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Customer Support & Operations Coordinator
Contract
- Interim met optie "vast werk"
- Voltijds
- Dagwerk
- Contract van onbepaalde duur
Talenkennis
- Nederlands (Medium)
- Frans (Medium)
Vereiste studies
- Of gelijkwaardig door ervaring
- Academische bachelor
Werkervaring
- Geen ervaring
Functieomschrijving
In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.
Client Details
Our client is a well-established international company operating in a customer-centric retail and services environment. To support its continued growth and commitment to service excellence, the company is looking for a Customer Support & Operations Coordinator to join its central support team.
Description
In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.
Key Responsibilities
- Handle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions.
- Provide operational support to internal teams and regional business units.
- Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information.
- Ensure accurate management of customer data and documentation within internal systems.
- Analyze recurring incidents, identify trends, and propose improvements to enhance customer experience and operational efficiency.
- Collaborate with multiple departments to ensure seamless communication and service delivery.
- Contribute to ongoing process optimization initiatives and support continuous improvement projects.
Profiel
We are looking for a Customer Support & Operations Coordinator that :
- Previous experience in a customer service, customer support, operations, or administrative coordination role.
- Strong organizational skills with a high level of accuracy and attention to detail.
- Solution-oriented mindset with the ability to manage complex customer situations professionally.
- Comfortable working with different software applications and business systems.
- Strong communication and stakeholder management skills.
- Ability to prioritize tasks efficiently in a fast-paced environment.
- Fluency in Dutch and French is essential; a good knowledge of English is considered an asset.
Professionele vaardigheden
- Prestatie-indicatoren opvolgen
- Intern communiceren
- Verbetertrajecten voorstellen
- Een strategie voor klantenrelaties bepalen
- Klantenrelaties opvolgen
Aanbod
Our customer offers you:
- The opportunity to join a stable and reputable international organization.
- A varied role combining customer support, administration, and process improvement.
- A collaborative and positive working environment.
- Exposure to multiple business functions and stakeholders.
- Opportunities to contribute to operational excellence initiatives and make a tangible impact on customer satisfaction.
Plaats tewerkstelling
1702 GROOT-BIJGAARDEN
Hoe solliciteren?
Meer info
Vermeld de referentie: JN -072026-7056979
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VDAB-vacaturenummer: 74115019
VDAB-beroep: Verantwoordelijke klantendienst
Erkenningsnummer: 0911\BU
Online sinds: 07-07-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Niet alle vacatures zijn nagekeken door VDAB. VDAB is niet aansprakelijk voor de inhoud van de niet-nagekeken vacatures.
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