7 jobs voor First Line Support gevonden in Heverlee (3001)

Or you perform the first troubleshooting.Together with our engineers, you analyze how to avoid these problems and try to find a sustainable solution.You develop and optimize our OCAP (Out of Control Action Plan) and the ‘first aid’ procedures for hardware or processes when necessary.You capture recurring problems and find structural solutions.

Back up for PSS discussions .Support sales flow.Support internal management reporting.Support compliancy (internal audit, ISO audit,.) related projects.

Establish an excellent working relationship with our legal counsels, patent attorneys, paralegals, and your business contacts.Provide first line legal support to the business by monitoring and filtering incoming legal requests, demonstrating flexibility in (re )assessing priorities in line with business needs and the legal department’s strategy.

You will be a member of the CMP team at imec that is responsible for developing processes that help build devices for imec’s Logic, Memory, Interconnect, Life Sciences.program activities.

After an internal training period, you will be part of the Support Team responsible for the technical support of our international customers.

• You work in shifts from Monday to Friday: 06:00-14:30 and 13:30-22:00.

• You will be responsible for the accurate administrative follow-up of customer inquiries.

• On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.

• You will resolve technical inquiries within the agreed timings and escalate further where needed.

• You are the first point of contact for customers in case of a defect, outage or problem.

• You are a good listener who is able to identify customer needs.You feel comfortable further inquiring a customer to clearly identify the issues.

• If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings.You take ownership of the customer inquiry and strive to come to result-driven solutions.

• You work closely with Camco’s Service technicians.

You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.

Fab Engineering Department (FABENG).Our Fab Engineering team is responsible for various pilot production tools and devices, often first versions, sometimes even prototypes.

While growing in your role, you will work on increasingly challenging repairs and optimizations The FAB Engineering department, consisting of over 150 employees, is a part of the beating heart of our research institute, which is specialized in nano electronics that develops technological solutions for ICT, healthcare, and energy applications..