2496 jobs voor customer service manager gevonden


Trefwoord 2496 jobs voor customer service manager gevonden

Vind een Job

2496 jobs gevonden
Sorteer op
Sorteer op
Standaard Datum Profile

Customer Service Manager

time Online sinds 23 september 2023 - Vaste jobs
We are seeking our next Customer Service Manager to join our Warehousing and Distribution management team in Willebroek site.

The Customer Service Manager role is to provide consistent, high quality customer service for Solution Customers, who value long term relationships and buy customized processes and solutions.
This is achieved by creating a work environment conducive for colleagues to deliver the intended customer experience within a country.Maintains focus on voice of customer, employee engagement, staff development and process efficiency and cost.The role reports to the Site Manager.

Key Responsibilities
  • Lead and Manage the Customer Service Supply Chain department to focus on the key Customer Service Drivers
  • Drive understanding of contracts, terms and conditions and charge structures to ensure Damco's interest
  • Proactively drives an Operational Process Excellence (OPEX) mindset within the department and uses all availalble tools to drive the organisation towards ”best in class” performance.
  • Ensures that all Quality standards are met and that processes are adequately documented/adhered to ensuring compliance with the local Quality Management Systems.
  • In conjunction with the relevant Commercial team and the Implementation team, responsible for the implementation of new customers into the relevant Solution Team and for ensuring that proper internal/standard procedures are established and managed through any related hyper-care in conjunction with the Customer Service Office Implementation Managers
  • Monitor, record and report the performance of Solutions Customer Service

Virtual Service Advisor - Ghent

time Online sinds 20 september 2023 - Vaste jobs
Étapes à suivre

At Tesla, our Virtual Service Advisors consistently create a seamless and industry-leading ownership experience.From the moment a customer raises a concern or request (schedules a service visit) the Virtual Service Advisor is responsible for managing customer appointments and communication across digital platforms.By listening to the customer's concern and preparing visits in advance, this role ensures that we efficiently manage repairs, remotely diagnose or educate our customers to prevent Service Visits entirely.

Votre mission
  • Provide the highest level of Service Customer Experience, collaborate with local Service Centers (Front of House), Tesla Support and Sales, Service & Delivery (SSD) partners to ensure we provide a consistent Customer Experience across EMEA
  • Review Service Requests to provide the best option to resolve Customer concerns; determine if customer concern can be resolved over the phone or OTA (over the air), remote or assign it to Diagnostic or Mobile Service Team as needed
  • Accurately plan and route mobile appointments according to Service Centers needs and specificity of the area.
  • Manage inbound calls, emails and messages according to provided Service Level and standards
  • Responsible for pre-arrival readiness, including but not limited to, communicating, clarifying maintenance items, identifying parts requests, and making Service Visits
  • Develop a good understanding of Tesla's products and service operations, including: HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting.Ability to initiate parts request procedure
  • Pull vehicle logs and submit for remote diagnosis, accurately document customer concerns, interactions and data into our systems and ability to finalize invoicing and payments
  • Set expectations for repairs in accordance with new and used warranty guidelines and specifications
  • Anticipate Customer Mobility where appropriate, arranging alternative transportation solutions where possible
Votre contribution
  • Possess an understanding of basic automotive techniques related to repair and servicing of vehicles, ideally a degree or equivalent in Automotive technology
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information
  • Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Fluency in speaking/writing English, Dutch or French