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Project Manager Data & Analytics

YPTO in
time Online sinds 13 maart 2024 - Vaste jobs

At SNCB/NMBS we want to become data-driven.We strive to make data a shared asset giving all stakeholders a common view of the company.We provide users with the tools they need to analyse and explore data, and generate insights that improve customer satisfaction and operational efficiency.

As Project Manager within our Data & Analytics team, you play an instrumental role in the realization of this vision by managing a number of projects related to the delivery of our data & analytics platforms, data assets and data products.

 

Key responsabilities:

  • Lead project delivery from beginning to end;
  • Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders;
  • Develop full-scale project plans and associated communications documents following the company’s standard;
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary as per defined process;
  • Ensure that project meets its deliverables in agreed schedule, as per the scope, within stipulated budget and as per the quality standards;
  • Effectively communicate project expectations to team lead and stakeholders in a timely and clear fashion;
  • Ensure project or service scope and deliverables are defined and agreed with all relevant parties;
  • Liaise with business and IT Teams on an ongoing basis;
  • Diagnose and evaluate potential risks and issues throughout the project and execute appropriate plans to mitigate them.Reports regularly to the Team Lead and Stakeholders with regard to risks

Customer Care Advisor

RANDSTAD in OOSTAKKER
time Online sinds 22 april 2024 - Vaste jobs
Ready to drive financial excellence and customer satisfaction?

Your tasks:

Deliver on the VAS KPIs on Cash flow and Accounts Receivable by ensuring that invoices are paid in time.

Liaise with dealers to secure corrections to invoice errors.

Represent the Finance Team in the monthly market meetings, taking ownership of invoice quality, outstanding invoices etc.

Own the full process of a customer/dealer query, from the moment we receive it until it is fully resolved:

Investigate what happened and liaise between all relevant parties.

Drive the conversation forwards to resolve the problem in a timely manner.

Conclude the query, assigning responsibility and securing any financial resolutions.

Contribute to Volvo's continuous improvement by sharing relevant feedback within VAS, to the markets and other stakeholders to improve future performance.

Bedrijfsprofiel:

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the process from the moment they call us until the final invoice is paid.Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home.Our diversity makes us stronger and we speak 21 different languages in order to support all of our customers.

IT Field Engineer

COMPUTACENTER BELGIUM in
time Online sinds 22 februari 2024 - Vaste jobs

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.
 
Our motto is “Small enough to CARE, big enough to COPE”.
 
With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 20.000 colleagues.
Most people who join us, stay with us.They are proud of our reputation and our values as we learn, earn and have fun.This is how we deliver great service to our customers, year after year.

 

Life on the team

Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software experience and great soft skills?

If so, then we would like to discuss your next career move!

We have an opportunity for an IT Field Engineer to join our dynamic Technical Resource Group team and work for one of our key customers in the region of Mons – Charleroi.

 

What You'll Do

Working as part of a dynamic team you will provide onsite support.

Some of the daily activities are:

  • Providing onsite (at different customers sites) and remote support in the region of Mons.Charleroi
  • Handling incidents and service requests for various business units, shops and warehouses 
  • Executing different IMAC’s (Install, Moves, ADDs, changes …) 
  • Carrying out extensive troubleshooting and problem solving 
  • Support of client specific hardware (printers, hand scanners, meeting rooms,) 
  • Provide support for integration projects 
  • Providing after hours support (standby), in most cases by phone/remote support
  • Logging of incident calls
  • Participation in Techbar support
  • On call:
    • Standard throughout the year: ±1 week per 4-5 weeks from 6:00am-8:00am and 5:00pm-8:00pm (compensated)
    • During July – August: 24/7 (compensated)