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58 jobs voor Digitale Marketeer gevonden in Brussel (1000)

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Senior Customer Journey Manager

STEPSTONE in BRUSSEL
time Online sinds 6 april 2024 - Vaste jobs

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

  • Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
  • Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
  • Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
  • Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
  • Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
  • Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
  • Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
  • Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

Senior Customer Journey Manager

STEPSTONE in BRUSSEL
time Online sinds 6 april 2024 - Vaste jobs

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

  • Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
  • Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
  • Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
  • Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
  • Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
  • Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
  • Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
  • Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

Fundraising Manager - NGO - Brussels

STEPSTONE in BRUSSEL
time Online sinds 18 april 2024 - Vaste jobs

As the successful Fundraising Manager, you will have the following responsibilities:

  • Develop the individuals' activation strategy and implement the resulting activities to achieve organizational objectives, including commitment and fundraising.
  • Leading the team in the achievement of its mission by coaching, motivating, and evaluating the team members and encouraging their development.
  • Design, organize, and implement an annual program and tactical activation plan for individuals (existing and new bequeathers, major donors, donors, volunteers, etc) to appeal to them using a coherent segmentation strategy.If necessary, take responsibility for carrying out certain actions yourself.
  • Be responsible (structure, flows, processes, reporting, etc.) for the various digital platforms involved in managing these stakeholders, guaranteeing quality and efficiency.
  • Define and manage a range of sales (and visibility) products in line with the organization's image to support fundraising in a relevant way.Ensure policies in this area and their application within the organization.
  • Keep up to date with industry trends, technologies, and best practices to drive innovation and efficiency.Identify new opportunities and take initiatives to develop this segment.
  • Ensure the qualitative collection and management of data, establish and analyze the appropriate KPIs and reporting, in collaboration with the Business Intelligence & Internal Control Lead, to assess performance, identify possible improvements, and take corrective action.
  • Involve all relevant internal and external stakeholders, and establish and maintain relationships of trust and collaboration to achieve organizational objectives.
  • Develop a cross-functional community of practice within the NGO to ensure compliance and best practice leading to efficiency gains.
  • Motivate and activate the volunteer network as part of engagement and fundraising activities.
  • Create commitment among all stakeholders by actively participating in activities and events and by representing the organisation taking into account its values and standards.