Functieomschrijving

Our client is an international logistics leader and is looking for an Air Export Administrative Agent to strengthen their Air Export Team in the Machelen region.

We offer an initial fixed-term contract of 1 month, starting on 1 September, allowing sufficient time for onboarding and knowledge transfer followed by a replacement contract covering a maternity leave and subsequent absence.

The total expected assignment duration is approximately 12 months.

Your Role:

As an Air Export Administrative Agent, you will be responsible for the accurate and timely processing of air export shipments while ensuring excellent customer service throughout the shipment lifecycle. You will work closely with customers, airlines, and internal departments to guarantee smooth and efficient operations.

Key Responsibilities:

Air Freight Administration

• Track and trace air export shipments through online systems and email communication.
• Manage and process shipment-related documentation accurately.
• Upload shipment documents into electronic document management systems.
• Support the handling of shipment pre-alerts and storage requirements, including temperature-sensitive shipments.
• Follow up on active container leasing and end-of-lease activities.

Customer Service

• Inform customers proactively about shipment status updates and delays.
• Respond professionally to customer inquiries.
• Ensure customer requirements and operating procedures are consistently respected.

Compliance & Operational Excellence

• Escalate operational issues to management when necessary.
• Support continuous improvement initiatives to increase operational efficiency and service quality.
• Ensure compliance with company procedures, customer requirements, and regulatory guidelines.
• Follow up on operational discrepancies and system-related issues.
• Assist with claim notifications to airlines when required.