This role offers a unique opportunity to work with cutting-edge Mass Spectrometer technology, build lasting customer relationships, and contribute to the professional image of a company with a rich history of innovation and a commitment to employee development.
Job description
As a Customer Support Engineer, you will be an integral part of the Customer Service team, specializing in technical support for our Mass Spectrometer portfolio and dedicated accessories in the field of Clinical Diagnostic and Life Science.
Responsibilities
- Becoming familiar with specific instruments to provide support to customers and field-based staff.
- Collaborating with customers and colleagues to diagnose instrument issues and provide effective solutions or identify follow-up requirements.
- Offering technical support and assistance to customers and colleagues through direct interactions or remote diagnosis.
- Accurate reporting and timely submission of data into our CRM system.
- Conducting necessary procedures to validate systems to certifiable standards.
- Providing technical input to the sales team in non-routine sales cases.
- Assisting the Application team with instrument validation and testing.
- Covering all products manufactured or represented by the Company, with potential specialization in specific products or technologies.
- Maintaining accurate records and submitting documentation promptly.
