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Product Owner customer integration

BPOST in BRUSSEL
time Online sinds 2 mei 2024 - Vaste jobs

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

  • Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
  • Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
  • Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).

Coach the members of the Squad

  • Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
  • Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
  • Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.

Understand customer and market needs.

  • Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
  • Through research, surveys or other techniques compare and track improvements to evolve the user experience
  • Reflect the needs of the customer in the Squad
  • Identify required competencies

Define the Minimum Viable Product (MVP).

  • Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs

Define and manage the backlog of functionalities.

  • Define the backlog of functionalities to be developed.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs
  • Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
  • Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.

Assist the B2B customer.

  • Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
  • Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase

Measure, maintain and manage the user experience

  • Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
  • Collect feedback from customers
  • Use performance indicators to identify areas for improvement and adj.

Product Owner customer integration

BPOST in BRUSSEL
time Online sinds 2 mei 2024 - Vaste jobs

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

  • Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
  • Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
  • Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).

Coach the members of the Squad

  • Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
  • Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
  • Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.

Understand customer and market needs.

  • Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
  • Through research, surveys or other techniques compare and track improvements to evolve the user experience
  • Reflect the needs of the customer in the Squad
  • Identify required competencies

Define the Minimum Viable Product (MVP).

  • Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs

Define and manage the backlog of functionalities.

  • Define the backlog of functionalities to be developed.
  • Prioritize the order in which functionalities are processed based on commercial value and customer needs
  • Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
  • Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.

Assist the B2B customer.

  • Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
  • Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase

Measure, maintain and manage the user experience

  • Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
  • Collect feedback from customers
  • Use performance indicators to identify areas for improvement and adj.

UX/UI Designer

COMMUNITY CONSULTING in
time Online sinds 27 februari 2024 - Tijdelijke jobs
The external resources are expected to gather and share their findings with the project team.The successful candidate will evidence a passion for delivering adaptive and creative solutions to UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technologies.   Tasks: (non exhaustive)   Lead UX research activities and document it in the organisation's repository Prepare and animate workshops on functional framing, ideation and co design with business and users, or even on an ad hoc basis for user tests and focus groups Collect user needs and feedback throughout the project by implementing appropriate research methods (on site observations, interviews, user tests, surveys, literature, etc.) Create personas through user research and data Define the right interaction model and evaluate its success via measurable criteria Identify business processes and use cases, define and formalize user journeys or make recommendations for improvement to existing journeys Create storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas Using our Figma design system, realize wireframes and produce clickable functional prototypes with mock data Present ideas, concepts and design solutions to various stakeholders Communicate design ideas and prototypes to developers Actively participate in broader UX Chapter and Product Team activities such as feedback and knowledge sharing sessions to ensure common UX standards  Goal: Conduct UX Research and design activities 

IT Helpdesk Assistant

ROBERT HALF in BRUSSEL
time Online sinds 15 mei 2024 - Vaste jobs

Robert Half is currently recruiting an IT Helpdesk Assistant.

Our client is an international not-for-profit organisation founded over 20 years ago.

Function:

As an IT Helpdesk Assistant you are providing support and technical aid to team members while assisting the IT Developer & Network Coordinator and the IT department across various tasks.

Primary Responsibilities:

  • Act as the initial point of contact to address queries via IT tickets, chat, email, phone, or in-person interactions.
  • Diagnose, investigate, and resolve hardware and software issues.
  • Escalate unresolved problems to appropriate resources if unable to resolve independently.
  • Perform routine maintenance tasks such as system updates, patches, and backups.
  • Monitor system performance and promptly address alerts or emerging issues.
  • Manage user accounts, permissions, and access control.
  • Configure and deploy new devices for users.
  • Troubleshoot hardware problems and coordinate necessary repairs or replacements.
  • Initiate contact with IT suppliers, comparing prices and ordering new equipment as required.
  • Maintain an inventory of hardware assets.
  • Prepare user workstations, ensuring proper setup including computers, monitors, keyboards, docking stations, and cable management.
  • Document troubleshooting steps and solutions for common issues.
  • Provide IT induction training for new employees.
  • Conduct training sessions and workshops for users on IT tools, applications, and best practices.
  • Assist with IT projects such as software upgrades, hardware migrations, and system integrations.
  • Offer technical support throughout project planning, execution, and testing phases.