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Product Owner customer integration

STEPSTONE in BRUSSEL
time Online sinds 1 april 2024 - Vaste jobs

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

  • Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
  • Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
  • Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).

Coach the members of the Squad

  • Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
  • Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
  • Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.

Understand customer and market needs.

  • Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
  • Through research, surveys or other techniques compare and track improvements to evolve the user experience
  • Reflect the needs of the customer in the Squad
  • Identify required competencies

Define the Minimum Viable Product (MVP).

  • Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs

Define and manage the backlog of functionalities.

  • Define the backlog of functionalities to be developed.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs
  • Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
  • Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.

Assist the B2B customer.

  • Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
  • Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase

Measure, maintain and manage the user experience

  • Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
  • Collect feedback from customers
  • Use performance indicators to identify areas for improvement and adj.

Product Owner customer integration

STEPSTONE in BRUSSEL
time Online sinds 1 april 2024 - Vaste jobs

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

  • Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
  • Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
  • Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).

Coach the members of the Squad

  • Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
  • Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
  • Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.

Understand customer and market needs.

  • Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
  • Through research, surveys or other techniques compare and track improvements to evolve the user experience
  • Reflect the needs of the customer in the Squad
  • Identify required competencies

Define the Minimum Viable Product (MVP).

  • Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs

Define and manage the backlog of functionalities.

  • Define the backlog of functionalities to be developed.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs
  • Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
  • Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.

Assist the B2B customer.

  • Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
  • Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase

Measure, maintain and manage the user experience

  • Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
  • Collect feedback from customers
  • Use performance indicators to identify areas for improvement and adj.

Product Owner customer centricity

STEPSTONE in BRUSSEL
time Online sinds 3 april 2024 - Vaste jobs

In this role it is your objective to provide the best "user experience" to the B2B and B2C customers who use or want to use our products and services, to ensure the highest possible recruitment and retention rate of those customers, and to ensure high quality customer service by ensuring that their needs and expectations are met and by following up on the services provided.

About the job

Your main duties will include:

  • Define the objectives for customer satisfaction and the resulting customer service strategy.
  • Monitor the various defined KPIs and coordinate with the various internal teams on action plans to achieve the results.
  • Coach a multidisciplinary team / Squad in a functional way.(e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, Service Manager, Solution Manager, 2nd Line expert,)
  • Collaborate and consult with customers to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, platform shipping manager light, etc.)
  • Manage daily operational issues across sales/service channels to ensure quality of service for mail and packages.
  • Support customers during the integration process (on-boarding), whether it is launching a new customer or implementing an additional product/service for an existing customer.
  • Improve & Develop self-service and digital capabilities so that our customers can use our products in a user-friendly and efficient manner.
  • Define and implement clear and efficient processes to resolve customer problems and complaints quickly and satisfactorily

Product Owner customer centricity

STEPSTONE in BRUSSEL
time Online sinds 3 april 2024 - Vaste jobs

In this role it is your objective to provide the best "user experience" to the B2B and B2C customers who use or want to use our products and services, to ensure the highest possible recruitment and retention rate of those customers, and to ensure high quality customer service by ensuring that their needs and expectations are met and by following up on the services provided.

About the job

Your main duties will include:

  • Define the objectives for customer satisfaction and the resulting customer service strategy.
  • Monitor the various defined KPIs and coordinate with the various internal teams on action plans to achieve the results.
  • Coach a multidisciplinary team / Squad in a functional way.(e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, Service Manager, Solution Manager, 2nd Line expert,)
  • Collaborate and consult with customers to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, platform shipping manager light, etc.)
  • Manage daily operational issues across sales/service channels to ensure quality of service for mail and packages.
  • Support customers during the integration process (on-boarding), whether it is launching a new customer or implementing an additional product/service for an existing customer.
  • Improve & Develop self-service and digital capabilities so that our customers can use our products in a user-friendly and efficient manner.
  • Define and implement clear and efficient processes to resolve customer problems and complaints quickly and satisfactorily