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Onsite Support
Contract
- Vaste job
- Voltijds
- Dagwerk
- Startdatum: zo spoedig mogelijk starten
- Contract van onbepaalde duur
Talenkennis
- Nederlands (Medium)
Vereiste studies
- Lager onderwijs of max. tweede graad secundair onderwijs
- Secundair onderwijs
- Bachelor
Werkervaring
- Minstens 5 jaar ervaring
Functieomschrijving
Our client is a well-established retail organization operating a large network of specialized stores across Belgium. With a strong focus on customer service and operational excellence, the company relies on robust IT solutions to support its stores and central services. To support ongoing growth and digital transformation initiatives, our client is looking for an IT Onsite Support to strengthen its IT team.
As an IT Onsite Support, you will play a key role in supporting both store operations and corporate services. Acting as a first point of contact for IT-related issues, you will help ensure the smooth functioning of business-critical systems while contributing to continuous improvement initiatives:
- Provide 1st and 2nd line IT support to stores and central services, primarily remotely and occasionally on-site.
- Monitor the performance and availability of Point-of-Sale (POS) systems and coordinate issue resolution with internal or external stakeholders.
- Ensure accurate ticket logging, tracking, and follow-up through the company's service desk platform.
- Contribute to the maintenance and enhancement of POS and ERP-related functionalities.
- Create, update, and maintain user documentation and operational procedures.
- Participate in the development and enrichment of the internal knowledge base.
- Identify potential risks, recurring issues, and opportunities for process improvement.
- Support testing activities and system enhancements as your expertise develops.
Profiel
Profiel
- Strong motivation to learn and develop expertise in business applications and IT systems.
- Hands-on, proactive mindset with a customer-focused approach.
- Ability to work collaboratively while taking ownership of assigned tasks.
- Open to feedback and continuous improvement.
- Experience with Microsoft Dynamics NAV / Business Central is considered an asset.
- Experience within a retail environment is a plus.
- Fluent in Dutch. French & English are an advantage.
- Willing to participate in an on-call rotation system (with appropriate compensation).
- Eager to learn and grow within a dynamic team environment.
Professionele vaardigheden
- Een softwarestructuur configureren
- Tickets beheren in een helpdesk systeem
- Corrigerende maatregelen bepalen
- Basisonderhoud aan informaticamateriaal uitvoeren
- Toestellen of systemen configureren
Aanbod
Proposal
- Permanent full-time employment contract.
- Challenging and varied role with a high degree of responsibility and autonomy.
- Opportunity to join a growing organization undergoing significant digital transformation.
- Supportive environment with strong opportunities for professional development.
- Hybrid working possibilities after the onboarding and training period.
- Competitive salary package based on experience and qualifications.
- Attractive fringe benefits, including:
- Company car
- Fuel card or mobility solution
- Meal vouchers
- Additional benefits package
Plaats tewerkstelling
9470 DENDERLEEUW
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VDAB-vacaturenummer: 74131217
VDAB-beroep: Support medewerker ICT
Online sinds: 09-07-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Een partner van VDAB heeft deze vacature ingegeven. De informatie werd niet nagekeken en gecontroleerd door VDAB. VDAB is niet aansprakelijk voor de inhoud van deze vacature, en de eventuele inbreuken op de geldende wetgeving.
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