384 jobs voor technical customer support gevonden

Do you have strong technical skills?Are you adept at utilizing excellent communication skills to assist and support customers?

Are you fluent in German?Do you have technical knowledge?Are you always looking to learn new things?Then you may be the innovative mind we are looking for!

For an international technical company, we are looking for a technical support representative.

In the position of technical support representative you will be the point of contact for both the professional customers as well as private individuals.

Your tasks include:

- Interacting with customers and answering their questions in a timely manner.

- Processing, managing and creating quotes within the ERP system.

- Assisting the customer service team in handling customer complaints.

- Assisting the marketing department by proofreading drafts.

- Developing technical simulations by using specific software products.

- Coordinating the work of other departments.

- Providing support for troubleshooting.

Bedrijfsprofiel:

An international, technical and innovative company is looking for a technical support representative.

Do you have knowledge of electricity and mechanics?Do you have strong administrative and communication skills?Are you customer oriented?Then you might be the technical sales support we are looking for!

• Technical lead for the Vestas site team, act as an interface between the Customer and the Vestas site team and Offshore Technical Support / Offshore Engineering.
• Handling stopped turbines on daily basis in a shift plan, partial working on weekends
• Support Supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive maintenance before generation impacted with a target for improving LPF at site
• Be primary point of contact between Offshore Technical Support / Offshore Engineering and Vestas site team to ensure continuity of discussions.
• Advanced remote troubleshooting
• Support on Technical planning tasks with ERP System (SAP)
• On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues
• Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager.
• Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
• Creating, updating, and maintaining guides (VGAs) for Service Technician
• Providing timely responses and supporting the Service and Construction organizations
• Handling requests in ticketing systems
• Ensuring technical knowledge is shared within the team

• Technical lead for the Vestas site team, act as an interface between the Customer and the Vestas site team and Offshore Technical Support / Offshore Engineering.
• Handling stopped turbines on daily basis in a shift plan, partial working on weekends
• Support Supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive maintenance before generation impacted with a target for improving LPF at site
• Be primary point of contact between Offshore Technical Support / Offshore Engineering and Vestas site team to ensure continuity of discussions.
• Advanced remote troubleshooting
• Support on Technical planning tasks with ERP System (SAP)
• On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues
• Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager.
• Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
• Creating, updating, and maintaining guides (VGAs) for Service Technician
• Providing timely responses and supporting the Service and Construction organizations
• Handling requests in ticketing systems
• Ensuring technical knowledge is shared within the team

We are looking for an experienced Technical Support Person for professional lighting and video systems to further enhance and strengthen our existing team and support our customers worldwide. . Tasks & Responsibilities.

.At Intersoft Electronics, we're at the forefront of engineering excellence, specializing in air traffic control (ATC) and air defence radar solutions.

In this position, you will get to:

Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.

Assist to develop new opportunities and interact with customers primarily to increase sales of an organization's products and/or services.

Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries, quotes, in an efficient and timely manner.

Process and maintain quotes within the ERP/Salesforce operating system.

Assist Customer service team in reviewing customer complaints related to technical matters, addressing customer and escalating if needed.

Assist Marketing department in technical trainings and marketing literature proofreading.

Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and Representatives).

Provide Pre-Design and Design deliverables, coordinate the work of other departments if this work was delegated to another executor.

Manage and create quotes for configured and other MTO products.

Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.

You are fluent in German (written and spoken) and have a good knowledge English

Bedrijfsprofiel:

We¿re looking for people who put their innovation to work to advance our success ¿ and their own.Join

an organization that ensures a more secure world through connecting and protecting our customers

with inventive electrical solutions.

Computacenter Belgium is looking for an Senior IT Support Engineer IntroductionYou will provide technical support at one of our key customer’s sites.The customer is based near Brussels North train station.You will work at a Tech.

We are recruiting for a Technical Educator Lead to join our Education team.This role is field based and will cover Belgium and North France.

About the role …
Acting as a true ambassador and influencer this role will inspire our customers through our education delivery.The role supports all customer channels and is critical to supporting our stores across Belgium and North France and full service sales team to deliver growth in our customer base.The role holder is responsible for working with the design team in providing briefs for content that can be used in delivery of both internal training and customer education.

Key Responsibilities …

• Develop & manage the Technical Educator team in CE to deliver both online & offline education to our customers and internal colleagues ensuring the team execute our education and brand education programme
• Accompany the Technical Educators periodically to ensure standards and education offerings are adhered to.
• Take a lead role in the delivery of events, conducting demonstrations and creative stage work as required.
• Provide educational support to our key customers to increase their confidence in our technical offering, with the specific aim of growing our colour business
• Provide face to face and digital educational to support our product offering and to increase technical awareness and understanding
• Deliver educational support to our full service and stores customers to increase their confidence in our products and increase sales - with the specific aim of growing our colour business in Win Win products in stores
• To work alongside the Education Design Lead and Technical Educator Lead UK to develop and implement a centralised testing panel for relevant hair and electricals products for selected hairdressers to test and feedback in the UK&I & CE markets.
• Responsible for Quality Assuring French translations for the Education Design team.

We are recruiting for a Technical Educator Lead to join our Education team.This role is field based and will cover Belgium and North France.

About the role …
Acting as a true ambassador and influencer this role will inspire our customers through our education delivery.The role supports all customer channels and is critical to supporting our stores across Belgium and North France and full service sales team to deliver growth in our customer base.The role holder is responsible for working with the design team in providing briefs for content that can be used in delivery of both internal training and customer education.

Key Responsibilities …

• Develop & manage the Technical Educator team in CE to deliver both online & offline education to our customers and internal colleagues ensuring the team execute our education and brand education programme
• Accompany the Technical Educators periodically to ensure standards and education offerings are adhered to.
• Take a lead role in the delivery of events, conducting demonstrations and creative stage work as required.
• Provide educational support to our key customers to increase their confidence in our technical offering, with the specific aim of growing our colour business
• Provide face to face and digital educational to support our product offering and to increase technical awareness and understanding
• Deliver educational support to our full service and stores customers to increase their confidence in our products and increase sales - with the specific aim of growing our colour business in Win Win products in stores
• To work alongside the Education Design Lead and Technical Educator Lead UK to develop and implement a centralised testing panel for relevant hair and electricals products for selected hairdressers to test and feedback in the UK&I & CE markets.
• Responsible for Quality Assuring French translations for the Education Design team.

We are currently looking for a highly motivated individual to join our dynamic Parts Department as a Technical Customer Support Coordinator.You'll serve as the crucial link between our esteemed dealers and our headquarters, ensuring smooth communication and comprehensive support..

The Support Engineer at Trust.Builder will play a critical role in ensuring customer satisfaction and retention by providing exceptional technical support and assistance.

What you will do .Join our multidisciplinary foundry support team, the crucial interface between cutting edge chip foundries and our valued customers.

Introduction .Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally.

Main goal:..Servicing customers form quote to invoice.Responding on customer’s questions: telephone / email. Back up for teammembers .Responsibility:Technical.

Technical Support engineers at Crestron are the primary technical resource for our customers and partners.They are responsible for actively guiding our customers through the installation, configuration, and commissioning of their Crestron solutions.

We're the Technical Dealer Support (TDS) team, providing first-line support to our global markets and dealers.Our focus on technical inquiries, remote diagnostics, and connected services ensures top-tier customer service.Join our multicultural team dedicated to communication, customer focus, and collaboration.

Role Overview:

- Act as the primary point of contact between customers and technicians, addressing technical queries in their native language.

- Support technical engineers by gathering, documenting, and conveying essential information for issue resolution.

- Keep customers informed about the status of their cases and assist with translation as needed.

Ideal Candidate:

Passionate about customer service and collaboration.

Strong communication and computer skills.

Meticulous attention to detail.

Fluent in English and German or Finnish, plus another European language.

What We Offer:

Opportunity to work in a global, dynamic organization with skilled colleagues.

Competitive compensation based on experience and performance.

Benefits include extra days off, company restaurant, and health initiatives.

Commitment to continuous training and career development.

Join Us:

If you're passionate about automotive technology, communication, and continual learning, join

Bedrijfsprofiel:

Het bedrijf innoveert al bijna een eeuw lang in transportoplossingen, waaronder trucks, bussen, en motoren, met een focus op efficiëntie, veiligheid, en duurzaamheid.Hun missie is om het leven van mensen te verbeteren door vooruitgang te stimuleren in de transportindustrie.

This company serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions.Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution.

Leading global prepress consumables and solutions provider in the packaging industryJobomschrijvingOur client in Ypres is a leading global prepress consumables and solutions provider in the packaging industry.What will you do?.

What can I do to help our customers be more successful with our product?

That is the mission of our new Technical Project Engineer!

Bloo.Loc is a young High Tech company with headquarters in Hasselt and R&D office in

Leuven, Belgium.We offer smart services based on indoor positioning.Our products

have applications in Logistics, Industry and Smart buildings with customers across the

globe.

Your tasks and responsibilities

• Assist outside sales team in executing and achieving their territory and market business plans.
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Prepare basic take-offs based on plan review and specifications; develop maps and accurate bill of materials.
• Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues.
• Extensive interaction with customers, partners and team via phone and email.
• Travel as needed with outside Sales Team to support presentation and trade show activities.
• Maintain expert level of product knowledge and application.
• Listen, understand and convey customer requirements.
• Travel to project sites to perform start-up, integration, and training services.
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values and financial objectives.
• Maintain professional business relationships with target or assigned accounts.
• Provide status of ongoing projects and future projects.
• Identify and communicate customer's needs and sales opportunities to help future growth.

.After an intensive training period to get a thorough knowledge in the technical specifications of our products and systems, you are responsible for one or more of the following activities, depending on the specific project:...

Delivering customer support, promptly addressing inquiries and feedback, collaborating with sales and technical teams, managing office supplies, and contributing to team business development in Diegem.

Client Details

Our partner, a leading player in the IT sector, particularly in the dynamic field of 'internet of things', is looking to enhance its Sales Team with a new sales support Specialist.If you're passionate about working in IT, here's why you'll thrive in this role.

In this role, you'll embrace expanding responsibilities and cutting-edge technology, propelling your career forward in a thriving environment where company growth offers stability and attractive benefits.

Description

Responsibilities:

• Offer customer support via phone and tickets, ensuring high levels of satisfaction and loyalty.
• Address and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
• Maintain a comprehensive understanding of the products, services, and procedures to provide accurate solutions.
• Collaborate with sales and technical teams to improve the customer experience and resolve complex issues.
• Manage office supplies inventory, ensuring adequate stock levels and organization.
• Participate in shaping and executing office policies and procedures.

Safran Aircraft Engine Services Brussels is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families.

Technical support Onsite agent:. .Description:.The role involves offering technical IT support to our customers, focusing on their IT infrastructure and software.

Our client in Ypres is a leading global prepress consumables and solutions provider in the packaging industry.What will you do?..You provide technical support for printing plate processing equipment by either remote or on site support.

You will strengthen the Technical Support team and together you will assist around.1,500 EMEA.customers in different languages (English combined with another European language).This by.

Your tasks will include:..Managing phone calls and emails: Addressing customer inquiries and involving relevant parties as needed..Collecting information and verifying data accuracy and completeness..