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Team Leader Order Intake

STEPSTONE in HARELBEKE
time Online sinds 3 april 2024 - Vaste jobs

In this role, you will be responsible for overseeing the order-taking process, ensuring and supporting smooth operations, and leading an experienced team of order management professionals.

You will work in close collaboration with a wide range of different stakeholders (plant managers, sales managers, management, clients…).

This is a new role in the company.The further development and completion of the function might evolve in line with your personal skills.

Order Management: Manage the end-to-end order-taking process, from order receipt to fulfillment, ensuring accuracy, timeliness, and customer satisfaction.

Team Leadership: Lead and motivate a team of five order management specialists, providing guidance, coaching, and support to ensure team success.

ERP Expertise: Utilize your strong knowledge of ERP to optimize order processing, troubleshoot issues, and implement process improvements.

Change Management: Participate in change management initiatives related to order management processes, ensuring smooth transitions and adoption of new procedures.

Customer Satisfaction: Collaborate with other departments to resolve customer issues and inquiries promptly, aiming to exceed customer expectations.

Performance Metrics: Monitor and develop key performance indicators (KPIs) related to order management and work with the team to achieve and exceed targets.

Process Improvement: Continuously evaluate and enhance order management processes for efficiency and accuracy.

Documentation: Maintain accurate records and documentation related to orders, ensuring compliance with company policies and industry regulations.

Reporting: Generate reports and provide insights to upper management on order management performance and trends.

Event Assistant

PAGE PERSONNEL in SINT-JANS-MOLENBEEK
time Online sinds 17 april 2024 - Vaste jobs

The role includes managing the call for abstracts, preparation and collection of necessary documentation, updating the Summit programme, daily contact with speakers as well as coordinating all aspects of speakers' management on the spot.The officer is in charge of the speakers' management module of the event management tool.

Client Details

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Description

- Support to annual summit & event project management unit

  • Organises Internal meetings: room booking, room preparation, catering, smooth running of sessions, video checks, sound checks, agenda preparation and sending, minutes, follow-up;
  • Organises hotel bookings and travel arrangements for the team when required
  • Support the team with Any other logistical or administrative task that could be requested

- Speakers Management

  • Manages the speakers' management module in the event management tool: creating calls for abstracts, categorising applicants based, creating review pages, exporting reports, creating speakers' platform, managing technical issues and all other back-office issues
  • Prepares and collects material, manages Call for Abstracts process: drafts and launches call, set-up of modules in event management software, management of questions from applicants, drafting and sending of response communications to applicants
  • Drafts and sends communications to Programme Committee, logistical organisation of committee meetings, minute-taking
  • Manages, organises the selected speakers in the event management tool, publishes confirmed speakers on website, liaises with Marketing team to provide programme information for promotional brochure, checks and reminds speaker to register for event, liaises with session managers