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Design researcher / UX strategist

ORDINA BELGIUM in DIEGEM
time Online sinds 9 augustus 2024 - Vaste jobs

 

Ordina is the digital business partner that uses technology and market knowledge to give its customers an edge.We help our customers stay ahead of change through smart digital end-to-end solutions, sustainable software solutions and the design and management of IT landscapes. 

 

Job description:

Your Impact

Together with our multidisciplinary team, from Service Designers tot UX researchers, UX- and UI designers, you will strive for user-friendly and accessible solutions.Design Thinking and User-centred Design are central to the way we work: both during the strategic and conceptual phases and during user research or actual design.

For us, design is not just about creating beautiful interfaces or adding a layer of aesthetics.

For us, design is mainly about solving complex challenges that allow us to make a difference in users' lives.

Where you're going to get started

Bold is the digital experience unit within Ordina, consisting of a talented team of 20 Design experts and 30 high-experienced Developers who together focus on conceiving, developing, implementing and optimizing customer-facing digital touchpoints, all with the aim of making a positive impact on brand and user experiences.

Bonus points 

  • You are familiar with modern design tools such as Sketch, Figma, Adobe XC, Axure, etc. 
  • Next to qualitative research methods, you are also familiar with quantitative techniques 
  • You can guide workshops and user tests in French 

 

 

Functional Analyst Dynamics

TALENCIA CONSULTING in BRUSSEL
time Online sinds 10 oktober 2024 - Zelfstandige activiteit

Role & Responsibilities

As a Functional Analyst specializing in MS Dynamics 365 (HR/CRM), you will play a key role in understanding business needs, designing IT solutions, and supporting the successful delivery of projects.Your responsibilities will include:

  • Requirements Gathering:
    • Engage with stakeholders to understand their needs.
    • Document and prioritize requirements.
    • Provide technical feasibility and complexity assessments to guide decision-making.
  • Solution Design:
    • Work with other IT teams and external partners to recommend IT solutions that meet business needs.
  • Cost-Benefit Analysis:
    • Evaluate the financial implications of proposed solutions to ensure their viability and benefits.
  • Solution Implementation:
    • Translate business requirements into technical specifications.
    • Support the technical team during development.
    • Ensure that the delivered solution meets all requirements through quality assurance practices.
  • Project Management:
    • Oversee IT projects, ensuring they meet defined requirements, are on schedule, and are delivered with the desired outcome.
  • Stakeholder Communication:
    • Serve as the primary communication link between stakeholders and the delivery team(s), ensuring alignment and transparency.
  • Documentation:
    • Create and update functional documentation to support ongoing operations (RUN activities).
  • Training and Support:
    • Provide training and post-implementation support to users on new systems and processes.

 

System Engineer - Active Directory

RECRUITMENT SISTERS in BRUSSEL
time Online sinds 12 september 2024 - Vaste jobs

As an IT engineer you will be is responsible for designing, implementing, and maintaining the hardware and software systems that support our clients IT infrastructure. 

 

This includes tasks such as: 

 

  • Designing and implementing new systems: Working with the IT team to design and implement new hardware and software systems that meet the organization's needs. 
  • Maintaining and troubleshooting existing systems: Monitoring the performance of existing systems, and troubleshooting and fixing issues as they arise. 
  • Managing backups and disaster recovery: Ensuring that the organization's data is backed up regularly, and that there is a plan in place to recover from disasters.
  • Managing security: Implementing and maintaining security measures to protect the organization's IT systems and data. 
  • Managing hardware and software assets: Tracking and managing the organization's hardware and software assets, including licenses and maintenance agreements. 
  • Providing technical support: Assisting users with technical issues and troubleshooting problems. 
  • Keeping up to date with new technologies: Staying up to date with new technologies and best practices in the field, and recommending new systems and technologies to improve the organization's IT infrastructure. 
  • Collaborating with other teams: Working with other teams, such as the networking team or the application development team, to ensure that the organization's IT systems are integrated and working effectively.


     

Service Desk Agent (all genders)

STEFANINI NV in HAREN (BRUSSEL-STAD)
time Online sinds 2 oktober 2024 - Vaste jobs
In this position, as a Service desk agent, your role will be to provide 1 st line support for internal/external users at client's systems operations.It's an opportunity to broaden your knowledge and apply your IT skills in a multicultural environment.The role primarily involves providing software and application support, but it's not limited to this, as it will also require handling various troubleshooting requests.

The Technician will manage customer calls and emails, troubleshoot, document, and resolve IT-related issues within their scope, using solutions from the knowledge base.They must work efficiently and promptly, ensuring that attendance, quality, and customer service metrics are met.

We have two shift options available: Shifts rotation to cover 24/7 (Monday to Sunday) OR 7am-7pm (Monday to Friday).

Key responsibilities Provide 1st Level End-user support for client users including:
  • Support for specific client software and applications (installation, error messages, tweaking)
  • Analyzing support requests sent by the customer by calls, mail, in person and web submit
  • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
  • Examining all problems, evaluating complexity, impact and priority
  • Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's
  • Escalating problems according to procedures; to the client support groups or to the 2nd level
  • Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
  • Assist with defining and documenting knowledge base articles
  • Assist with special project work as needed
  • Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
  • Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)

Service Desk Agent (all genders)

STEFANINI NV in HAREN (BRUSSEL-STAD)
time Online sinds 2 oktober 2024 - Vaste jobs
In this position, as a Service desk agent, your role will be to provide 1 st line support for internal/external users at client's systems operations.It's an opportunity to broaden your knowledge and apply your IT skills in a multicultural environment.The role primarily involves providing software and application support, but it's not limited to this, as it will also require handling various troubleshooting requests.

The Technician will manage customer calls and emails, troubleshoot, document, and resolve IT-related issues within their scope, using solutions from the knowledge base.They must work efficiently and promptly, ensuring that attendance, quality, and customer service metrics are met.

We have two shift options available: Shifts rotation to cover 24/7 (Monday to Sunday) OR 7am-7pm (Monday to Friday).

Key responsibilities Provide 1st Level End-user support for client users including:
  • Support for specific client software and applications (installation, error messages, tweaking)
  • Analyzing support requests sent by the customer by calls, mail, in person and web submit
  • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
  • Examining all problems, evaluating complexity, impact and priority
  • Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's
  • Escalating problems according to procedures; to the client support groups or to the 2nd level
  • Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
  • Assist with defining and documenting knowledge base articles
  • Assist with special project work as needed
  • Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
  • Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)