Functional Analyst Salesforce (Medior)
Location:
Brussels, Belgium
Job Context:
Join the Digital Business Solution (IT) department's Unit 1 - Customer Domain to support customer interaction processes (e.g., counter opening & closing, requests, claims) via phone, Customer Portal, and Whats.App.
We seek a Salesforce Functional Analyst for corrective & evolutive maintenance on existing applications (Salesforce Service Cloud & FSL) and to assist in new projects.You will interact with business representatives, other Functional Analysts, Salesforce Technical Lead, Deployment Coordinator, and Business Process Analysts.Work is Time & Materials-based, with 3 days per week on-site.
Responsibilities:
- Support Salesforce FSL/service cloud solutions (user management, master data)
- Solve incidents and problems on deployed applications
- Define use cases and user stories with business analysts
- Configure and test user stories
- Support Business during User Acceptance Tests
- Manage Sanity checks post-deployment
- Act as Project Manager/Track Lead
Required Skills:
- Problem-Solving: Understand, reproduce, and identify problem origins
- Agile: Experience working in Agile
- Backlog Management: Experience with JIRA
- Functional Analysis: Manage use cases/user stories
- Testing Solutions: Define, execute, and track test cases
- Salesforce Knowledge:
- Object Manager: Fields setup, page layout, validation rules
- FSL Objects: Service appointment, WO, Timesheet (plus)
- Platform Configuration: Objects, validation rules, flows
- User Administration: Users, profiles, permissions, groups, queues
Soft Skills:
- Communication: Adaptable communication skills
- Solution-Oriented: Quick workaround identification
- Service Orientation: Availability and business-oriented
- Resourceful: Innovative and technology-driven
Certifications:
- Salesforce Administrator
- Salesforce AI Associate
- Salesforce Service Cloud (Must have)
- Project Management (Prince2, PMI, PMBOK.)
- Salesforce Experience Cloud
Experience:
- Solution Design
- Salesforce (4 years)
- Flow configuration
- Test management
- Agile
Language Skills:
- Fluency in French or Dutch
- Fluency in English