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Senior Support Systems Engineer

SIMERA SENSE EUROPE in LEUVEN
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Online sinds 9 jun. 2026
Support successful customer mission outcomes by owning complex technical support and system level integration activities for Simera Sense products, while contributing to the development of a scalable and effective Systems & Mission Support capability Responsibilities:. · Enhance customer satisfaction and retention by resolving technical issues efficiently, reducing repeat problems and support costs, and minimising escalations through strong first‑time resolution · Serve as the primary technical interface for customers, confidently leading complex integration and performance discussions, guiding correct implementation, proactively identifying risks, and owning resolution of high impact technical issues while communicating effectively across diverse technical audiences · Diagnose and resolve cross‑system issues, interpret performance data into actionable insights, and build a deep understanding of Simera product behaviour in real‑world mission environments · Take ownership of technically complex or ambiguous problems, driving them through to resolution even when system level behaviour is not fully understood · Independently manage high‑impact technical issues, escalating with clear analysis when necessary, while owning technical direction and coordinating stakeholders to ensure structured resolution and anomaly investigation · Collaborate closely with engineering, production, and commercial teams to clearly communicate customer challenges and align customer needs with internal capabilities to support effective issue resolution · Improve customer support effectiveness by strengthening support, escalation, and knowledge‑management processes while documenting solutions, lessons learned, and recurring issues to build robust internal documentation and support materials · Provide technical leadership within the team by mentoring junior members, guiding problem solving approaches, and strengthening shared ownership of customer support activities · Embed continuous improvement by capturing and sharing real‑world customer feedback with engineering and product teams to enhance product robustness and deliver better customer outcomes.