Customer Service Representative English
ACTIEF NV
in
ZAVENTEM
Online sinds
31 augustus 2023
-
Vaste jobs
You will directly interact with Customers, Sales Managers and other key functional teams e.g. Product Planning, Logistics Operations, Site Loading Teams...As Customer Service Representative your tasks will be:• Assist in order fulfillment activities such as taking orders, updating pricing information, determining appropriate shipping methods, routes and rates, country & customer order requirements based on reliable, validated PO/Proforma Invoice/Contract info• Pro-actively respond to customer queries, for example order status, order amendments, resolving problems with potential customer impact, for example credit blocks, delivery issues, thereby ensuring a high level of customer service.• You liaise with Sales and Local Planning to determine acceptability of terms and conditions;• You ensure that all movements from the Production or Storage Sites are made with correct documentation and declarations, particularly for hazardous goods;• You liaise with Freight Forwarding Company and Tank Operators to ensure effective and efficient despatch and freight forwarding on an operational basis;• You ensure KPI data such as customer complaints, non-conformances;• You provide input and advice on related processes in projects and meetings as required;