is launching a new customer or implementing an additional product/service for an existing customer.
• Improve & Develop self-service and digital capabilities so that our customers can use our products in a user-friendly and efficient manner.
• Define and implement clear and efficient processes to resolve customer problems and complaints quickly and satisfactorily

In this role it is your objective to provide the best "user experience" to the B2B and B2C customers who use or want to use our products and services, to ensure the highest possible recruitment and retention rate of those customers, and to ensure high quality customer service by ensuring that their needs and expectations are met and by following up on the services provided.

About the job

Your main duties will include:

• Define the objectives for customer satisfaction and the resulting customer service strategy.
• Monitor the various defined KPIs and coordinate with the various internal teams on action plans to achieve the results.
• Coach a multidisciplinary team / Squad in a functional way.(e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, Service Manager, Solution Manager, 2nd Line expert,)
• Collaborate and consult with customers to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, platform shipping manager light, etc.)
• Manage daily operational issues across sales/service channels to ensure quality of service for mail and packages.
• Support customers during the integration process (on-boarding), whether it is launching a new customer or implementing an additional product/service for an existing customer.
• Improve & Develop self-service and digital capabilities so that our customers can use our products in a user-friendly and efficient manner.
• Define and implement clear and efficient processes to resolve customer problems and complaints quickly and satisfactorily

Bij Delhaize is digitale innovatie is een grote prioriteit Daarom zijn we op zoek naar een.Mar.

Dropsolid ontwerpt, bouwt, host, vernieuwt en realiseert krachtige websites mét resultaat.Alles gebundeld in een digitaal ecosysteem met aan de basis een CMS (Drupal), marketing automation (Mautic), personalisatie (Apache Unomi) en zelfs AI.

Als performance marketing specialist bij dit bedrijf gespecialiseerd in customer experience gerelateerde software gelegen in Genk kom jij terecht in een team van zeer getalenteerde marketeers.Het is een allround functie waar jij verantwoordelijk bent voor de verschillende digitale aspecten van marketing.

Ordina is the digital business partner that uses technology and market knowledge to give its customers an edge.We help our customers stay ahead of change through smart digital end to end solutions, sustainable software solutions and the design and management of IT landscapes.Job description:Your ImpactAs an M365 technical consultant you will be deployed in the implementation of the digital workplace at our customers.

Atlas Copco Rental Europe, located in Boom, is part of the Atlas Copco Group and specializes in the rental of temporary compressed air, nitrogen, power, and steam solutions for industrial customers in Belgium and Europe.This rental and service organization serves diverse sectors such as the oil processing industry, manufacturing, and power plants.

As Sales digitalization Specialist, you will actively scan the market to detect opportunities in digitalization (eg. SaaS Solutions, cybersecurity, Specific software tools for the Mobility sector).

We are.one global team, with colleagues, partners, and customers all over the world.

The Business Development & Project Manager is responsible for the referred commercial area with the conquest of new customers and the maintenance of the portfolio of acquired customers with the goal of their maximum satisfaction, management, and training of sales managers and inside sales to achieve commercial goals.In addition, he will be the link between the client and the team in order to set up and coordinate the project.

Your responsibilities:

• Commercial development of the market area, upselling and cross-selling on existing clients, avoiding churn by caring for customer needs and complains.
• Business development in new target sectors and start/increase collaboration with external multipliers.
• Lead management of new prospects in cooperation with the Pre-Sales teams, Video & Music Production teams.
• Supports the Business Director in business and market analysis in terms of competition, new target sectors, new demands (pricing, products etc.).
• Supervise technical and operational needs of existing clients and prospects.
• Debt collection from clients.
• Coordinate the project between the team and the client.

Organisation and department descriptionFor Whise, a company that develops a Saa.S for the real estate sector, we are looking for a Customer Success Manager. .

Do you have a passion for digital and education?Are you result driven & ready to explore the world of our executive programmes and their participants?Are you excited about everything digital?Do you love to interact with customers?

Are you passionate about a sustainable and affordable future, and do you have the ambition to change the energy market for the better?.Are you fascinated by the energy market and how technology, and Io.T can accelerate future evolutions?.

Job description..You will join our team of experts to support customers across various locations in Belgium to accelerate their digital transformation and improve their business processes...

CTG Belgium is looking for Experienced IT Support Engineers to strengthen our Support Team for projects in the regions Antwerp, Brussels and Ghent.Our Support Team, a solution focused group of highly skilled technicians, is active in classical ITIL support environments as well as in Dev.

We are recruiting for a Technical Educator Lead to join our Education team.This role is field based and will cover Belgium and North France.

About the role …
Acting as a true ambassador and influencer this role will inspire our customers through our education delivery.The role supports all customer channels and is critical to supporting our stores across Belgium and North France and full service sales team to deliver growth in our customer base.The role holder is responsible for working with the design team in providing briefs for content that can be used in delivery of both internal training and customer education.

Key Responsibilities …

• Develop & manage the Technical Educator team in CE to deliver both online & offline education to our customers and internal colleagues ensuring the team execute our education and brand education programme
• Accompany the Technical Educators periodically to ensure standards and education offerings are adhered to.
• Take a lead role in the delivery of events, conducting demonstrations and creative stage work as required.
• Provide educational support to our key customers to increase their confidence in our technical offering, with the specific aim of growing our colour business
• Provide face to face and digital educational to support our product offering and to increase technical awareness and understanding
• Deliver educational support to our full service and stores customers to increase their confidence in our products and increase sales - with the specific aim of growing our colour business in Win Win products in stores
• To work alongside the Education Design Lead and Technical Educator Lead UK to develop and implement a centralised testing panel for relevant hair and electricals products for selected hairdressers to test and feedback in the UK&I & CE markets.
• Responsible for Quality Assuring French translations for the Education Design team.