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Senior Technology Support Analyst

MICHAEL PAGE in BRUSSEL
time Online sinds 6 juni 2024 - Vaste jobs

As a Senior Technology Support Analyst, you will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems.

Essential functions:

  • Responds to local helpline, support tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
  • Provides application support for both local installations and Citrix-based applications.
  • Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and wifi devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
  • Provides assistance and advice on technology allowance purchases for attorneys.
  • Provides support, troubleshooting and repair for laptops and desktops.
  • Assists with remote site access.
  • Maintains and documents data room and closets and troubleshoots networking issues with the Technology Manager/Supervisor.
  • Helps to maintain Firm policies and procedures in relation to computer technology.
  • Establishes and maintains effective working relationships with clients, attorneys and staff.
  • Negotiates contracts with local vendors with the Regional Technology Manager for local contracts.
  • Works with other departments for all areas requiring coordination with the technology department.
  • Provides oversight and guidance to Technology Support Analysts.
  • Provides basic induction training on technology systems, mobile device usage and basic software usage.
  • Provides software training based upon modules created by the global training department.
  • Provides a consistent and high level of customer service.
  • Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.

Senior Technology Support Analyst

MICHAEL PAGE in BRUSSEL
time Online sinds 6 juni 2024 - Vaste jobs

As a Senior Technology Support Analyst, you will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems.

Essential functions:

  • Responds to local helpline, support tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
  • Provides application support for both local installations and Citrix-based applications.
  • Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and wifi devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
  • Provides assistance and advice on technology allowance purchases for attorneys.
  • Provides support, troubleshooting and repair for laptops and desktops.
  • Assists with remote site access.
  • Maintains and documents data room and closets and troubleshoots networking issues with the Technology Manager/Supervisor.
  • Helps to maintain Firm policies and procedures in relation to computer technology.
  • Establishes and maintains effective working relationships with clients, attorneys and staff.
  • Negotiates contracts with local vendors with the Regional Technology Manager for local contracts.
  • Works with other departments for all areas requiring coordination with the technology department.
  • Provides oversight and guidance to Technology Support Analysts.
  • Provides basic induction training on technology systems, mobile device usage and basic software usage.
  • Provides software training based upon modules created by the global training department.
  • Provides a consistent and high level of customer service.
  • Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.

Application Support (Technical Analyst)

HAYS ANTWERPEN in ANTWERPEN
time Online sinds 17 juni 2024 - Vaste jobs

Zwijndrecht | support + software testen | Buitenlandse reizen | NL -ENG | Internationaal bedrijf | Fulltime


Jouw nieuwe werkgever

Voor een van zijn goede klanten, een internationale speler binnen petrochemie, kijkt Hays Antwerpen dringend uit naar een Technical analyst om het IT-team te vervoegen.Het gaat om een fulltime positie met vast contract.



Jouw nieuwe functie

  • Je staat in voor het verlenen van externe support aan klanten op de bedrijfseigen applicatie.
  • Je bent verantwoordelijk voor het opzetten van de software en hardware oplossingen vanop afstand of bij de klant op locatie.
  • Je werkt nauw samen met het development team om de huidige software te configureren, testen en verbeteren.
  • Je bent bereid om te reizen in het kader van je functie.Hieronder vallen binnenlandse en internationale reizen naar bestaande klantlocaties, potentiële nieuwe opportuniteiten en het externe kantoor in de VS.
  • Je voert on site implementaties en ondersteuning uit van de automatiseringssystemen en hardware apparaten.
  • Je voert testen uit van de software en de wijzigingen na oplevering vanuit de ontwikkelafdeling.
  • Je staat open om interne en externe trainingen te geven over de automatiseringssystemen.
  • Je staat in voor de duplicatie van interne problemen en verzorgt de documentatie hiervan voor het software ontwikkelteam in Orlando en de kantoren in Antwerpen.
  • Je overlegt met het team om technisch advies te geven om problemen op te lossen.
  • Kortom, je bent het spilfiguur en je leidt alles in goede banen!