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Technical Educator Lead

STEPSTONE in GENT
time Online sinds 13 april 2024 - Vaste jobs
We are recruiting for a Technical Educator Lead to join our Education team.This role is field based and will cover Belgium and North France.

About the role …
Acting as a true ambassador and influencer this role will inspire our customers through our education delivery.The role supports all customer channels and is critical to supporting our stores across Belgium and North France and full service sales team to deliver growth in our customer base.The role holder is responsible for working with the design team in providing briefs for content that can be used in delivery of both internal training and customer education.

Key Responsibilities …
  • Develop & manage the Technical Educator team in CE to deliver both online & offline education to our customers and internal colleagues ensuring the team execute our education and brand education programme
  • Accompany the Technical Educators periodically to ensure standards and education offerings are adhered to.
  • Take a lead role in the delivery of events, conducting demonstrations and creative stage work as required.
  • Provide educational support to our key customers to increase their confidence in our technical offering, with the specific aim of growing our colour business
  • Provide face to face and digital educational to support our product offering and to increase technical awareness and understanding
  • Deliver educational support to our full service and stores customers to increase their confidence in our products and increase sales - with the specific aim of growing our colour business in Win Win products in stores
  • To work alongside the Education Design Lead and Technical Educator Lead UK to develop and implement a centralised testing panel for relevant hair and electricals products for selected hairdressers to test and feedback in the UK&I & CE markets.
  • Responsible for Quality Assuring French translations for the Education Design team.

Technical Educator Lead

STEPSTONE in GENT
time Online sinds 13 april 2024 - Vaste jobs
We are recruiting for a Technical Educator Lead to join our Education team.This role is field based and will cover Belgium and North France.

About the role …
Acting as a true ambassador and influencer this role will inspire our customers through our education delivery.The role supports all customer channels and is critical to supporting our stores across Belgium and North France and full service sales team to deliver growth in our customer base.The role holder is responsible for working with the design team in providing briefs for content that can be used in delivery of both internal training and customer education.

Key Responsibilities …
  • Develop & manage the Technical Educator team in CE to deliver both online & offline education to our customers and internal colleagues ensuring the team execute our education and brand education programme
  • Accompany the Technical Educators periodically to ensure standards and education offerings are adhered to.
  • Take a lead role in the delivery of events, conducting demonstrations and creative stage work as required.
  • Provide educational support to our key customers to increase their confidence in our technical offering, with the specific aim of growing our colour business
  • Provide face to face and digital educational to support our product offering and to increase technical awareness and understanding
  • Deliver educational support to our full service and stores customers to increase their confidence in our products and increase sales - with the specific aim of growing our colour business in Win Win products in stores
  • To work alongside the Education Design Lead and Technical Educator Lead UK to develop and implement a centralised testing panel for relevant hair and electricals products for selected hairdressers to test and feedback in the UK&I & CE markets.
  • Responsible for Quality Assuring French translations for the Education Design team.