Functieomschrijving

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.

• Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers 
• Be a local point of contact for the technical teams and provide remote hands as required 
• Assist with the installation of new or upgraded systems and applications
• Participate in testing and troubleshooting as needed. Involve in project works to local offices 
• Provide meeting room support by assisting with the setting-up of video conferences and presentations. 
• Monitor videoconferences as required • Proactively keep the colleagues you are supporting informed of any progress on their incident/service request 
• Stock management
• Responsible for the New Joiner/ Leaver/ Mover tasks
• Travel to offices to provide on-site support and provide remote hands as required 
• Track and document details of work performed including resolution steps in the ITSM 
• Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date 
• Maintain Knowledge Base articles in our ITSM 
• Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages