Functieomschrijving

We are looking for a logistics and supply chain advisor for a large pharmaceutical company in Zaventem.
You will deliver best in class service to the customers and drive continuous improvements across the supply chain.

Your tasks:

• You ensure end-to-end logistic delivery and order management in order to deliver medicines from manufacturing plants to patients on time.
• You help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action.
• You carry out activities involved in distribution and order centers' receipt and filling of customer orders.
• You conduct an annual customer satisfaction survey, prepare analysis and follow up with action plans.
• You manage the order fulfilment process, ensure the proper contract is being applied, provide budget management support, create and distribute order fulfilment reports to relevant stakeholders.
• You analyze transactions for source of error, re-process corrected transaction, and implement needed corrective actions.
• You provide deduction resolution and assist customers and field sales with credit held orders.
• You monitor and resolve customer complaints regarding failed, incorrect or missing advanced shipping notices.
• You perform ongoing master data maintenance activities required for effective order management, and reporting accuracy.
• You ensure timely application of import and export licenses.