180 jobs voor customer engagement manager gevonden

Data Driven Decision Making: Use player data to analyze behavior, measure impact, and optimize engagement strategies..Performance analysis though KPIs.

Recruit, retain, and inspire top talent, fostering an engaging and dynamic work environment...Collaborate with Sales, Finance, Marketing, Legal, and R&D to ensure seamless delivery of high quality solutions...

Account Managers will hold responsibility for growing revenue in existing Colt accounts and winning new business and logos within a respective region while minimizing churn and detecting opportunities for cross sell/up sell.What You Will Do New sales/Cross sell into existing customer base and/or new logo prospects where appropriate to the module. Develop the customer contact strategy and appropriate Colt alignment to manage and develop the relationship with existing customers and/or prospects.Identifies and understands customers business outcomes Works with colleagues across Colt to develop solutions that address and support the customers stated outcomes Defines and executes a compelling win strategy for each opportunity Work in partnership with customer success counterpart (field or desk based) to develop overall customer relationship to protect and grow Colt revenues Achieve/overachieve personal sales bookings targets selling Colt solutions & products to a defined base of existing customers or new logo prospects. Can manage a virtual sales team to sell Colt products and solutions Define and execute a compelling win strategy for each opportunity Accurate forecasting and pipeline management Apply and coach team members on Account development plans Able to leverage data insights and client understanding to prioritise sales activity across customer or prospect modules.

JOUW TAKEN EN VERANTWOORDELIJKHEDEN.Als Customer engagement coördinator begeleid je sales en marketing in contentintegratie en in (externe) marketingcommunicatie..Als customer engagement analyst own brand heb je de volgende verantwoordelijkheden:..

Account Managers will hold responsibility for growing revenue in existing Colt accounts and winning new business and logos within a respective region while minimizing churn and detecting opportunities for cross sell/up sell.What You Will Do New sales/Cross sell into existing customer base and/or new logo prospects where appropriate to the module. Develop the customer contact strategy and appropriate Colt alignment to manage and develop the relationship with existing customers and/or prospects.Identifies and understands customers business outcomes Works with colleagues across Colt to develop solutions that address and support the customers stated outcomes Defines and executes a compelling win strategy for each opportunity Work in partnership with customer success counterpart (field or desk based) to develop overall customer relationship to protect and grow Colt revenues Achieve/overachieve personal sales bookings targets selling Colt solutions & products to a defined base of existing customers or new logo prospects. Can manage a virtual sales team to sell Colt products and solutions Define and execute a compelling win strategy for each opportunity Accurate forecasting and pipeline management Apply and coach team members on Account development plans Able to leverage data insights and client understanding to prioritise sales activity across customer or prospect modules.

Als Teamleader Customer Service vorm je de schakel tussen klanten, management, operations en veiligheid..Jouw takenpakket ziet er als volgt uit:.Accountmanagement;.People management is heel belangrijk, je gaat in gesprek met jouw team

Deliver perfect execution of Category Projects across customers, such as Restore value, Big bets, relaunches, innovations and activations..Be the category expert for key customers by objective advice, deep dives and quarterly reviews (category and promo)..

This involves advising and supporting our customers, as well as coordinating all customer service activities between the customer, specialist departments in Belgium, and those at our head office in Germany.Tasks:+ Act as the first point of contact for all customer inquiries post a successful SAT (Site Acceptance Test), involving relevant departments at the site and head office.+ Engage in active service sales and lifecycle consultancy, including follow up on quotations.+ Capture and communicate customer and market requirements to Service Product Management.

Om deze uitdaging succesvol aan te gaan, beschik je over sterke managementvaardigheden, uitstekende communicatie en een flinke dosis lef!.

Een elektrische wagen met laadpas of een mobiliteitsbudget, maaltijdcheques, ecocheques, een interessante groeps en hospitalisatieverzekering, een gsm abonnement, een forfaitaire onkostenvergoeding, een...

Oversee the day to day operations of the company's branded websites, ensuring optimal performance, security, and user experience .Guide a team of IT professionals responsible for website development, maintenance, and support .

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• The will to learn & improve, qualitative and Results driven
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English
• 7-10 years in project or Service delivery experience is required.
• ITIL V4 certification is a big plus.

All round administratieve ondersteuning .Opvolgen van klanten  .BedrijfJobmatch zoekt een Customer Service medewerker voor de dienst na verkoop bij een snelgroeiend bedrijf in de medische sector! .

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

Check, register, confirms customers' orders, encode order with shipment date and liaise with contracted haulier to organize shipment while communicating with customer and make all the adjustments necessary until the booking and closing of orders,.Manage consignment if inventory tracking / VMI and reconcile inventory monthly.

They are now seeking a dynamic General Manager to lead their operations and drive growth in a competitive market..JobomschrijvingAs the General Manager, you will: Lead the overall operations of the oil distribution and retail network, ensuring efficiency in logistics, supply chain, and customer service across all stations Develop and implement strategies to maximize sales and profitability in line with company goals Manage and mentor a diverse team, fostering a culture of performance, safety, and customer focus Collaborate with key stakeholders to identify new business opportunities and expand the company's market presence Oversee financial management, including budgeting, forecasting, and cost control Ensure the highest levels of health, safety, and environmental standards are maintained across all operations.

Develop and implement digital marketing campaigns across channels such as social media, email, SEO, and SEM Collaborate with the UX/UI team to create user centric communications Manage the performance of digital marketing campaigns, making data driven optimizations to enhance effectiveness Stay updated with the latest digital trends, using innovative strategies to maximize brand reach and customer engagement Ensure proper campaign tagging to facilitate tracking and reporting, with a focus on key performance indicators (KPIs)

He/she will do so being supported by a trainee and in line with the strategy and prioritized roadmap defined by the IT System Owner.  Responsibilities.    Drive digital transformation projects focusing on omnichannel HCP's and patients personalized experience (e.g.websites mostly but also closely to remote engagement, campaigns, email marketing, pull strategy, etc.) that will enable a better customer experience & engagement     Your goal will be to partner with the brand teams in order to create the right customer journey in a personalized manner    Oversee the day to day operations of the company's branded websites, ensuring optimal performance, security, and user experience     Guide a team of IT professionals responsible for website development, maintenance, and support     Ensure proper information (through discussion and analysis) is provided to the development team to ensure the right understanding of the requirements and successful delivery     Collaborate with cross functional teams to update and maintain website features & content, reflecting the latest developments in the pharmaceutical industry     Implement robust features, analytics and monitoring tools to track website performance, user engagement, and other key metrics     Partner with IT stakeholders (Architecture, Digital factory, Support,) at all steps of the project lifecycle to ensure consistency in tools and standards, smooth set up of solutions and appropriate transition to support and operations     Partner with business stakeholders (Commercial teams, Operations teams, Patient team.) in various regions to identify areas of improvement and innovation in the Web, CRM & Omnichannel area (new initiatives or improvement of current solutions)   EDUCATION & QUALIFICATION Bachelor's Degree   Requirements.   Strong knowledge of web technologies, content management systems, and digital marketing practices     IT project management experience able to manage complex project end to end     Experience in managing planning, governance, requirements, UAT, integrations, deployments, etc Aware on foundational of security, configuration, infrastructure concepts, AI, reporting and data structures     Able to lead & guide a development team     Experience in functional analysis and working with business stakeholder to translate their business requirements to technical solutions.

As a Customer Service Advisor in the team, you will be essential in strengthening the connection between the company and the German-speaking clients.Here's what your role will involve:
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.

Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Manufacturing

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.
• Act and become the customers’ trusted technologic advisor. 

Financial risk.according to the current escalation processes..o Manage equipment monitoring and ensure customer systems availability...

Als meewerkend Teamleader stuur je een klein team aan van 3 customer service medewerkers die in twee ploegen (vroeg/laat) werken.Je takenpakket ziet er als volgt uit:.

Scheduling and confirming appointments, and maintaining event calendars..Entering customer data and sending correspondence..Provide administrative support across the organization..Welcome guests and greet visitors..

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Finance & Insurances domain

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.

• Act and become the customers’ trusted technologic advisor. 

   

Act as the point of contact and handle customers’ individual needs.Generate new business using existing and potential customer networks.Set and track sales account targets, aligned with company objectives.Monitor sales metrics (e.g.

Good organizational skills...Convincing communicator. Receive leads, initiate contact and qualify the potential clients..

.Business improvement:..Guard the customer service “order to cash” process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition..