22 jobs voor it support agent gevonden

Duration / Location..As soon as possible 31/12/2024 .9 months . (full time) .Avenue Fonsny, 20 1060 Bruxelles PARTIALLY REMOTE .

Technical support Onsite agent:. .Description:.The role involves offering technical IT support to our customers, focusing on their IT infrastructure and software.

Your mission

Our multicultural ICT team, composed of 32 employees, located on Braine-l'Alleud and Baudour sites, is currently looking for an IT Service Desk Agent

What will you work on?

• Responsible for the maintenance, configuration, and reliable operation of workspace services.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Implementation and installation of the ICT desktop computing hardware and software environment.
• Management of the hotline to provide support to our users while respecting the governance of our ticketing tool.
• Welcoming new colleagues (explaining the equipment available to them and respecting procedures

As a Service desk agent, your role will be to provide client specific product on software/hardware requests.The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base.

Si vous souhaitez faire partie d'un réseau professionnel dynamique et soudé, nous avons une opportunité passionnante à vous proposer.Notre client, un acteur majeur du conseil, recherche actuellement un IT Support Engineer L1/L2 professional pour rejoindre son équipe exceptionnelle à Bruxelles-Est.

Ingénieur support informatique.Responsabilités.

• Traiter les problèmes techniques signalés par les utilisateurs, fournir des conseils étape par étape et faire remonter les problèmes complexes.
• Gérer les tâches liées aux comptes d'utilisateurs, traiter les appels occasionnels de clients internationaux.

voor onze klant in 1785 MERCHTEM zijn wij op zoek naar een

IT-SUPPORT   l   2nd LINE HELPDESK AGENT   l   INFORMATICAMEDEWERKER
dienst-na-verkoop

Functieomschrijving

• Het (telefonisch) adviseren, ondersteunen en begeleiden van klanten bij technische vraagstukken
• Het ondersteunen van de accountmanagers bij inhoudelijk technische vragen van klanten
• Het uittekenen en uitwerken van verschillende projecten aan de hand van verschillende programma’s.
• Het volgen(bij de verschillende leveranciers) en geven van opleidingen aan de klanten.

 

As a Service Desk Agent, you provide support by phone to the following three groups:

- End- users/ Rental dealers and Technicians

- You provide a fast, customer-focused service and offer a remote solution

- Using call instructions, you ensure a correct representation of the first line support.

- You provide technical support (users and technicians) using a set of manuals and instructions.In addition, you will be trained on the device itself

- You monitor the park on a daily basis and actively take the necessary actions

- After each call, you ensure correct administrative handling of the call via a ticketing system.This may be a closed problem or a ticket requiring a technical intervention

Bedrijfsprofiel:

Our client is a Norwegian company that has developed a device (locker type) that enables its users to receive or return the keys of a rental car.

As a Service Desk Agent, you provide support by phone to the following three groups:

- End- users/ Rental dealers and Technicians

- You provide a fast, customer-focused service and offer a remote solution

- Using call instructions, you ensure a correct representation of the first line support.

- You provide technical support (users and technicians) using a set of manuals and instructions.In addition, you will be trained on the device itself

- You monitor the park on a daily basis and actively take the necessary actions

- After each call, you ensure correct administrative handling of the call via a ticketing system.This may be a closed problem or a ticket requiring a technical intervention

Bedrijfsprofiel:

Our client is a Norwegian company that has developed a device (locker type) that enables its users to receive or return the keys of a rental car.

As a Service Desk Agent, you provide support by phone to the following three groups:

- End- users/ Rental dealers and Technicians

- You provide a fast, customer-focused service and offer a remote solution

- Using call instructions, you ensure a correct representation of the first line support.

- You provide technical support (users and technicians) using a set of manuals and instructions.In addition, you will be trained on the device itself

- You monitor the park on a daily basis and actively take the necessary actions

- After each call, you ensure correct administrative handling of the call via a ticketing system.This may be a closed problem or a ticket requiring a technical intervention

Bedrijfsprofiel:

Our client is a Norwegian company that has developed a device (locker type) that enables its users to receive or return the keys of a rental car.

Functie. .

Spreekt software jou aan?Ben je klantgericht en zou je een rol als helpdeskmedewerker willen uitvoeren?Bedrijf in midden West Vlaanderen is op zoek naar versterking voor hun customer support team !..

For our client in east flanders, we're looking for an IT Support Engineer. .

Location: Anderlecht/Braine.Languages: English. Employment Type: Freelance.Start Date: ASAP.  . .

Ben jij op zoek naar een voltijdse job als technisch helpdesk medewerker bij een sterk groeiende onderneming in de regio van Mechelen?Heb je bovendien een goede kennis Nederlands en basiskennis Frans?.

Smappee stands for Smart Appliance for Energy Efficiency.At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way.

Bij Dstny ben je in de rol van Customer Experience Specialist het eerste aanspreekpunt voor onze klanten

Je maakt deel uit van ons Technisch support Team, maar je hoeft zelf niet technisch te zijn, jouw belangrijkste rol is de klant te verwelkomen, te identificeren en hem te informeren over het verdere verloop van zijn vraag.In de meeste gevallen kan je de klant zelf verder helpen door een eenvoudige manipulatie.

Je werkt minstens 2 dagen per week op kantoor in Zaventem.

Do you have a bachelor’s degree in Computer Science, Information Technology, a closely related field, or equivalent experience required?Are you familiar with ITIL?

For the Di.OR program, we are looking for a functional analyst to extend the existing team.

Roles & Responsibilities..

Onze klant is gelegen in de Antwerpse regio en zit in de logistieke sector.Wil je graag aan de slag binnen de logistieke sector, maar mis je de juiste achtergrond?Dan is onze opleiding Transport & Logistiek misschien iets voor jou!

.Lead, direct, coach, and develop an effective Warehouse Operations team responsible for all inbound, outbound, material receipt & inventory management, and distribution processes for raw materials and final drug products..

Voel je je thuis in de haven van Antwerpen en deel je een passie voor de wereld van soft commodities?Ben jij een problemsolver die een complete warehousing en export dienstverlening voor jouw klant wilt waarmaken?