Functieomschrijving

The Junior Service Manager supports the implementation and delivery of service solutions within Belgium and Luxembourg.

Client Details

Our client is a leader in the IT industry

Description

Service Strategy & Business Development

• Support execution of the local service strategy aligned with regional objectives
• Identify customer needs and assist in developing service solutions
• Support sales teams with service positioning, customer analysis, and presentations
• Promote asset management solutions during client engagements
• Maintain up-to-date knowledge of services, tools, and market developments

Customer & Partner Management

• Act as liaison between customers, partners, and internal stakeholders
• Support relationship management to ensure high service quality
• Handle service requests and escalate complex issues when needed
• Contribute to customer satisfaction and continuous service improvement

Implementation & Service Delivery

• Assist in implementing service solutions after contract signature
• Support workshops, trainings, and onboarding activities
• Ensure services meet contractual and customer expectations
• Contribute to international service projects and deployments
• Support configuration of customized service solutions

Operational Excellence

• Assist in system configuration and service administration
• Monitor ongoing service performance and suggest improvements
• Prepare reports on service pipeline and activities
• Ensure accurate follow-up of customer requests and service data

Collaboration & Development

• Collaborate with regional and international service teams
• Share best practices and contribute to service community initiatives
• Support colleagues and contribute to a customer-focused culture
• Continuously develop service management and product expertise