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Private Banking - Client Support Assistant

HOUSE OF RECRUITMENT SOLUTIONS BV in BRUSSEL
time Online sinds 4 december 2023 - Tijdelijke jobs

Our client is a famous company working in the bank sector

 


Jobomschrijving

We are looking for a Client Support Assistant to temporary support the Private Bankers and Investment Managers in the day-to-day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support.The role will sit in a centralized team reporting to a local manager.
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You handle general inquiries from clients and assist Private Bankers in all aspects of client services to ensure clients' needs are met and ensuring a high level of client satisfaction, therefore contributing to client retention
You take ownership of all administrative aspects of a client relationship, including account opening and closing, valuations and other client related documentation, operational account problems.You coordinate marketing events invitations to support Private Bankers Confidential
You assist in the account opening and closing process, ensuring that the proper documentation is obtained in line with AML requirements
You take and execute clients' orders, including but not limited to money market, securities and FX spot transactions; check appropriateness/suitability where required
You process and follow-up to completion of all client payment instructions in a professional and timely manner relating to both internal and external requests; including call backs, signature verification, balance checks, instruction input and record keeping; critically assessing the transaction behavior and keeping the RM informed for AML purposes
You uphold regulatory and compliance policies / procedures to mitigate risks; ensure that the Bank is protected, including ensure stipulated regulatory requirements needed to perform this role are met (such as CPT requirement, attending anti-money laundering training, etc.)
You develop good understanding of the governing regulatory framework, including but not limited to applicable confidentiality/secrecy/data protection regulations and cross border rules where relevant
You foster strong working relationships with other key departments in the bank
You act within professional, legal and ethical boundaries and guidelines, observing all internal and external compliance regulations and code of ethics and conduct, flagging and managing reputational risks and conflicts issues

Bid & Contract Officer - Mont-Saint-Guibert (M/F/X)

PAGE PERSONNEL in MONT-SAINT-GUIBERT
time Online sinds 6 november 2023 - Tijdelijke jobs

You will be part of a matrix organization involving the business units, executive, sales and legal teams.

Client Details

Our client is a well-known company located in Mont-Saint-Guibert.

Description

  • Acted as the primary point of contact for clients, ensuring smooth communication and addressing inquiries promptly.
  • Cultivated and nurtured positive relationships with clients through effective engagement and responsiveness.
  • Provided comprehensive support to clients during the contract-signing process, ensuring a seamless and efficient experience.
  • Assisted clients in navigating government/regional grant applications and processes.
  • Collaborated with internal teams to ensure client needs and expectations were met.
  • Proactively identified opportunities for enhancing client satisfaction and loyalty through NPS campaigns.
  • Coordinated and facilitated the bid management process, ensuring timely and accurate responses to RFPs and RFIs.
  • Ensured compliance with legal and administrative requirements in all bid submissions.
  • Collaborated with internal teams to gather necessary information for bid submissions.
  • Streamlined communication and documentation throughout the bid life-cycle.
  • Optimized bidding methodologies and internal processes for improved efficiency and effectiveness.
  • Maintained client references up to date to enhance the credibility of bid submissions.
  • Provided comprehensive support to the sales team in achieving revenue goals.
  • Assisted in the preparation of proposals, sales presentations, collateral, and other materials.
  • Conducted market research to identify prospects and contributed to refining targeting strategies.
  • Managed and followed up on inbound leads in the CRM system to nurture and convert prospects.

French / English Speaking Office Administrator

PAGE PERSONNEL in BRUSSEL
time Online sinds 27 oktober 2023 - Vaste jobs

This position is responsible for the smooth and efficient running of the office, supporting its day-to-day administrative needs including finance, HR, technology and other office administration tasks.

Client Details

My client is a premier provider of global leadership advisory and on-demand talent solutions located on Avenue Louise.

Description

Office/ Facilities Management

  • Manage Brussels OA inbox.
  • Reception phone pick-up in parallel with EAs.Welcome visitors (room preparation, coffee…) in parallel with EAs.
  • Provide general office assistance working as part of a team, help others when necessary.
  • Organize catering for lunches for office, client meetings, internal events, and order groceries.
  • Regularly inform PIC of local office issues and provide proactive support for their solution where possible.
  • Coordinate and manage local subscriptions, magazines and databases working with the European Marketing Team and the Information group within IT where relevant.
  • Be the point of contact for Building Owner and Reception.
  • Act as the Firm's representative in regard to Safety in the workplace including the coordination of local training requirements for medical first aid and fire prevention and evacuation.
  • Oversee service delivery levels of outside vendors and be first contact point for employees for office environmental needs (i.e., heating, cleaning, lighting, kitchen supplies, flowers, coffee machine, business cards, etc.) working with the Supplier Management Team.
  • Monitor and recommend office maintenance needs such as furniture updating, painting or carpet repairs.
  • In collaboration with HRBP, manage the car fleet with local suppliers.
  • Take responsibility for office security including coordination with security companies and management of security badges.
  • Coordinate and facilitate office moves and expansions with IT and other Corporate departments.

Business/Operations

  • Act as a local Coordinator and contact with the GBS team for: client invoicing, expenses, supplier payments.
  • Review Accounts Payable Invoices from the different portals.
  • Act as a local Coordinator for queries from Global Accounts Payable.

Human Resources

  • May support recruitment process for EA and administrative support for the office.
  • Take responsibility for preparation of monthly payroll information.
  • In collaboration with the HRBP and local broker, overview the local benefit schemes and local insurance.
  • Coordinate on-boarding schedules of all newcomers.
  • Supervise the provision of time and attendance records, holiday information and details such as vacation, sickness and overtime forms.
  • Maintain local joiners and leavers information.
  • Ensure adherence to local and corporate policies and procedures, maintaining records and information for local regulatory requirements - for example data protection documentation and employment information.

Information Technology

  • Coordinate with the Corporate teams, procurement and IT departments as appropriate for office needs such as stationery, IT hardware requests and general supplies.
  • Responsible for IT Material Inventory.
  • Ensure that the set-up is prepared for all new joiners (phone, IT.).
  • Manage the contract for business mobiles phones and order if necessary.Update phone list for the office.

Other

  • Assist with the completion of additional tasks as required.