5 jobs voor First Line Support gevonden in Heverlee (3001)

Would you like to work as a Process & Support assistant?Then read on!Your responsibility?

As a Paralegal at Materialise, you will closely support all aspects of the Materialise group’s legal activities.You will become part of a small, professional, and collaborative team, contribute to our knowledge, help improve our processes and documentation, draft agreements, and provide high quality in house legal services to the entire company on an international level.

After an internal training period, you will be part of the Support Team responsible for the technical support of our international customers.

• You work in shifts from Monday to Friday: 06:00-14:30 and 13:30-22:00.

• You will be responsible for the accurate administrative follow-up of customer inquiries.

• On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.

• You will resolve technical inquiries within the agreed timings and escalate further where needed.

• You are the first point of contact for customers in case of a defect, outage or problem.

• You are a good listener who is able to identify customer needs.You feel comfortable further inquiring a customer to clearly identify the issues.

• If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings.You take ownership of the customer inquiry and strive to come to result-driven solutions.

• You work closely with Camco’s Service technicians.

You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.

What you will do.To support the growth of the FAB engineering department, we are hiring Process Engineers for the 6 key process areas: material deposition, lithography, dry etch & implant, wet processing, bonding & assembly, or metrology.

As a starting Hardware Assistant in the Metrology Engineering team, you will spend the first year mostly by getting to know the high tech metrology tools in our cleanroom thoroughly..What you will do .