460 jobs voor customer relations manager gevonden


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Customer Service Manager

time Online sinds 23 september 2023 - Vaste jobs
We are seeking our next Customer Service Manager to join our Warehousing and Distribution management team in Willebroek site.

The Customer Service Manager role is to provide consistent, high quality customer service for Solution Customers, who value long term relationships and buy customized processes and solutions.
This is achieved by creating a work environment conducive for colleagues to deliver the intended customer experience within a country.Maintains focus on voice of customer, employee engagement, staff development and process efficiency and cost.The role reports to the Site Manager.

Key Responsibilities
  • Lead and Manage the Customer Service Supply Chain department to focus on the key Customer Service Drivers
  • Drive understanding of contracts, terms and conditions and charge structures to ensure Damco's interest
  • Proactively drives an Operational Process Excellence (OPEX) mindset within the department and uses all availalble tools to drive the organisation towards ”best in class” performance.
  • Ensures that all Quality standards are met and that processes are adequately documented/adhered to ensuring compliance with the local Quality Management Systems.
  • In conjunction with the relevant Commercial team and the Implementation team, responsible for the implementation of new customers into the relevant Solution Team and for ensuring that proper internal/standard procedures are established and managed through any related hyper-care in conjunction with the Customer Service Office Implementation Managers
  • Monitor, record and report the performance of Solutions Customer Service