Vind een job
Senior ITSM Advisor & ServiceNow Automation Consultant
Contract
- Zelfstandige activiteit
- Voltijds
- Dagwerk
- Startdatum: zo spoedig mogelijk starten
Talenkennis
- Frans (Basis)
- Engels (Medium)
- Nederlands (Basis)
Vereiste studies
- Geen specifieke studievereisten
Werkervaring
- Minstens 5 jaar ervaring
Functieomschrijving
We are seeking an experienced Senior ITSM Advisor & ServiceNow Automation Consultant to support the stabilisation and transformation of an IT Service Management organisation.
The successful candidate will act as a trusted advisor to IT leadership, assess the current ITSM landscape, recommend organisational and process improvements, and drive automation initiatives using the ServiceNow platform.
This position combines strategic consulting with hands-on ServiceNow expertise to improve service quality, operational efficiency and governance.
Key Responsibilities
ITSM Advisory- Act as a senior advisor to IT leadership on IT Service Management best practices.
- Assess the current Service Management organisation and identify improvement opportunities.
- Design and recommend a pragmatic ITSM operating model covering:
- Change Management
- Asset and Configuration Management (CMDB)
- Service Level Management
- Identity and Access Management (IAM)
- Service Request Fulfilment
- Improve governance, operational processes and overall service quality.
- Define an appropriate distribution of roles, seniority levels and sourcing strategy, including internal, external, local and remote resources.
- Support the recruitment and onboarding of future ITSM resources.
- Mentor IT teams and promote ITIL best practices.
- Identify manual and repetitive ITSM processes suitable for automation.
- Design, configure and implement automation solutions within ServiceNow.
- Develop workflows using Flow Designer, IntegrationHub and other ServiceNow capabilities.
- Improve Change Management, CMDB, Asset Management, Service Requests and related ITSM processes through automation.
- Collaborate with technical teams to integrate ServiceNow with enterprise applications.
- Develop dashboards, reports and KPIs to monitor operational performance.
- Ensure ServiceNow configurations comply with governance, security and platform best practices.
Key Objectives
Short-Term: Stabilisation- Restore operational continuity across IT Service Management.
- Improve RFC tracking, governance and CMDB data quality.
- Identify and implement quick-win automation opportunities to reduce manual work.
- Assess and redesign the ITSM operating model.
- Drive automation across core ITSM processes.
- Improve efficiency, governance and service delivery.
- Support the definition and recruitment of future ITSM roles.
- Establish a scalable, automation-first Service Management organisation.
Profiel
- At least eight years of experience in IT Service Management.
- Strong knowledge of ITIL principles and ITSM best practices.
- Proven experience assessing and improving ITSM organisations and operating models.
- Hands-on experience with the ServiceNow platform.
- Strong experience with ServiceNow Flow Designer, IntegrationHub, workflows and automation capabilities.
- Experience with Change Management, CMDB, Asset Management and Service Request processes.
- Strong stakeholder-management and consulting skills.
- Excellent communication and presentation skills.
- Ability to combine strategic advisory responsibilities with hands-on implementation.
Preferred Qualifications
- ITIL Foundation certification at minimum.
- ITIL Managing Professional or ITIL Expert certification is an advantage.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) is highly desirable.
- Experience delivering ITSM transformation or ServiceNow implementation programmes.
Professionele vaardigheden
- Een netwerk installeren of configureren
- Het veiligheidsplan voor de informatiesystemen opstellen
- Een netwerk analyseren
- Technische documentatie actualiseren
- Informatica-infrastructuur selecteren
Aanbod
-
Plaats tewerkstelling
1831 DIEGEM
Hoe solliciteren?
Je kan solliciteren via:
Laat je cv scannen door onze AI-sollicitatiecoach
Zo krijg je tips om je cv te verbeteren en af te stemmen op deze vacature.
VDAB-vacaturenummer: 74246022
VDAB-beroep: Netwerkbeheerder
Online sinds: 27-07-2026
Deze functie staat open voor iedereen, ongeacht leeftijd of gender.
Een partner van VDAB heeft deze vacature ingegeven. De informatie werd niet nagekeken en gecontroleerd door VDAB. VDAB is niet aansprakelijk voor de inhoud van deze vacature, en de eventuele inbreuken op de geldende wetgeving.
Mogelijk ook interessant
