1204 jobs voor customer experience manager gevonden

As a member of the Solution Team, you are the voice of the customers.You proactively increase customer satisfaction and loyalty through ensuring fluent customer interactions with bpost, in line with customer needs and managing the customer life cycle end to end.

You work closely with multiple teams, giving support in making strategic choices from a customer point of view, with the objective of realizing successful implementations by focusing on the customer's expected experience.

Tasks and responsibilities

As a Customer Experience Manager, you identify what customers expect when working with bpost, propose solutions, design an optimal customer journey, develop and market this optimized journey together with the right internal stakeholders.

Specifically, you will be responsible to:

• Gain a continuous 360° view of your customers through internal and external (market) research and ensure that insights are being translated into continuous improvement tracks.
• Create the customer experience roadmap in line with bpost strategy & customers' expectations, and drive its implementation;
• Monitor customer satisfaction & performances to formulate recommendations on the adaptation of the customer journeys', features, and processes where needed;
• Propose simplification actions related to the business processes and customer journey maps, with an innovative, data-driven and customer-centric mindset;
• Build and maintain long-term relationships with both internal and external stakeholders.

As a member of the Solution Team, you are the voice of the customers.You proactively increase customer satisfaction and loyalty through ensuring fluent customer interactions with bpost, in line with customer needs and managing the customer life cycle end to end.

You work closely with multiple teams, giving support in making strategic choices from a customer point of view, with the objective of realizing successful implementations by focusing on the customer's expected experience.

Tasks and responsibilities

As a Customer Experience Manager, you identify what customers expect when working with bpost, propose solutions, design an optimal customer journey, develop and market this optimized journey together with the right internal stakeholders.

Specifically, you will be responsible to:

• Gain a continuous 360° view of your customers through internal and external (market) research and ensure that insights are being translated into continuous improvement tracks.
• Create the customer experience roadmap in line with bpost strategy & customers' expectations, and drive its implementation;
• Monitor customer satisfaction & performances to formulate recommendations on the adaptation of the customer journeys', features, and processes where needed;
• Propose simplification actions related to the business processes and customer journey maps, with an innovative, data-driven and customer-centric mindset;
• Build and maintain long-term relationships with both internal and external stakeholders.

Voor onze klant in Antwerpen zijn we opzoek naar een Customer Experience Manager...Wat ga je doen?..

• Tracking customer experiences across online channels and customer journey touchpoints
• Identifying customer needs and taking proactive steps to maintain positive experiences 
• Managing customer subscriptions and follow-up of rejected supply request
• Responding to customer complaints in a timely and effective manner, via email, phone, social media or other applications
• Analyzing customer feedback on service ranges as well as preparing reports
• Collaborating with customer service sales, operations, IT, marketing,.
• Documenting processes, logging technical issues and preparing study case that will be perform by you for our customer service teams
• Contributing to dunning & collecting process
• Keeping informed of industry trends and new crm technologies
• Bringing to new life ideas and personal initiatives
• Answer complaints 

When a customer contacts one of our client, you will help that customer as efficiently as possible.In doing so, you can use various tools and systems.

When a customer contacts one of our client, you will help that customer as efficiently as possible.In doing so, you can use various tools and systems.

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders.You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

Als SAP CX Consultant til jij bedrijven naar een hoger niveau op vlak van Sales, Service en Marketing.

Main tasks and responsibilities
· Import & Export declarations and Transit Movements, issue customs certificates, controlling email accounts, management and storage of documents
· Timely and accurate delivery of all financial activities relevant to Customs Services
· Ensure that work carried out complies with standard as defined in the operating manuals.
· Engage with the local authorities/statutory requirements and know how to meet these
· Be an active team member who will exchange knowledge and expertise
· Engender team spirit and staff engagement

Main tasks and responsibilities
· Import & Export declarations and Transit Movements, issue customs certificates, controlling email accounts, management and storage of documents
· Timely and accurate delivery of all financial activities relevant to Customs Services
· Ensure that work carried out complies with standard as defined in the operating manuals.
· Engage with the local authorities/statutory requirements and know how to meet these
· Be an active team member who will exchange knowledge and expertise
· Engender team spirit and staff engagement

The Key Account Manager (KAM) is responsible for:Managing and growing key strategic accounts.

In this role, you will be responsible for overseeing the order-taking process, ensuring and supporting smooth operations, and leading an experienced team of order management professionals.

You will work in close collaboration with a wide range of different stakeholders (plant managers, sales managers, management, clients…).

This is a new role in the company.The further development and completion of the function might evolve in line with your personal skills.

Order Management: Manage the end-to-end order-taking process, from order receipt to fulfillment, ensuring accuracy, timeliness, and customer satisfaction.

Team Leadership: Lead and motivate a team of five order management specialists, providing guidance, coaching, and support to ensure team success.

ERP Expertise: Utilize your strong knowledge of ERP to optimize order processing, troubleshoot issues, and implement process improvements.

Change Management: Participate in change management initiatives related to order management processes, ensuring smooth transitions and adoption of new procedures.

Customer Satisfaction: Collaborate with other departments to resolve customer issues and inquiries promptly, aiming to exceed customer expectations.

Performance Metrics: Monitor and develop key performance indicators (KPIs) related to order management and work with the team to achieve and exceed targets.

Process Improvement: Continuously evaluate and enhance order management processes for efficiency and accuracy.

Documentation: Maintain accurate records and documentation related to orders, ensuring compliance with company policies and industry regulations.

Reporting: Generate reports and provide insights to upper management on order management performance and trends.

Zin in niet zomaar een job maar wel om 'echt' zinvol werk te doen met mensen?Dat kan… bij DELA!Hoe wij dat doen?Wel, … op onze manier, de DELA manier.

We are looking for a driven, full time customer service employee in the region of Antwerp.This is a temporary job for at least one year.

Onze klant is gespecialiseerd in de bloedwereld.Zo onderzoeken zij wat er allemaal mogelijk is met bloed.

Een grote speler in consumer electronics met reële doorgroeimogelijkheden, waar initiatief en persoonlijke inbreng naar waarde worden geschat.JobomschrijvingOnze klant – marktleider in de retail sector – zoekt volop naar een gedreven Customer Experience Manager Be.Ne.

.Identifying and building lasting relationships with strategic partners and customers across various industries in the DACH region..

Safran Aircraft Engine Services Brussels.is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem, Belgium), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families The company is a key player in the integrated CFM international MRO network With more than 75 years of experience, and up to 20 international Part 145 certifications (EASA/ FAA/ CAAC/ …), Safran Aircraft Engine Services Brussels is recognized as a worldwide center of expertise in the air transport industry.

What the job is about.Are you looking for a challenge in leading software implementation projects for our Belgian customers?.

• Reporting to the Biro' Brussels CEO, you will be responsible for developing and scaling Birò Brussels' customer base and market share; ensuring its strong territorial presence.
• Drive the Sales & Business Development strategic and financial objectives.
• Create and implement strategies to improve productivity and sales performance, including forging strategic alliances.
• Design and implement the aftersales strategy to achieve set objectives and optimal customer satisfaction/loyalty.
• Ensure flawless implementation of Technical Support systems and procedures to ensure operating effectiveness, efficiency, and world-class service.
• Recruit, Develop and Lead the Brussels Team.
• Responsible for overseeing and coordinating operations at the branch (administration, inventory management & planning and community relations).
• Coordinate with Media Partners on campaigns and special events.

• Reporting to the Biro' Brussels CEO, you will be responsible for developing and scaling Birò Brussels' customer base and market share; ensuring its strong territorial presence.
• Drive the Sales & Business Development strategic and financial objectives.
• Create and implement strategies to improve productivity and sales performance, including forging strategic alliances.
• Design and implement the aftersales strategy to achieve set objectives and optimal customer satisfaction/loyalty.
• Ensure flawless implementation of Technical Support systems and procedures to ensure operating effectiveness, efficiency, and world-class service.
• Recruit, Develop and Lead the Brussels Team.
• Responsible for overseeing and coordinating operations at the branch (administration, inventory management & planning and community relations).
• Coordinate with Media Partners on campaigns and special events.

As a Customer Relations Specialist, you will be responsible for customers in a specific region.Your day to day tasks will be:..Handle all incoming orders.

.Within the Service Delivery Management team you will focus on delivering service management and meeting or exceeding the expectations of external professional customers in accordance with SLAs and/or contracts....

The primary objective of this role is to provide 1st line support engineering and administration..The primary.responsibilities are:..

* Day to day point of contact for our named and most important customers in the country/region.* Work closely with assigned Account Executive / Account Manager to understand customer needs and account development plan, and deliver exceptional day to day account management.

* Day to day point of contact for our named and most important customers in the country/region.* Work closely with assigned Account Executive / Account Manager to understand customer needs and account development plan, and deliver exceptional day to day account management.

.Oversee Import and Export Operations: Manage and supervise the import and export operations team, ensuring efficient and smooth execution of all import and export activities, including documentation, customs clearance, transportation, and delivery..

As a Sales Engineer, you will be responsible for the sale of cutting-edge ABB Robotics products, modular cells and solutions in the Consumer Industry.Reporting to the Sales Manager Robotics, you will use your experience and drive to build long-standing customer relationships, identifying effective offerings for customer needs.

• Take initiative in developing sales strategies for key accounts and lead the continuous implementation of the defined strategy;
• Create added value for the customer/partner and ABB by ensuring a coordinated sales approach;
• Ensure sales targets and margins are achieved with a structured follow up and reporting process;
• Establish and develop strategic individual relationships based on a defined strategy and act as focal point for problem resolution;
• Develop, maintain and share detailed knowledge of the customer's business strategy, purchasing behavior, organization, decision-makers, business drivers, economic trends, and competition;
• Identify and prioritize opportunities;
• Monitor competitors' activity and ensure that appropriate response strategies are formulated and implemented;
• Coordinate the use of internal or external resources (e.g.technical, advertising, and marketing) to increase ABB's market awareness and influence customers at all levels.