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49 jobs voor Digitale Marketeer gevonden in Brussel (1000)

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Senior Customer Journey Manager

STEPSTONE in BRUSSEL
time Online sinds 6 april 2024 - Vaste jobs

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

  • Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
  • Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
  • Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
  • Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
  • Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
  • Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
  • Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
  • Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

Senior Customer Journey Manager

STEPSTONE in BRUSSEL
time Online sinds 6 april 2024 - Vaste jobs

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

  • Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
  • Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
  • Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
  • Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
  • Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
  • Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
  • Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
  • Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

Product Manager B2C

STEPSTONE in BRUSSEL
time Online sinds 6 april 2024 - Vaste jobs

As a member of the product team your work will have a direct impact on bpost's success and growth.

You will be responsible of one or more products, part of the product portfolio, with the mission to accelerate the creation of products & solutions for your customers' segment and facilitate interactions & transactions in the physical and digital world.You will care for the environment & bpost employees, at all times focusing on delivering value to the client.

You work closely with multiple teams, with the objective of building together sustainable, customer friendly and efficient value propositions.

About the job

As Product Manager you are responsible to secure the end to end management of your product(s): from new product conception to development, monitoring & maintenance while monitoring budget spending all along.

Specifically, you will take care of:

  • Product conception & definition: Using market & customer insights you will design the detailed roadmap and product specifications for your reference products in your customers' segment.
  • Product development: You will prioritize and plan the product development efforts with the development teams and your stakeholders.
  • Product delivery: You will collaborate with a cross-functional agile team securing time to market and prioritizations.
  • Product maintenance: you will play an important role in the product(s) lifecycle, keeping updated all product material & aligning with key stakeholders.You' ll define action plans based on different priorities and you will keep an eye on product performances and reference markets.
  • Stakeholder management & agile collaboration: Your stakeholders will include, IT, Sales, pricing, go to market, customer experience, logistic process, customer support & senior management.
  • Strategy: you will actively contribute to the definition of the overall strategy for your product area & customers' segment.

Product Manager B2C

STEPSTONE in BRUSSEL
time Online sinds 6 april 2024 - Vaste jobs

As a member of the product team your work will have a direct impact on bpost's success and growth.

You will be responsible of one or more products, part of the product portfolio, with the mission to accelerate the creation of products & solutions for your customers' segment and facilitate interactions & transactions in the physical and digital world.You will care for the environment & bpost employees, at all times focusing on delivering value to the client.

You work closely with multiple teams, with the objective of building together sustainable, customer friendly and efficient value propositions.

About the job

As Product Manager you are responsible to secure the end to end management of your product(s): from new product conception to development, monitoring & maintenance while monitoring budget spending all along.

Specifically, you will take care of:

  • Product conception & definition: Using market & customer insights you will design the detailed roadmap and product specifications for your reference products in your customers' segment.
  • Product development: You will prioritize and plan the product development efforts with the development teams and your stakeholders.
  • Product delivery: You will collaborate with a cross-functional agile team securing time to market and prioritizations.
  • Product maintenance: you will play an important role in the product(s) lifecycle, keeping updated all product material & aligning with key stakeholders.You' ll define action plans based on different priorities and you will keep an eye on product performances and reference markets.
  • Stakeholder management & agile collaboration: Your stakeholders will include, IT, Sales, pricing, go to market, customer experience, logistic process, customer support & senior management.
  • Strategy: you will actively contribute to the definition of the overall strategy for your product area & customers' segment.

Product Manager B2B

STEPSTONE in BRUSSEL
time Online sinds 6 april 2024 - Vaste jobs

As a member of the product team your work will have a direct impact on bpost's success and growth.

You will be responsible of one or more products, part of the product portfolio, with the mission to accelerate the creation of products & solutions for your customers' segment and facilitate interactions & transactions in the physical and digital world.You will care for the environment & bpost employees, at all times focusing on delivering value to the client.

You work closely with multiple teams, with the objective of building together sustainable, customer friendly and efficient value propositions.

About the job

As Product Manager you are responsible to secure the end to end management of your product(s): from new product conception to development, monitoring & maintenance while monitoring budget spending all along.

Specifically, you will take care of:

  • Product conception & definition: Using market & customer insights you will design the detailed roadmap and product specifications for your reference products in your customers' segment.
  • Product development: You will prioritize and plan the product development efforts with the development teams and your stakeholders.
  • Product delivery: You will collaborate with a cross-functional agile team securing time to market and prioritizations.
  • Product maintenance: you will play an important role in the product(s) lifecycle, keeping updated all product material & aligning with key stakeholders.You' ll define action plans based on different priorities and you will keep an eye on product performances and reference markets.
  • Stakeholder management & agile collaboration: Your stakeholders will include, IT, Sales, pricing, go to market, customer experience, logistic process, customer support & senior management.
  • Strategy: you will actively contribute to the definition of the overall strategy for your product area & customers' segment.