Functieomschrijving

City Ledger tasks:

Basic tasks:

• Ensure that all guest billings are prepared and mailed correctly and efficiently
• To follow up on subsequent billings and effect collection of past due accounts
• To prepare credit card billing, handle credit card queries and charge backs
• To ensure that guest charges are filed properly and easy to trace back
• To ensure that advance deposits are properly recorded

Scope:

• To effect collections so that accounts outstanding are at a minimum and cash flow at the maximum.
• Operate within Marriott and local policies guidelines.
• Maintain a good business relation with guests
• Work closely with the Front Desk, Reservations & Events and all Departments Heads

Income Auditor tasks:

The main responsibilities and tasks of this task are as listed below, but not limited to these:

• Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports for correct entries, accuracy and correct coding’s.
• Ensuring that daily revenues and settlements are in balance.
• Summarizing revenue and settlement information in a specific format associated with the proper back-office chart of account numbers and descriptions.
• Organize files and records in line with internal rules and policies and procedures
• Further prepare various statistical, financial and accounting reports
• Check and pay invoices related to Travel Agent Commissions of Sheraton Brussels Airport

Guest Service Agent Tasks:

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Arrange transportation (e.g., taxicab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
• Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff