Profiel

This role is for a seasoned IT professional with a track record designing and delivering solutions in the Digital Customer Experience domain and should include:

• 10 years in a similar managerial position leading IT staff (team development, budgeting, vendor & contract management,…);
• Extensive experience managing complex projects (including change management);
• Track record designing and delivering technology solutions (in complex IT landscapes);
• Experience in package application selection and implementation (with comprehensive knowledge of market solutions) in particular in the Digital Service Platforms area;
• Deep knowledge of marketing technologies (SEO, SERP, analytics), content management, website & app delivery, personalization engines,…
• Understanding of business & marketing concepts used in the day to day operation (ex: journey, segmentation, targeting…);
• Experience in an industry involving the production and delivery of content in a fully digital ecosystem;
• IT experience in B2C Marketing environment;
• MBA/training/experience covering basic management concepts;
• Customer focus and entrepreneurial
• Resilient and emotional stamina
• Learning agility, creative and innovative
• Collaborative (ensuring smooth cooperation with all stakeholders at local and group level)
• Result driven
• Strong listening, communications and facilitation skills
• Coach & Role model
• Strong work ethics & integrity
• Drive the process
• Outstanding organization skills (to manage the distributed team and interact with the rest of IT)
• Fluency in English + Good knowledge of French, Portugees and/or Dutch
• Willing to travel within Europe