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Engineering Technician

SNECMA SERVICES BRUSSELS in ZAVENTEM
time Online sinds 31 mei 2024 - Tijdelijke jobs met optie vast
We employ over 200 highly skilled, passionate and enthusiastic employees.CFM International is a 50/50 joint company between GE and Safran Aircraft Engines.For more information, visit us on the Web at www.cfmaeroengines.com or follow us on Twitter @CFM engines.To strengthen our Technical Department we are looking for an Engineering Technician:To Provide technical support for engine maintenance within the shopTo ensure engine workscope appropriate translation, execution and follow up within the shop.The engineering technician act as the first technical point of contact between different teams (operations, engine owners and OEM product support)Your role has 2 major parts, workscoping and technical support.WorkscopingYou prepare the engine induction: analyze initial workscope and engine in bound configuration, convert workscope into instructions for the shop via ERP and workscope revisions and make final workscopes for customer validation.You use information provided by the operations department to propose workscope evolutions during the shop visit.You prepare a motivated request for OEM authorization to avoid workscope expansion and/or parts replacement.You follow engines under investigation.Technical SupportYou prepare technical reports and studies for the customer.You provide technical support to the operations department.You provide technical support to the Engine Owner and CFM Fleet Technical Manager for communication with the end customer.You make informed decisions on technical topics for operations.You contribute to experience feedback and best practices activities to obtain expanded criteria and/or new repairs.You lead trouble shootings and determine actions for engines on the test bench or in the shop.You support the quality department technically during quality surveys.

Engineering Technician

SNECMA SERVICES BRUSSELS in ZAVENTEM
time Online sinds 7 juni 2024 - Vaste jobs
We employ over 200 highly skilled, passionate and enthusiastic employees.CFM International is a 50/50 joint company between GE and Safran Aircraft Engines.For more information, visit us on the Web at www.cfmaeroengines.com or follow us on Twitter @CFM engines.To strengthen our Technical Department we are looking for an Engineering Technician To Provide technical support for engine maintenance within the shopTo ensure engine workscope appropriate translation, execution and follow up within the shop.The engineering technician act as the first technical point of contact between different teams (operations, engine owners and OEM product support) YOUR ROLE:Your role has 2 major parts, workscoping and technical support.WorkscopingYou prepare the engine induction: analyze initial workscope and engine in bound configuration, convert workscope into instructions for the shop via ERP and workscope revisions and make final workscopes for customer validation.You use information provided by the operations department to propose workscope evolutions during the shop visit.You prepare a motivated request for OEM authorization to avoid workscope expansion and/or parts replacement.You follow engines under investigation.Technical SupportYou prepare technical reports and studies for the customer.You provide technical support to the operations department.You provide technical support to the Engine Owner and CFM Fleet Technical Manager for communication with the end customer.You make informed decisions on technical topics for operations.You contribute to experience feedback and best practices activities to obtain expanded criteria and/or new repairs.You lead trouble shootings and determine actions for engines on the test bench or in the shop.You support the quality department technically during quality surveys.

Service Desk Agent

STEFANINI NV in HAREN (BRUSSEL-STAD)
time Online sinds 5 juni 2024 - Vaste jobs
In this position, as a Service desk agent, your role will be to provide 1st line IT support for client leader in the aviation sector.You will work closely with a multicultural team in solving various IT requests on hardware and software related issues.
The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base.The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

This role requires the availability to cover Mon – Fri 7am to 7pm shifts - company car is provided.

Key Responsibilities:
Provide 1st Level End-user support for client users including:
  • Microsoft Office issues (error messages, formatting, improving performance, various settings)
  • Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
  • Specific corporate software (installation, error messages, tweaking)
  • Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)
  • Analyzing support requests sent by the customer by calls, mail, in person and web submit
  • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
  • Examining all problems, evaluating complexity, impact and priority.
  • Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's.
  • Escalating problems according to procedures; to the client support groups or to the 2nd level
  • Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
  • Assist with defining and documenting knowledge base articles
  • Assist with special project work as needed

Service Desk Agent

STEFANINI NV in HAREN (BRUSSEL-STAD)
time Online sinds 5 juni 2024 - Vaste jobs
In this position, as a Service desk agent, your role will be to provide 1st line IT support for client leader in the aviation sector.You will work closely with a multicultural team in solving various IT requests on hardware and software related issues.
The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base.The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

This role requires the availability to cover Mon – Fri 7am to 7pm shifts - company car is provided.

Key Responsibilities:
Provide 1st Level End-user support for client users including:
  • Microsoft Office issues (error messages, formatting, improving performance, various settings)
  • Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
  • Specific corporate software (installation, error messages, tweaking)
  • Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)
  • Analyzing support requests sent by the customer by calls, mail, in person and web submit
  • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
  • Examining all problems, evaluating complexity, impact and priority.
  • Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's.
  • Escalating problems according to procedures; to the client support groups or to the 2nd level
  • Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
  • Assist with defining and documenting knowledge base articles
  • Assist with special project work as needed