After an internal training period, you will be part of the Support Team responsible for the technical support of our international customers.
You work in shifts from Monday to Friday: 06:00-14:30 and 13:30-22:00.
You will be responsible for the accurate administrative follow-up of customer inquiries.
On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.
You will resolve technical inquiries within the agreed timings and escalate further where needed.
You are the first point of contact for customers in case of a defect, outage or problem.
You are a good listener who is able to identify customer needs.You feel comfortable further inquiring a customer to clearly identify the issues.
If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings.You take ownership of the customer inquiry and strive to come to result-driven solutions.
You work closely with Camco’s Service technicians.
You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.