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IT Helpdesk Assistant

ROBERT HALF in BRUSSEL
time Online sinds 10 april 2024 - Vaste jobs

Robert Half is currently recruiting an IT Helpdesk Assistant for a company located in the Brussels region.

Our client is an international not-for-profit organisation founded over 20 years ago.

As an IT Helpdesk Assistant you are providing support and technical aid to team members while assisting the IT Developer & Network Coordinator and the IT department across various tasks.

Primary Responsibilities:

  • Act as the initial point of contact to address queries via IT tickets, chat, email, phone, or in-person interactions.
  • Diagnose, investigate, and resolve hardware and software issues.
  • Escalate unresolved problems to appropriate resources if unable to resolve independently.
  • Perform routine maintenance tasks such as system updates, patches, and backups.
  • Monitor system performance and promptly address alerts or emerging issues.
  • Manage user accounts, permissions, and access control.
  • Configure and deploy new devices for users.
  • Troubleshoot hardware problems and coordinate necessary repairs or replacements.
  • Initiate contact with IT suppliers, comparing prices and ordering new equipment as required.
  • Maintain an inventory of hardware assets.
  • Prepare user workstations, ensuring proper setup including computers, monitors, keyboards, docking stations, and cable management.
  • Document troubleshooting steps and solutions for common issues.
  • Provide IT induction training for new employees.
  • Conduct training sessions and workshops for users on IT tools, applications, and best practices.
  • Assist with IT projects such as software upgrades, hardware migrations, and system integrations.
  • Offer technical support throughout project planning, execution, and testing phases