2496 jobs voor customer service manager gevonden

Onze klant is actief in de energiesector.JobomschrijvingVoor onze klant in Harelbeke zijn wij op zoek naar een MEEWERKEND CUSTOMER SERVICE MANAGER m/v/x..Als customer service manager is het jouw opdracht om naast het uitvoerende gedeelte de Customer Service afdeling te optimaliseren en de werking naar een hoger niveau te tillen.

We are seeking our next Customer Service Manager to join our Warehousing and Distribution management team in Willebroek site.

The Customer Service Manager role is to provide consistent, high quality customer service for Solution Customers, who value long term relationships and buy customized processes and solutions.
This is achieved by creating a work environment conducive for colleagues to deliver the intended customer experience within a country.Maintains focus on voice of customer, employee engagement, staff development and process efficiency and cost.The role reports to the Site Manager.

Key Responsibilities

• Lead and Manage the Customer Service Supply Chain department to focus on the key Customer Service Drivers
• Drive understanding of contracts, terms and conditions and charge structures to ensure Damco's interest
• Proactively drives an Operational Process Excellence (OPEX) mindset within the department and uses all availalble tools to drive the organisation towards ”best in class” performance.
• Ensures that all Quality standards are met and that processes are adequately documented/adhered to ensuring compliance with the local Quality Management Systems.
• In conjunction with the relevant Commercial team and the Implementation team, responsible for the implementation of new customers into the relevant Solution Team and for ensuring that proper internal/standard procedures are established and managed through any related hyper-care in conjunction with the Customer Service Office Implementation Managers
• Monitor, record and report the performance of Solutions Customer Service

Hoe ziet je dag er als customer service manager uit? In de rol van customer service manager stuur je een aantal teamcoaches aan die samen de leiding hebben over 20 customer service medewerkers.

Hoe ziet je dag er als customer service manager uit? Je coacht, motiveert en inspireert het team. Daarbovenop help je hen groeien in hun rol met praktische tips en tricks.

You manage the customer (SNCB/NMBS) and the supplier relationships from a to z and you act as SPOC. You manage and optimize the Infrastructure, Cloud environment & Network.

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Étapes à suivre

At Tesla, our Virtual Service Advisors consistently create a seamless and industry-leading ownership experience.From the moment a customer raises a concern or request (schedules a service visit) the Virtual Service Advisor is responsible for managing customer appointments and communication across digital platforms.By listening to the customer's concern and preparing visits in advance, this role ensures that we efficiently manage repairs, remotely diagnose or educate our customers to prevent Service Visits entirely.

Votre mission

• Provide the highest level of Service Customer Experience, collaborate with local Service Centers (Front of House), Tesla Support and Sales, Service & Delivery (SSD) partners to ensure we provide a consistent Customer Experience across EMEA

• Review Service Requests to provide the best option to resolve Customer concerns; determine if customer concern can be resolved over the phone or OTA (over the air), remote or assign it to Diagnostic or Mobile Service Team as needed

• Accurately plan and route mobile appointments according to Service Centers needs and specificity of the area.

• Manage inbound calls, emails and messages according to provided Service Level and standards

• Responsible for pre-arrival readiness, including but not limited to, communicating, clarifying maintenance items, identifying parts requests, and making Service Visits

• Develop a good understanding of Tesla's products and service operations, including: HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting.Ability to initiate parts request procedure

• Pull vehicle logs and submit for remote diagnosis, accurately document customer concerns, interactions and data into our systems and ability to finalize invoicing and payments

• Set expectations for repairs in accordance with new and used warranty guidelines and specifications

• Anticipate Customer Mobility where appropriate, arranging alternative transportation solutions where possible

Votre contribution

• Possess an understanding of basic automotive techniques related to repair and servicing of vehicles, ideally a degree or equivalent in Automotive technology

• Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment

• Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information

• Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

• Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services

• Digitally savvy – ability to adopt and adapt quickly to new technology and systems

• Fluency in speaking/writing English, Dutch or French

. Étapes à suivre At Tesla, our Virtual Service Advisors consistently create a seamless and industry leading ownership experience.

The Engine Owner is in a transversal role and in charge of a portfolio of engine shop visit projects for which he manages the associated internal and external customer relationship through the entire service process: from customer request, through service package proposal, project operational steering, to service delivery and lessons learned, in order to ensure final and internal customer satisfaction over the full spectrum of aspects of the requested service (scope of work, compliance to specs, cost, profitability, turn time, quality, customer support,…).

De huidige Customer Service fungeert overkoepelend voor deze 6 bedrijven. Hun proces bestaat uit het rechtstreekse contact met de klant. Ze vertrekken van de vraag van een particulier, architect, projectontwikkelaar.

. At Tesla, our Virtual Service Advisors consistently create a seamless and industry leading ownership experience.

Als Customer Service Manager ben je verantwoordelijk voor volgende taken: Jij geeft leiding aan de medewerkers op de binnendienst, die verantwoordelijk zijn voor het verwerken van bestellingen, het plannen van transport, algemene administratie en receptie.

Manpower Office People is specialist in het rekruteren van bedienden. We gaan telkens voluit voor de 'perfect match' tussen werkgever en sollicitant. Dit is wat we doen.

Als Teamleader Customer Service speel je een cruciale rol in het waarborgen van een uitstekende klantenservice ervaring. Je bent verantwoordelijk voor het aansturen van een team van toegewijde Customer Service medewerkers.

At Tesla, our Virtual Service Advisors consistently create a seamless and industry leading ownership experience.From the moment a customer raises a concern or request (schedules a service visit) the Virtual Service Advisor is responsible for managing customer appointments and communication across digital platforms.

. Étapes à suivre At Tesla, our Virtual Service Advisors consistently create a seamless and industry leading ownership experience.

Étapes à suivre At Tesla, our Virtual Service Advisors consistently create a seamless and industry leading ownership experience.From the moment a customer raises a concern or request (schedules a service visit) the Virtual Service Advisor is responsible for managing customer appointments and communication across digital platforms.

Customer Service: order management, client contact, after sales varied function, international context and colleagues, growth perspectives, complete salary package Client DetailsOur client is a Belgian company active in the fashion industry.They have grown exponentially in the last 10 years into a company with more than 120 employees active across different countries. Today they are reinforcing their Italian/Spanish market and are looking for a Customer Service that can work full time from Brussels and that speaks fluent Italian, Spanish and English.DescriptionAs a Customer Service Italy/Spain you will have following responsibilities:You manage the orders from A to Z You make sure clients receive their orders correct and timely You answer to client requests and specific demands You answer questions about delivery status, invoices, returns, orders,... You collaborate closely with both sales and logistics teams and you work hand in hand with your colleagues from Customer Service You handle returns

We partner with Strategic Customers to enable innovation & disrupting future. Together with them, we shape a vision & accompany in their digital transformation journey while optimizing the value of IT regarding to their business priorities.

Als Customer Service Manager speel de een sleutelrol in het bieden van uitstekende service en het opbouwen van klantenrelaties. Door jouw ervaring weet je precies de klantvriendelijkheid naar nieuwe hoogten te brengen. .

The Customer Service Team Leader is the first and main point of contact for all affiliates providing them all the information related to their orders & will manage a team of 6 employees.

For a company located in Anderlecht, we are looking for a pro-active Customer Service Specialist.You will be working at the world leader in the health and safety protection solutions industry.

The Customer Service Specialist will be responsible for:

• The customer overall journey with the company.
• The identification of excellence opportunities and best practice.
• The management of back-order situations and their pro-active prevention.
• The complaints and feedbacks management.
• The report/dashboard generation and analyse in Power BI.
• The monitoring of prices and the management of the issues linked to pricing errors.
• The follow-up of the customers' orders and providing status updates.

Ben jij een resultaatgerichte people manager die onze Customer Service afdeling op een effectieve manier kan begeleiden?Breng jij onze service naar een hoger niveau?

Een internationaal bedrijf actief in de chemische sector en gelegen in Westerlo is op zoek naar een Customer Service Agent. Heb je reeds ervaring in customer service en ben je snel beschikbaar?

We are seeking a detail oriented individual to join our technical team as a Planner.

AmSpec Wie zijn wijAmSpec is het grootste inspectiebedrijf in de Verenigde Staten, en sinds 2017 hebben we onze dienstverlening ook uitgebreid naar Europa.

The Service Planning Coordinator (SPC) oversees and coordinates all service requests and manages Routing / Allocation of Post installation tickets coming from different systems like Ultimo, ECSC, Customer portal.

The Customer Service Specialist will be responsible for:The customer overall journey with the company. The identification of excellence opportunities and best practice. The management of back order situations and their pro active prevention.

The Customer Service Specialist will be responsible for:The customer overall journey with the company. The identification of excellence opportunities and best practice. The management of back order situations and their pro active prevention.