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Customer service representative

SYNERGIE BORNEM in RUMST
time Online sinds 5 september 2024 - Tijdelijke jobs

Your tasks as a Customer Service Representative:

  • Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
  • Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
  • Maintain accurate records of all internal and external interactions in the appropriate database/system.
  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
  • Prepare and distribute standard and customized internal and customer reports.
  • Understand Customer Order Management policies, procedures and metrics.
  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
  • Participate in/lead process improvement projects.

Research Manager Downstream Processing

PURATOS in ANDENNE
time Online sinds 4 augustus 2024 - Vaste jobs

Your Mission



In the heart of Puratos' R&D site in Andenne, you oversee Downstream Processing (DSP) projects, dedicated to the recovery of valuable proteins and enzymes post-fermentation.Your role extends to scaling up laboratory processes to industrial plant standards, emphasizing meticulous analysis and downstream procedures.Collaborating closely with the bioprocess manager, you lead the charge in driving process and technological improvements, ensuring efficiency and innovation.Additionally, you provide crucial support for the seamless transfer of technology into manufacturing or quality control, spearheading impactful technology transfer programs.



What you will do



- You will be exploring and innovating new DSP to enhance Puratos' processes for enzyme and protein recovery after fermentation, encompassing techniques such as MF, UF, chromatography, and sterile filtration.


- You will be responsible for the design and spearheading process development, characterization, scale-up (from benchtop to pilot unit), and tech transfer to onsite manufacturing facilities, all based in Andenne.


- You will have the chance to share your expertise and coach and mentor junior team members, offering guidance in downstream processing.


- You will apply bioengineering principles for troubleshooting, process modeling, and experimental design and execution.


- Under your supervision corrective actions and control plans to minimize variability and boost productivity in Downstream performance will be implemented.


- You will be collaborating and sharing expertise with cross-functional departments including QC, production, and regulatory teams.


- It is important to present updated results internally and potentially externally during meetings.


- You will be identifying, proposing, and executing analytical protocols for evaluating yields and recovery when necessary.