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Global Director Business Development for Clinical Research

SGS Group Belgium in MECHELEN
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Online sinds 4 maa. 2025 - gewijzigd sinds 25 maa. 2025

The Global Director Business Development (GBDM) provides leadership and coaching to the Business Development Managers and is responsible for the management of all business development activities of SGS Clinical Research, identifying and exploring strategic business development opportunities to maximize organization growth.

Together with the team the GBDM will ensure a continual development of current and future client accounts and will support in building up and strengthening the relationship with new clients and key accounts.

The GBDM works in close collaboration with the Contract Management, the Proposal Development and the Operational teams to ensure proper planning and progression of strategic projects, efficient establishment of cross-departmental communication lines and identification and development of improvement projects related to the BDM department and activities.There is a close collaboration with the Marketing team for all marketing related activities (conferences, webinars, targeted campaigns…) and follow up of all leads coming out of the marketing initiatives.

What does this mean?

  • management, supervision and coaching of the Business Development Managers/Account Managers
  • be accountable for the target realization of the sales and business development activities for Clinical Research
  • support in building up and strengthening the relationship with new and key clients
  • with your extensive knowledge of current market evolutions and conditions you will be responsible for the growth of our Clinical Research Business with both new and existing customers, with an emphasis on customer satisfaction and repeat business
  • network actively to identify new opportunities in the (bio)pharmaceutical industry and establish key relationships
  • negotiate and close business deals
  • build strong relationships with the internal functional departments and maintain in depth knowledge of their services in order to support lateral business opportunities
  • represent customer needs to internal functional departments and follow up on the proposal and contract development process
  • further develop and maintain the CRM database

Key Account Manager

SGS Group Belgium in MECHELEN
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Online sinds 12 maa. 2025 - gewijzigd sinds 26 maa. 2025

As a Key Account Manager, you will focus on a select number of identified key/strategic clients and work to embed and grow business opportunity from a global SGS Clinical Research perspective.You will act as the point of contact between the client and the SGS Clinical Research Organization.

Your key responsibilities are:

  • Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.
  • Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
  • Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
  • Collaborate with cross-functional teams to ensure seamless delivery of services and exceptional customer experience.
  • Identify upselling and cross-selling opportunities within existing clients to maximize revenue generation.
  • Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
  • Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
  • Manage contract negotiations, renewals, and pricing discussions in collaboration with the SGS business development & support team
  • Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
  • Work collaboratively with SGS colleagues across the organization to ensure they are engaged and aligned to the account strategy and support new business opportunities within clients.