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Customer Care Specialist English Polish

METISELECT in ZAVENTEM
Vaste jobs
Online sinds 16 apr. 2026
We are looking for a Customer Care Specialist to join our team to help our customers have the best experience using our products and services You will be responsible for resolving customer queries, recommending solutions and guiding our customers through our product and service portfolio Ultimately, you will help establish our reputation as a company that offers a Premium Customer experience In this role you will:. Manage the relationship with the customer completely from in the communication and negotiation, to the administration in different systems and finally the optimization of the customer information and billing Be the customer advocate within the organization and links to other groups Sales, Supply Chain, Logistics, Service, Credit, Product Quality… to ensure excellent customer experience Take ownership to help the customer, show initiative and take up responsibility Support the full sales cycle of consumables products from order entry to order delivery, including solving delivery and quality challenges, to managing customers account details, updating pay-out, credit limit or requests for new equipment/product… updating your customers proactively until completion of the case. Execute general administrative tasks linked to the overall after-sales process, maintaining prices per account, preparation and coordination of commercial invoices, and any other required documents to support the customer journey Assist with translations to the regional languages Be a backup for the Technical Support Coordinator when applicable Other duties as applicable.

Air Import Agent

Xtra Interim Kortenberg in MACHELEN
Vaste jobs
Online sinds 15 apr. 2026
As an Air Import Agent, you ensure the accurate, compliant, and timely handling of international air import shipments. You work in a structured, process-driven environment where customer service, operational precision, and teamwork are essential. This role serves as the entry point for a long-term logistics career, with clear internal growth opportunities toward Lead, Supervisor, and Manager positions Manage the full operational flow of air import shipments from arrival to final delivery Ensure accurate and timely data entry in internal systems, including proprietary tools and SAP Track and trace shipments and proactively communicate updates to customers and internal teams Follow daily workflows to maintain consistency and compliance Coordinate timely delivery of freight to customers and partners Prepare and send documentation required for customs clearance Ensure accurate and timely billing to customers and service providers Communicate professionally with customers to arrange international shipments and meet service expectations Maintain strong relationships with airlines, trucking companies, and other logistics partners Follow all internal procedures and comply with external regulations Identify opportunities to improve efficiency within the department Ensure customer SOPs are followed and updated when needed Meet KPI standards as defined by company procedures Maintain timely communication with overseas offices and partners