297 jobs voor customer relations manager gevonden

Robert Half is actief op zoek naar een Customer Relations Medewerker (m/v/x) die klaar is om een verschil te maken.

Onze klant is gevestigd in het Nazareth.

Als Customer Relations Medewerker (m/v/x), worden jouw verantwoordelijkheden:

• Het onderhouden van dagelijkse interacties met ons toegewijde serviceteam en onze gewaardeerde klanten;
• Het actief stimuleren van klantentevredenheid door uitstekende service te verlenen;
• Samenwerken in het bevorderen van onze standing als top-leverancier van aftermarket producten en diensten binnen onze niche markt;
• Schitteren als eerste aanspreekpunt en ambassadeur voor onze klanten;
• Ondersteuning bieden aan onze serviceplanning dienst door het beheren van alle vormen van interne en externe communicatie.

Vivaldis Office zoekt Administratieve bediende- orderbeheer, customer relations.

Klantencontact mag je niet afschrikken.

 

Waar moet je zijn?

• Regio Kasterlee
• Specialisatie: medisch
• Belangrijk: Voltijds werken 39u/week

Wat moet je doen?

• Als spilfiguur EN aanspreekpunt van de klant ben je het eerste aanspreekpunt mbt orders/bestellingen/administratieve of technische vragen
• Algemene administratie: registratie orders/opdrachten/bestellingen + verwerking in digitaal systeem, data input, administratieve afhandeling dossiers mbt brug- kroonwerk, tandtechnieken of prothesen, opvolging orders door de collega's in het labo tot levering, facturatie, routeplanning,
• Klantenservice waarborgen, meedenken aan verbeteringen
• Rechterhand teamleader administratie & Customer Relations Manager

The role focuses on managing customer orders and delivering exceptional service.Key responsibilities include collaborating with Sales, Logistics, and Finance for efficient order fulfilment, resolving issues, and maintaining accurate records.Proactive communication with customers about order status and delays is essential, along with assisting in process improvements.

Client Details

Our client is one of the world's largest companies in the Fast-Moving Consumer Goods sector in Brussels.

Description

• Manage and process customer orders.
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

We're seeking a diligent and professional Junior Customer Service Representative to handle customer service duties in FMCG sector.The successful candidate will be responsible for providing exceptional service to our clients, managing order-to-cash processes and ensuring efficient team collaboration.

Client Details

Our client is a multinational corporation in the FMCG industry, with a robust presence in over a hundred countries.With a workforce of over 18,000 employees, they are committed to delivering quality products to millions of consumers worldwide.

Description

• Manage the end-to-end order-to-cash process in a fast-paced environment.
• Provide exceptional customer service to clients, handling inquiries and resolving issues promptly.
• Collaborate effectively with team members and cross-functional departments.
• Ensure compliance with company procedures and industry regulations.
• Monitor customer accounts and manage credit control activities.
• Contribute to team meetings and continuous improvement initiatives.
• Handle administration related to customer accounts and orders.
• Support the implementation of new customer service strategies and tools.

The text highlights customer service roles such as addressing inquiries, resolving issues, and providing product assistance.It emphasises strong communication, teamwork, and maintaining records.

Client Details

Our client is one of the world's largest companies in the pharmaceutical sector in Brussels.

Description

• Manage and process customer orders for pharmaceutical products.
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

Robert Half is momenteel op zoek naar een Customer Relations Specialist (m/v/x)

Het bedrijf is gevestigd in Brussel en het betreft een 39-uren positie in een professionele en aangename omgeving.

De verantwoordelijkheden van deze functie als Customer Relations Specialist zijn:
* Beantwoorden van klantenvragen via e-mail en telefoon.
* Informatie verwerken in de database.
* Proactieve opvolging geven naar klanten.
* Volledige opvolging van dossiers (A-Z).
* Overzicht bewaren in de grote hoeveelheid dossiers.
* Klantencontacten onderhouden in zowel het Nederlands als het Frans.
* Zorgen voor een uitstekende klanttevredenheid door snelle en efficiënte service.

.The function is required to establish and maintain positive and productive relationships  with stakeholders (authorities), customers and suppliers..

Als Customer Relations Officer ben je verantwoordelijk voor een goede communicatie tussen reeds bestaande klanten maar ook hun werknemers.Dit doe je voornamelijk door:

• Je beheert de volledige vloot van verschillende klanten, van inschrijving tot inlevering.
• Je staat voortdurend in contact met zowel de bestuurders, HR-afdelingen als leveranciers.Je lost hun vragen zo goed als mogelijk op, dit zal voornamelijk telefonisch gebeuren.
• Je zorgt ervoor dat andere afdelingen op de hoogte zijn van problemen en je denkt mee na hoe je deze problemen in de toekomst kunt vermijden.
• Een nauwkeurige vastlegging van activiteiten komen in het systeem komt er ook bij kijken.

As a customer service representative, you will have the following responsibilities:

• Receive and answer customer calls/queries related to customer orders
• Receive and review customer orders
• Process Product orders via ERP system
• Coordinate shipment with logistics department
• Be a single point of customer contact related to customer orders
• Organize return shipments
• Issue credits/debits to customers
• Support finance in resolving payment disputes
• Effective backlog management
• Log/Report/Resolve customer complaints
• Handle the price requests

As a customer service representative, you will have the following responsibilities:

• Receive and answer customer calls/queries related to customer orders
• Receive and review customer orders
• Process Product orders via ERP system
• Coordinate shipment with logistics department
• Be a single point of customer contact related to customer orders
• Organize return shipments
• Issue credits/debits to customers
• Support finance in resolving payment disputes
• Effective backlog management
• Log/Report/Resolve customer complaints
• Handle the price requests

Robert Half is currently recruiting a Finance Project Manager to join a client specialized in power solutions.

With focus on the onshore service business in Belgium, our client us looking for a Finance Project Manager to join the team based in Antwerp.

How You'll Make an Impact:

• Financial Management: Oversee project financials throughout the contract lifecycle, including monthly results reporting, forecasting, and budgeting, ensuring adherence to reporting deadlines;
• Revenue and Invoicing: Manage monthly revenue recognition and contractual invoicing processes;
• Financial Optimization: Collaborate with the Project Manager to optimize financial results while exercising professional care;
• Commercial Management: Handle all commercial and finance-related matters, including accounting, legal, tax, procurement, claims, and guarantees;
• Risk and Opportunity Assessment: Identify, evaluate, and assess risks and opportunities, and implement mitigation strategies;
• Compliance: Ensure compliance with IFRS15, local GAAP, reporting guidelines, and internal controls for audit purposes;
• Customer Relations: Manage customer requirements related to contractual scope and resolve commercial issues;
• Account Management: Oversee the management of accounts receivable and payable.

Heb jij al reeds een eerste werkervaring opgedaan met Ocean Freight?Dan ben jij mogelijks de kandidaat die wij zoeken!

Jou takenpakket is als volgt: 

• Klantenopvolging en administratieve taken uitvoeren.
• Factureren.
• In contact staan met klanten, transporteurs, scheepsagenten,
• Opvolgen van zendingen, vanaf vertrek tot aankomst.
• Opdrachten van laden en lossen geven aan terminals en/of magazijnen.
• Expiditiedossiers volledig opmaken en aannemen.

What will be your next challenge as Internal Account Manager in Brussels?Managing existing customer portfolio (retention, cross-sell & upsell) Touchpoints with potential customers (#outbound calls/day-month – sales campaigns) Establish relationship with the potential new customer Drive the entire sales cycle from ‘awareness' stage until ‘decision' stage (close sale) Prepare and send proposal and closely follow-up Sales funnel management Achieve monthly sales target (#new customers, #business volume, #revenue) Conversion (rate) of sales & marketing generated leads & campaigns Comply with all company related policies, procedures and legal requirement

Bedrijfsinformatie
The company is a well-known player in employee benefits.They are recognized for their good working atmosphere, frequent feedback to their employees, and a training-oriented HR policy.

Je bouwt en onderhoudt duurzame relaties met onze klanten, van KMO's tot multinationals..·.Je onderhoudt telefonisch contact met klanten en zorgt voor een uitstekende klantbeleving..·. Jouw klanten?Een diverse mix van KMO’s tot multinationals.

As Plant Senior Supervisor you will provide strategic operational oversight for all production and operating process for a single plant or multiple plants with moderate complexity.In this role, you will oversee safety, quality, operational effectiveness and financial performance.

• Ensures employee, food and feed safety and environmental compliance program standards and goals are implemented.
• Accountable for all internal and external operating and regulatory procedures on employee, food and feed safety
• including strategic and tactical execution in alignment with corporate environment, health and safety and food safety,
• quality and regulatory functions as well as government regulations.
• Establish and deploy operational priorities for a single plant or multiple plants with moderate complexity.
• Leads strategic and tactical operations and quality management deliverables to ensure customer, product and quality
• standard requirements are met within specifications.
• Leads, directs and controls capital and operating budgets for a single plant or multiple plants with moderate complexity to achieve medium term outlook financial performance objectives set by the business.
• Ensure and hold direct reports accountable for meeting and controlling operating expenses and established targets.
• Oversee the overall operational management and implement operational efficiency improvements which may include
• standardization of plant information manufacturing systems, quality control, safety, production reliability excellence
• and maintenance and operators best practices.
• Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and
• disciplinary actions.

.Assist customer support with queries related to shipping, order updates and urgent delivery requests. ..Process returned diamond from our customers. ..Liaise with suppliers for shipments and forward invoices to the finance department. .

.Work closely with marketing, technical, and support teams to enhance the customer experience..

Your challenge.· You offer support in converting prospects into active users (onboarding new customers)..

.o Analyze, dispatch/coordinate and solve all tickets (incident & MACD), in collaboration with 3rd level teams for all company products/services lines..

Abstract, etc.) Internal use Membership Management Assistance..ull; Coordinate registration & travel archiving (GDPR compliant) .ull; On site registration support with the Customer Care team .

As a Customer Service, you will provide excellent service support.The role requires a proactive individual capable of navigating complex customer queries and providing efficient solutions.

Client Details

The company is an established leader in the Industrial / Manufacturing industry with over 2000 employees.Based in the region of Liège, they specialise in delivering high-quality products and services to a diverse clientele worldwide.

Description

• Respond promptly and professionally to customer enquiries.
• Effectively resolve complaints and issues to ensure customer satisfaction.
• Collaborate with team members to ensure smooth operations.
• Provide detailed product information to customers.
• Identify and escalate priority issues.
• Document all customer interactions and transactions.
• Maintain customer databases by updating account information.
• Follow company policies and procedures to manage customer interactions.

You are responsible for the correct and timely registration and follow up of all repair orders, both in our ERP–system and in a proprietary application, but also in the portals of our customers. .You communicate internally with all departments (after sales, warehousing, project management,.) regarding the execution of different orders..

You ‘ll lead a team of 18 associates, of which three coordinators reporting directly into you.These coordinators are the first point of contact for the other 15 associates within your team.You'll closely collaborate with one other Supervisor at the same location.Together with your team and colleagues, you belong to our department Lab and Production Services, a division of Avantor supporting leading pharmaceutical companies and laboratories all over the world, in Research and Development within the Life Sciences industry.

Team Management:

• Lead & coach your team, providing a strong individual development plan, clear guidance, training, and objectives
• Act as a point of contact for our partner and collaborate with other departments within Avantor as required (Talent Acquisition, HR, Sales, …)
• Meet with relevant internal and external stakeholders to review services and new opportunities
• Manage strategic projects upon internal and external request, for example related to the implementation of digital solutions
• Participate in the recruitment of new talent, collaborating closely with Talent Acquisition and Human Resources
• Continuously develop the performed services through innovation, and support and drive sustainability efforts to meet the client´s targets

Quality Management:

• Review work procedures and manage the qualification of lab equipment
• Plan the periodical maintenance of equipment and welcome Technicians onsite
• Manage validations and deviations

You ‘ll lead a team of 18 associates, of which three coordinators reporting directly into you.These coordinators are the first point of contact for the other 15 associates within your team.You'll closely collaborate with one other Supervisor at the same location.Together with your team and colleagues, you belong to our department Lab and Production Services, a division of Avantor supporting leading pharmaceutical companies and laboratories all over the world, in Research and Development within the Life Sciences industry.

Team Management:

• Lead & coach your team, providing a strong individual development plan, clear guidance, training, and objectives
• Act as a point of contact for our partner and collaborate with other departments within Avantor as required (Talent Acquisition, HR, Sales, …)
• Meet with relevant internal and external stakeholders to review services and new opportunities
• Manage strategic projects upon internal and external request, for example related to the implementation of digital solutions
• Participate in the recruitment of new talent, collaborating closely with Talent Acquisition and Human Resources
• Continuously develop the performed services through innovation, and support and drive sustainability efforts to meet the client´s targets

Quality Management:

• Review work procedures and manage the qualification of lab equipment
• Plan the periodical maintenance of equipment and welcome Technicians onsite
• Manage validations and deviations

BRC, ACS, GMP+/FSA), external sustainability certification audits (incl.BIO/NOP, Fairtrade, Kosher, Halal, UTZ, Rainforest Alliance), inspections of authorities, customer audits and Puratos Group audits (e.g.

Answers inquiries made by travel agencies.Plans route and computes ticket cost, using schedules and computer..

BRC, ACS, GMP+/FSA), external sustainability certification audits (incl.BIO/NOP, Fairtrade, Kosher, Halal, UTZ, Rainforest Alliance), inspections of authorities, customer audits and Puratos Group audits (e.g.

You perform interpretions of the legislation to assess the impact on our products You centralize all packaging knowledge and customer specific packaging requirements.You monitor evolutions.