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Customer Service Representative Cargo & Logistics

START PEOPLE in ZAVENTEM
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Online sinds 3 dec. 2025
Our client in Zaventem specializes in pharmaceutical logistics and is currently looking for a Customer Service Representative to join their team Primary Duties:. Deliver excellent customer service and maintain strong client relationships Act as an expert in import and export regulations Review and approve Dangerous Goods shipments Ensure compliance with client-specific handling procedures Accurately enter all customer expectations into job files Create new shipment orders for international routes and provide NFO (Next Flight Out) service Plan international routings and enter clear, precise shipment handling instructions Utilize available resources to research import/export requirements Advise customers on requirements for importing into foreign countries, including customs procedures, duties and taxes, and estimated time in customs based on shipment value Pre-advise destination offices for commodities requiring special attention, such as those needing import permits, formal entry, or oversized shipments Communicate shipment status updates to customers promptly Assist with customer issues such as delays, missing shipments, and price adjustments, striving for quick resolution Coordinate trucking options and verify shipments in transit This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. You will play a key part in ensuring compliance and smooth operations for time-critical and temperature-sensitive shipments in the healthcare sector