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FORUM JOBS KORTRIJK in HARELBEKE
time Online sinds 5 april 2024 - Vaste jobs

Expert Unified Communications - Zaventem

EDITX in
time Online sinds 16 februari 2024 - Vaste jobs

DSTNY Group is at the forefront of innovation, and our Engineering BE team plays a pivotal role in driving technological excellence. As a Unified Communications Expert, you'll be an integral part of our dynamic team, contributing to the growth and transformation of DSTNY Belgium services.If you're a proactive and tech-savvy individual with a background in Telecom and expertise in Unified Communications, we want you to join us on this exciting journey.

Responsibilities:

  • Incident Management: Scope and prioritize incidents from various teams/departments, applying your technical acumen to resolve issues promptly.Clearly define next steps and ensure necessary actions are taken.
  • Knowledge Enhancement: Update and maintain our knowledgebase, sharing insights and expertise to empower the team and reduce the number of incidents.
  • Collaboration: Work closely with product owners, development teams, and operators to prioritize bug fixes and improve the overall release management process.
  • Technical Support: Provide guidance to QA, Operations, and other teams to support tandem platform interoperability.
  • Training: Conduct training sessions for DSTNY teams, enhancing their technological proficiency to minimize ticket escalation.
  • Vendor Engagement: Foster relationships with vendors, contributing to architecture development and addressing escalated production issues.
  • Process Improvement: Identify and contribute to process improvements within the Engineering BE team, ensuring efficiency and excellence.
  • Collaboration with Product Management: Work closely with the commercial product manager to align technical strategies with business goals.