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Functional Analyst Dynamics

TALENCIA CONSULTING in BRUSSEL
time Online sinds 10 oktober 2024 - Zelfstandige activiteit

Role & Responsibilities

As a Functional Analyst specializing in MS Dynamics 365 (HR/CRM), you will play a key role in understanding business needs, designing IT solutions, and supporting the successful delivery of projects.Your responsibilities will include:

  • Requirements Gathering:
    • Engage with stakeholders to understand their needs.
    • Document and prioritize requirements.
    • Provide technical feasibility and complexity assessments to guide decision-making.
  • Solution Design:
    • Work with other IT teams and external partners to recommend IT solutions that meet business needs.
  • Cost-Benefit Analysis:
    • Evaluate the financial implications of proposed solutions to ensure their viability and benefits.
  • Solution Implementation:
    • Translate business requirements into technical specifications.
    • Support the technical team during development.
    • Ensure that the delivered solution meets all requirements through quality assurance practices.
  • Project Management:
    • Oversee IT projects, ensuring they meet defined requirements, are on schedule, and are delivered with the desired outcome.
  • Stakeholder Communication:
    • Serve as the primary communication link between stakeholders and the delivery team(s), ensuring alignment and transparency.
  • Documentation:
    • Create and update functional documentation to support ongoing operations (RUN activities).
  • Training and Support:
    • Provide training and post-implementation support to users on new systems and processes.

 

Digital Analyst

CRONOS in KONTICH
time Online sinds 14 februari 2024 - Vaste jobs

As a Digital Analyst, you'll wear multiple hats, blending functional and technical expertise.You'll collaborate closely with the development team to gather requirements, map processes, design intelligent solutions, and develop analysis artifacts.You will also help to gather, transform, and compile data for effective decision-making, while providing progress updates to senior management.


  • Location: Main office in Kontich (BE), hubs in Ghent (BE) & Woerden (NL)

 

What you'll do

  • Gather requirements and insights through workshops, interviews, and analysis.
  • Map processes in BPMN and recommend improvements together with our strategist.
  • Design intelligent solutions together with the development team.
  • Design, develop and maintain artifacts focused on analysis of requirements, metrics, and reporting dashboards.
  • Consult, develop and implement metrics, automated reporting and process solutions, and process improvements to meet business needs.
  • Retrieve, aggregate and compile data from multiple sources into an actionable format to enable effective decision-making.
  • Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.

 

What you're good at

  • You are quick on your feet: you dive into documents and become an expert in the client's business in no time.
  • You have a notion of best practices around software development project methodologies: Agile, Scrum, waterfall, iterative, and others.
  • You have experience with analyzing IT technical activities, mapping out processes, and facilitating workshops and interviews.
  • You have a solid foundational knowledge of IT infrastructure components.
  • You have excellent communication skills: you can effortlessly explain technical concepts to non-technical stakeholders.
  • You are fluent in Dutch and/or English.Proficiency in French is a big plus.

This could be you

  • "As a Digital Analyst, I'm all about helping clients boost their efficiency and creativity through automation and innovation."


Business Analyst Salesforce - Energy Sector

COMPUTER FUTURES in BRUSSEL
time Online sinds 29 oktober 2024 - Vaste jobs



Functional Analyst Salesforce (Medior)



Location:

Brussels, Belgium



Job Context:

Join the Digital Business Solution (IT) department's Unit 1 - Customer Domain to support customer interaction processes (e.g., counter opening & closing, requests, claims) via phone, Customer Portal, and Whats.App.

We seek a Salesforce Functional Analyst for corrective & evolutive maintenance on existing applications (Salesforce Service Cloud & FSL) and to assist in new projects.You will interact with business representatives, other Functional Analysts, Salesforce Technical Lead, Deployment Coordinator, and Business Process Analysts.Work is Time & Materials-based, with 3 days per week on-site.



Responsibilities:

  • Support Salesforce FSL/service cloud solutions (user management, master data)
  • Solve incidents and problems on deployed applications
  • Define use cases and user stories with business analysts
  • Configure and test user stories
  • Support Business during User Acceptance Tests
  • Manage Sanity checks post-deployment
  • Act as Project Manager/Track Lead


Required Skills:

  • Problem-Solving: Understand, reproduce, and identify problem origins
  • Agile: Experience working in Agile
  • Backlog Management: Experience with JIRA
  • Functional Analysis: Manage use cases/user stories
  • Testing Solutions: Define, execute, and track test cases
  • Salesforce Knowledge:
    • Object Manager: Fields setup, page layout, validation rules
    • FSL Objects: Service appointment, WO, Timesheet (plus)
    • Platform Configuration: Objects, validation rules, flows
    • User Administration: Users, profiles, permissions, groups, queues


Soft Skills:

  • Communication: Adaptable communication skills
  • Solution-Oriented: Quick workaround identification
  • Service Orientation: Availability and business-oriented
  • Resourceful: Innovative and technology-driven


Certifications:

  • Salesforce Administrator
  • Salesforce AI Associate
  • Salesforce Service Cloud (Must have)
  • Project Management (Prince2, PMI, PMBOK.)
  • Salesforce Experience Cloud


Experience:

  • Solution Design
  • Salesforce (4 years)
  • Flow configuration
  • Test management
  • Agile


Language Skills:

  • Fluency in French or Dutch
  • Fluency in English

Freelance Digital Business Analyst

TALENCIA CONSULTING in BRUSSEL
time Online sinds 9 augustus 2024 - Zelfstandige activiteit

Talen.Cia consulting is currently looking for a Digital Business Analyst for a renowned client based in Brussels.

Please note that this position has 60% of working on new functionalities and 40% of application support.

Tasks:

  • Compile business requirements, both functional and non-functional, for digital applications.
  • Determine and suggest ways to improve the business while using Agile/Scrum methodology
  • Conduct a functional examination of these specifications across the various application components.
  • Analysis of gaps.
  • Write User Stories or requirements based on the analysis; these will serve as the foundation for further grooming and refinement sessions.
  • Support the creation and implementation of test cases.
  • Assure accurate and thorough request and analysis documentation.
  • Ensure that the decisions made have business support.
  • Communication with senior IT technical designers, product owners, project managers, and IT architects.
  • Ensure that the prerequisites (designs, acceptance criteria, etc.) are delivered on schedule in order to ensure a successful sprint delivery.
  • Question the time and financial estimates that the implementation partners have provided.
  • Attend to user requirements, action items, meeting minutes, and project deliverables.
  • Make sure that we work well together with our outside partners for digital application development.

     

Application Support (40%):

  • Guarantee and enhance the stability of the applications by spearheading and monitoring pertinent measures to achieve stability enhancements, such as consistent communication with technical teams (security, architecture, infrastructure, etc.), tracking issues, and conducting root cause analysis.
  • To serve as the primary point of contact for all ongoing requests for assistance and to coordinate with the relevant teams.Work closely in tandem
  • Business User/Owner Application Support: For assigned apps, provide the fundamental analysis necessary to enable second and third tier application support.
  • Support the resolution of functional and technical problems in accordance with a specified severity and prioritization strategy.
  • Keep an eye on the production data integration procedures to make sure the necessary availability.
  • Upkeep of the knowledge repository.
  • During implementations, some flexibility in working hours is necessary.