418 jobs voor customer service operator gevonden

Binnen onze operations afdeling is het Customer Operations Team een nieuwe afdeling die de coördinatie doet tussen onze operationele en commerciële afdelingen..Contact met onze klanten, verkopers en customer service over status van de bestellingen buiten de uren van customer service over OOS, niet levering, extra bestellingen.

Monitor logistics processes in real time, ensuring compliance with customer agreements;.Act as the primary operational contact for assigned customers, coordinating with internal departments;.

Support SAR in the operational customer management, strive for quality and excellence incustomer service.Support management of administration activities related to service and contractmanagement. Manage customer relationships from an operational perspective through structuredcommunication.Coordinate and follow up the service events with SARs and customers Support the preparation of service contract execution and confirm resources for delivery ofservices and service delivery control Coordinate and follow up service contract execution and service contract fulfilment Manage customer inquiries Providing and follow up service quotations Create / follow up of ordersBedrijfsprofiel:The company is a global leader in providing packaging solutions for food and beverage industries.With a focus on sustainability and innovation, they strive to enhance the quality and safety of food products while minimizing environmental impact.

.Fungeren als tussenpersoon tussen operations managers en commerciële managers..Bijdragen aan continue verbetering van werkomgeving en werkmethoden..Dagelijks contact onderhouden met diverse afdelingen en medewerkers..

Als Customer Service Medewerker vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:.

Your main responsibilities:

• Managing the entire sales order process operations for EMEA region - handling the entire
• cycle including organizing transport and logistical aspects, liaising between different
• departments, service providers and providing on-time information to customer
•  Ensuring that all the movements from the Production and Storage sites are made with
• correct documentation and declarations, particularly for hazardous goods
•  Liasing with Sales, Product marketing and Supply Chain departments to align on terms and
• conditions, product availability, prices, credit limits, payment terms etc.
•  Processing customer complaints and collaborating with responsible departments (logistics,
• quality etc.)
•  Processing documentation requests (questionnaires, certifications, SDS and technical
• product information;) after sales

Bedrijfsprofiel:

Our client is a leading multinational producer of surfactants and specialty chemicals in the Americas.It has 11 industrial units across Brazil, the United States, Mexico and Uruguay, two Global Research & Development Centers, three Research & Development Facilities and eight commercial offices in the Americas, Europe, and Asia.They are still looking for a customer service specialist

• A  relevant degree (business administration/logistics/supply chain)?
• A previous experience in customer service?

Than continue reading!

Facturatie voorbereiden.Dossiers opvolgen van a tot z.Aannemen en verwerken van klantenorders.Het aansturen van de logistieke afdeling (operations).Behandelen van de nodige documenten en certificaten.Transporten boeken bij de afgesproken rederij of transporteur en deze opvolgen.Je bent het centraal aanspreekpunt voor zowel klanten, rederijen en andere betrokken afdelingen.Bedrijfsprofiel:Onze klant, gespecialiseerd in opslag, behandeling en transport van verschillende goederen, is op zoek naar een nieuwe Customer Service Medewerker.

You process customer complaints and collaborate with responsible departments..You process documentation requests after sales. .

.Knowledgeable on ITSM / ITIL operational phase: Incident management, problem management, change management, capacity management, availability management, service fulfilment, service catalogue, release management.

Bedrijfsprofiel:Onze klant is een toonaangevend bedrijf in de landbouwsector, gelegen te Wilsele en is op zoek naar een Customer Service medewerker voor hun "Product operations & Sales administration" team..

Een toonaangevend bedrijf in de medische sector gevestigd in het bruisende Leuven is op zoek naar een gemotiveerde en ervaren Customer Operations Expert om hun team te versterken.Wil jij een bijdrage leveren aan de verbetering van de gezondheidszorg en ben je sterk in order entry en customer service?Dan nodigen zij jou uit om te solliciteren en deel uit te maken van het gepassioneerde team.

Jouw takenpakket als Customer Operations Expert:

* Order Entry: zorg voor een vlotte en nauwkeurige verwerking van bestellingen, inclusief het invoeren van orders in ons systeem en het volgen van de leverstatus.
* Klantenservice: fungeer als eerste aanspreekpunt voor klanten, verstrek informatie over producten/diensten, los eventuele problemen op en zorg voor een optimale klanttevredenheid.
* Proactieve Communicatie: houd klanten op de hoogte van orde statussen, levertijden en eventuele wijzigingen, en neem proactief contact op om de klanttevredenheid te waarborgen.
* Retourverwerking: beheer het retourproces, verwerk retourzendingen en zorg voor een snelle en correcte afhandeling.

Het is jouw missie om het Customer Service Team te begeesteren en om de werking naar een hoger digitaal niveau te tillen.Als Customer Service Teamlead ben je verantwoordelijk voor het volledige reilen en zeilen binnen het Customer Service Team.

You will inform customers on the status of our service within order processing, you will also communicate about the coordination of the actions needed, you will be handling complaints and turn them from dissatisfaction into trust and customer loyalty.Maximize customer satisfaction by efficiently coordinating and administering the order process in accordance with  contractual agreements. Ensure thorough follow up on all aspects of order fulfillment, demonstrating responsiveness and a sense of urgency when  necessary.Collaborate with internal stakeholders, including operational team leaders and managers, as well as external stakeholders,  to deliver optimal customer service. Keep customers informed of service progress at all times.Ensure accurate and timely invoicing for services rendered. Handle customer complaints by registering them, coordinating necessary actions for resolution, and communicating  solutions effectively to customers.Participate in continuous improvement initiatives.

Accountmanagement;.Je werkt operationeel mee;.Als Teamleader Customer Service vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:.

Be the voice of the customer within the shop and the voice of the shop towards the customer.Prepare each shop visit project: obtain customer documentation, define workscope content, logistical & quality constraints, cost hypothesis, invoicing, …Communicate the delegation framework and targets to operations (scope of work, cost, quality) and make sure to have operations buy in.Control and steer operations in order to meet set targetsManage the customer relationship during the whole process (face to face meeting with the customer, weekly reporting, organization of customer visits, negotiation of deviations from original scope of work/cost/turn time, invoice explanation and litigation handling, customer score card, customer support …)Manage the economical cycle of the shop visits (cost control, invoicing, credit management)

Improve operations and.customer service..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

Bedrijfsprofiel:Voor een wereldwijd gekende speler in de transportsector zijn wij op zoek naar een Customer Service Medewerker voor de vestiging in Ternat.Ze onderscheiden zich al jaar en dag door transportoplossingen te bieden op maat.Een goede kennis NL, FR en ENG?Ervaring met telefonische dienstverlening?Dan is deze job jou op het lijf geschreven!

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

Je takenpakket als customer service medewerker:..

We are in regular dialogue with the dealer doing the repair and updating the customer with progress.A creative and proactive approach to problem solving ensures our customers are well supported.When things aren't going smoothly, we think outside the box.Teamwork and collaboration are the foundations of our businessBedrijfsprofiel:Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem.

Als Customer Service Medewerker vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:.

Your responsibilities Responsible for management of transportation flows (import/export) of goods for various customers.You coordinate and communicate with dispatching towards drivers Organizing goods according to destinations and delivery imperatives.Booking and follow up of external carriers and transportation services. Optimize truck routes.Measuring profitability of planned trucks.Responsible for operational contacts with customer: Coordination and confirmation of transport orders. Answering quotations and eventual customer requests on the spot.Finding solutions to satisfy customers transportation needs, dealing with capacity problems, managing uncertainty and changes in planned volumes.