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Technical Support Specialist
Contract
- Vaste job
- Voltijds
- Dagwerk
- Contract van onbepaalde duur
Talenkennis
- Engels (Zeer goed)
- Frans (Zeer goed)
- Nederlands (Zeer goed)
Vereiste studies
- Of gelijkwaardig door ervaring
- Graduaat: Elektromechanica en energie
- Professionele bachelor: Elektromechanica en energie
- Technisch secundair onderwijs - 3de graad: Elektromechanica en energie
Werkervaring
- Minstens 2 jaar ervaring
Functieomschrijving
Are you passionate about technology, problem‑solving, and helping customers succeed?
Do you enjoy diving into complex technical challenges and turning them into simple, effective solutions?
Then you might be the Technical Support Specialist we’re looking for!
About the Role
As a Technical Support Specialist, you are the first point of contact for our customers. You’ll provide high‑quality support across phone and digital channels and help resolve complex issues within PV systems. With your technical insight and customer‑centric mindset, you ensure every interaction leaves a positive impression.
You will collaborate with service partners, field technicians, and internal teams to deliver solutions, share knowledge, and continuously improve our service processes.
What You’ll Do
- Provide remote technical support for PV systems via phone, online platforms, and remote tools.
- Troubleshoot complex issues using tools such as Sunny Portal, JIRA, and remote diagnostic tools.
- Act as escalation point for our 1st line service provider when issues require deeper expertise.
- Support Field Service Technicians occasionally on-site to help diagnose or repair devices.
- Communicate technical solutions, best practices, and learnings to your team and knowledge base.
- Handle customer processes such as RMA, returns, complaints, and delivery clarifications.
- Participate in ongoing trainings to stay up to date with product developments and new technologies.
Profiel
What You Bring
- Completed technical education or equivalent experience (electrical engineering or electricity preferred).
- 2–3 years of experience in a customer service or technical support role.
- Strong understanding of electricity and IT networks.
- Excellent communication skills and the ability to remain calm and solution‑oriented.
- Strong problem‑solving skills and the ability to multitask in a high‑volume environment.
- Willingness to travel within the Benelux region for service assignments and knowledge transfer.
Professionele vaardigheden
- Technische oplossingen voorstellen aan een klant
- De vraag van de klant analyseren
- Producten technisch opvolgen bij klanten
- Technische problemen analyseren
- Technische oplossingen uitwerken
Persoonlijke vaardigheden
- Zelfstandigheid
- Analyseren
- Resultaatgerichtheid
- Klantgerichtheid
- Stressbestendigheid
- Communiceren
- Commercieel inzicht
Aanbod
SMA offers you
- A competitive salary (including 13th month) + meal vouchers
- You work in a 38-hour week
- Possibility to work from home
- 20 legal leave days + 12 Extra-legal leave days (including closure between Christmas and New Year)
- Pension & medical/dental insurance plans
⭐ Why Join Us?
- Work with cutting‑edge renewable energy technology.
- Join a supportive, knowledgeable team with strong collaboration.
- Opportunities to grow your skills through hands‑on learning and training.
- Contribute to building sustainable energy solutions for the future.
Plaats tewerkstelling
SMA BENELUX Generaal de Wittelaan 19 Postbus B 2800 MECHELEN
Hoe solliciteren?
Meer info
Solliciteren met motivatiebrief, cv
Contactpersoon
Mevr. T. Van den Heuvel
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