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Business Unit Manager

D'IETEREN MOBILITY COMPANY in PAAL
time Online sinds 3 april 2024 - Vaste jobs

Het bedrijf:

D'Ieteren Luxury Performance is een dochteronderneming van D'Ieteren Mobility Company.Het deelt de waarden en de visie van het moederbedrijf.

D'Ieteren Luxury Performance biedt een huis van 's werelds meest exclusieve luxemerken, Porsche, Lamborghini, Bentley, Bugatti, Maserati en Rimac, die zich onderscheiden door een uitmuntende service, een ultieme en gepersonaliseerde ervaring, in een naadloze en duurzame reis, met respect voor de planeet en de mensen.

De verdelers verspreiden zich over heel België en bieden allemaal een geheel van automotive diensten: verkoop, aftersales, levering, herstelling en onderhoud, fleet, …

De functie:

Voor onze concessie Porsche Centre Paal zijn wij op zoek naar een gedreven :

                BUSINESS UNIT MANAGER

Als Business Unit Manager fungeer je als concessiehouder en draag je de volledige verantwoordelijkheid voor het reilen en zeilen van de concessie en volg je de concessie op commerciële en financiële voet.

Als Business Unit Manager heb je volgende verantwoordelijkheden:

  • Aansturen en coachen van het Sales -en Aftersales team
  • Identificeren van opleidingsbehoeften en zorgen voor de ontwikkeling van medewerkers
  • Fungeren als een ware People Manager naar het team toe
  • Commercieel anticiperen op mogelijke veranderingen binnen de markt
  • Het imago en het gezicht van het merk Porsche vertegenwoordigen
  • Toezien dat de klanten onthaald worden op de manier die wij voor ogen hebben
  • Eindverantwoordelijkheid dragen voor het opvolgen van productiviteit, KPI's en doelstellingen
  • Bewaken van de kwaliteit van de verkoop -en aftersales activiteiten
  • De rentabiliteit van de concessie maandelijks opvolgen
  • Beslissingen op directieniveau vertalen naar operationele werking
  • Deelnemen aan transversale vergaderingen van D’Ieteren Luxury Performance
  • Aanwezig zijn op commerciële evenementen binnen de regio

Als Business Unit Manager rapporteer je aan de Chief Retail Officer.

Uw profiel:

  • Afgestudeerd in een economische/commerciële studierichting.
  • Ervaring in de automobielsector als concessiehouder, Sales Manager of Aftersales Manager.Ervaring in de luxesector is een plus.
  • U bent een natuurlijke leider en hebt dit al enkele jaren in de praktijk kunnen beoefenen.
  • Uitstekende communicatieve vaardigheden (zowel schriftelijk als mondeling) in het Nederlands, Frans en een stevige basis in het Engels.
  • U kan autonoom werken en neemt initiatief tot verbetering.

Ons aanbod:

  • Een bediendencontract van onbepaalde duur in een voltijdse betrekking.
  • Een aangename arbeidsomgeving en de opportuniteit om deel uit te maken van een gepassioneerd team.
  • Een aantrekkelijk salarispakket met bijkomende extralegale voordelen.
  • De kans om uw talenten maximaal ontplooien en opleidingen te volgen.

Product Owner customer integration

STEPSTONE in BRUSSEL
time Online sinds 1 april 2024 - Vaste jobs

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

  • Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
  • Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
  • Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).

Coach the members of the Squad

  • Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
  • Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
  • Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.

Understand customer and market needs.

  • Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
  • Through research, surveys or other techniques compare and track improvements to evolve the user experience
  • Reflect the needs of the customer in the Squad
  • Identify required competencies

Define the Minimum Viable Product (MVP).

  • Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs

Define and manage the backlog of functionalities.

  • Define the backlog of functionalities to be developed.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs
  • Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
  • Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.

Assist the B2B customer.

  • Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
  • Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase

Measure, maintain and manage the user experience

  • Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
  • Collect feedback from customers
  • Use performance indicators to identify areas for improvement and adj.

Product Owner customer integration

STEPSTONE in BRUSSEL
time Online sinds 1 april 2024 - Vaste jobs

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

  • Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
  • Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
  • Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).

Coach the members of the Squad

  • Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
  • Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
  • Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.

Understand customer and market needs.

  • Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
  • Through research, surveys or other techniques compare and track improvements to evolve the user experience
  • Reflect the needs of the customer in the Squad
  • Identify required competencies

Define the Minimum Viable Product (MVP).

  • Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs

Define and manage the backlog of functionalities.

  • Define the backlog of functionalities to be developed.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs
  • Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
  • Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.

Assist the B2B customer.

  • Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
  • Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase

Measure, maintain and manage the user experience

  • Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
  • Collect feedback from customers
  • Use performance indicators to identify areas for improvement and adj.